Waterview Heights Rehabilitation and Nursing Center provides both skilled nursing and rehabilitation care, with staff who have training to help with medical needs and everyday living. The facility is set up with special areas, like rehab units for people who are getting therapy after a hospital stay and long-term care sections for those who'll be there a while, and you've got all sorts of features to help residents move around or get through daily tasks, whether that means help with walking or support for people who need extra hands with getting dressed or bathing. They offer a good range of medical and therapy services because some folks need wound care or help after surgery, while others are recovering from a stroke, joint replacement, respiratory problems, or need help managing pain and infections, and there are even special dementia care services and programs for amputee recovery and ostomy care. The center has areas like therapy rooms and patient activity spaces, and you'll see things like a wander safety system for security, private or semi-private rooms, free cable TV, phone service, a beautician and barber, personalized menus, therapeutic recreation activities, and 24-hour guest and concierge services to help make life a little more comfortable and less lonely. There's always a full-time physician right there, along with nurses round the clock, and therapy staff who handle physical, occupational, and speech therapy for all sorts of rehab and recovery, and the staff also take care of medication management, laboratory and diagnostic needs, IV antibiotic therapy, oxygen, wound-VAC, palliative care, infection control, and they'll even offer dental, eye, and foot care when folks need it. There are programs for stroke or joint replacement recovery, nutritional counseling, post-surgical care, and support for those who need help with mobility or daily life, and they've got state-of-the-art equipment to help residents get better or stay comfortable. They do their best to make the place feel friendly and home-like, and you'll see newspapers and magazines to read, meals made to order, and activities that let people spend time with others or just relax as they like, all backed by a staff who know what they're doing and are always looking out for the residents' safety and comfort.
Waterview Heights Rehabilitation and Nursing Center
135 Meridian Street, Rochester, NY, 14612- Assisted living
- Memory care
- Skilled nursing
Filthy understaffed facility causing death
I placed my father here and it was a nightmare. The building is dirty and smells of urine, severely understaffed so meds were missed, residents left in urine/feces, falls and transfers were mishandled, and communication was nonexistent (no room phone, no discharge info, no callbacks). Belongings went missing and there are alleged unauthorized POA/insurance issues; my loved one developed a serious infection/sepsis and died while care was inadequate. A few staff (Monique, Janine, Kate) were kind, but overall I would never send anyone here - I've called for NYS audits and urge families to avoid this facility.
Pricing
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Amenities
Healthcare services
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Medication management
- Mental wellness program
Healthcare staffing
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
Meals and dining
- Diabetes diet
- Meal preparation and service
- Restaurant-style dining
- Special dietary restrictions
Room
- Air-conditioning
- Cable
- Fully furnished
- Housekeeping and linen services
- Kitchenettes
- Private bathrooms
- Telephone
- Wifi
Transportation
- Community operated transportation
- Transportation arrangement
- Transportation arrangement (non-medical)
Common areas
- Beauty salon
- Computer center
- Dining room
- Fitness room
- Gaming room
- Garden
- Outdoor space
- Small library
- Wellness center
Community services
- Concierge services
- Fitness programs
- Move-in coordination
Activities
- Community-sponsored activities
- Planned day trips
- Resident-run activities
- Scheduled daily activities
1.90 · 59 reviews
Overall rating
- 5
- 4
- 3
- 2
- 1
Care
1.8Staff
1.9Meals
1.4Amenities
1.6Value
1.9
Location
About Waterview Heights Rehabilitation and Nursing Center
People often ask...
Waterview Heights Rehabilitation and Nursing Center offers assisted living, memory care, continuing care retirement community, and skilled nursing.
There are 15 photos of Waterview Heights Rehabilitation and Nursing Center on Mirador.
Yes, Waterview Heights Rehabilitation and Nursing Center allows residents to age in place and adjust their level of care as needed.
The full address for this community is 135 Meridian Street, Rochester, NY, 14612.
Yes, Waterview Heights Rehabilitation and Nursing Center offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
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