Overall sentiment in these reviews is strongly mixed but leans overwhelmingly negative, with a clear pattern of systemic facility and management problems counterbalanced by frequent praise for individual staff members. Many reviewers report serious concerns about the physical condition of Fiddler's Green Manor Home: the building is repeatedly described as old, outdated, basement-like, and overdue for remodeling. Complaints about dark, dingy décor, broken or inadequate furniture, nail holes, haphazard shelving and curtains, and a generally depressing atmosphere are common. Several accounts emphasize that exterior photos may be misleading and that the interior environment feels neglected and institutional rather than home-like.
Cleanliness and hygiene are prominent and recurring issues. Multiple reviews describe filthy rooms, foul odors, feces stains on pillows, pop cans or trash left in rooms, wires strewn for cable, and an overall sense of poor housekeeping. These hygiene failures are linked by reviewers to infection risk concerns, allegations of covid spread, limited showers for residents, and even instances of bed sores or falls that family members attribute to neglect. While a subset of reviewers explicitly praised the facility as very clean, the dominant narrative is of inconsistent or inadequate cleaning practices that pose health and safety risks.
Rooming and accommodations are another major problem area. Numerous reviewers report overcrowded rooms with three to four residents crammed into spaces as small as 7x9 feet, limited or no personal storage such as dressers, a lack of chairs in rooms, and little privacy. This overcrowding contributes to the depressing boarding-house vibe noted by many and undermines dignity and quality of life for residents. Compounding these issues are broken or unreliable facility systems: elevators that frequently break down (leaving residents stranded on upper floors), a reportedly unusable front door at times, and wiring or other hazards that raise safety concerns.
Staffing and care quality show a strong split in the reviews. On one hand, many reviews single out dedicated, compassionate individuals—nurses, aides, social workers, and desk staff—who provided attentive care, kindness, and extra effort. Specific names (Richard, Eric, Joe, Maddie) were mentioned positively, and several reviewers strongly recommended the staff or reported outstanding personal treatment. On the other hand, a large number of reviews allege understaffing, unprofessional behavior (including mocking of residents), inadequate clinical knowledge among nursing staff, unresponsiveness to family communications, and nurse call-system failures. These systemic staffing shortages appear to contribute directly to missed care (limited showers, failure to prevent falls, inadequate monitoring), poor meal service, and delayed or absent therapeutic follow-up.
Food, activities, and daily living services are frequently criticized. Meals are described as poor in quality—bland, cold, not heart-healthy or diabetic-appropriate, and in at least one report consisting of hot dogs and Cheetos. Some reviewers say breakfast was the only edible meal, while others cite lack of snacks or drinks. There are numerous reports of no activities, no dining area or communal sitting spaces, and an overall absence of meaningful engagement opportunities for residents. These deficits exacerbate the institutional feel and leave families concerned about residents’ mental and physical well-being.
Management, billing, and transparency issues also recur. Several reviewers accuse management of being cheap, prioritizing occupancy over care, and raising questions about Medicaid billing practices and incentives to keep beds filled. Families report poor communication, unanswered phone calls, lost paperwork or belongings, and reluctance to be transparent about incidents. Some reviewers explicitly call for regulatory intervention or closure of the facility, citing safety and neglect. Conversely, a minority of reviews report smooth intake/discharge processes and positive administrative interactions, but the prevalence of complaints suggests inconsistent management oversight.
Notable patterns and takeaways: (1) There is a stark contrast between the compassion and competence of many frontline staff members and the systemic failures attributed to facility condition, staffing levels, and management practices. (2) Physical plant issues and overcrowding are pervasive themes that materially affect resident safety, privacy, and dignity. (3) Cleanliness and infection control are major red flags reported by multiple reviewers, with potential serious consequences for vulnerable residents. (4) Communication breakdowns with families and billing/administrative concerns erode trust. Families should weigh these consistent reports of environmental and systemic problems heavily, even while recognizing that caring individuals often try to mitigate those failings.
In summary, potential residents and their families will find a split picture: committed and compassionate staff members who sometimes deliver excellent personal care, set against an environment that many describe as unsafe, unhygienic, overcrowded, and poorly managed. If considering Fiddler's Green Manor Home, families should conduct an in-person visit focused on room size and occupancy, cleanliness and odor, elevator and safety functionality, staff-to-resident ratios, meal quality and accommodations for dietary needs, infection-control practices, and transparent answers from management about staffing and billing. The volume and severity of negative reports—particularly about hygiene, overcrowding, safety incidents, and unreliable management—are significant and warrant careful scrutiny before placement.
