The reviews for Austinburg Nursing Home & Rehabilitation Center are highly polarized, with strong praise from some families and serious concerns from others. Positive accounts emphasize spacious, attractive rooms and a building that many find pleasant. Several reviewers singled out specific staff members and therapists—most notably a physical therapist named Alex—who provided effective, compassionate care and contributed to meaningful rehabilitation outcomes. In those favorable reports residents experienced improved quality of life, robust activity schedules (games, field trips, music therapy), flexible visiting hours, and responsive communication that supported families during difficult times.
Conversely, a substantial number of reviews describe troubling lapses in basic care and safety. Multiple reviewers reported unresponsive or slow staff, long delays in addressing requests, and examples of poor clinical documentation (for instance, an unrecorded blood clot). Serious care breaches were described, including a two-hour delay in administering Tylenol, an ostomy bag leak at night, a bedpan left for an extended period, and bedding soiled with blood from an incision. One reviewer reported their mother fell and broke her hip while at the facility. These incidents point to inconsistent or inadequate attention to essential nursing tasks: toileting/continence care, wound care, pain management, and timely medication administration.
Cleanliness and maintenance are another clear fault line in the reviews. Many reviewers praise the physical appearance of rooms, calling them spacious and lovely, while others report poor housekeeping — sticky floors, urine odors in bathrooms, and unclean rooms despite the attractive surroundings. This suggests variability in day-to-day environmental upkeep and possibly in staffing levels or priorities for housekeeping duties.
Staffing and management concerns recur throughout the negative reviews. Reported short staffing is tied to delayed responses, lack of scheduled activities, and perceived neglect. Some families explicitly attribute a decline in care to recent management changes and say administration has been unresponsive when they raise concerns. At the same time, positive reviews describe caring, above-and-beyond staff and administrators who support families, indicating that staff performance and leadership responsiveness may be uneven across shifts or units.
Therapy and rehabilitation experiences are mixed. While a number of reviews praise therapy staff and outcomes—citing effective rehab and wonderful therapy—others warn strongly against using the facility for post-surgical rehab, describing unsuccessful stays, further health decline, and additional surgeries. This inconsistency suggests that therapy quality may depend heavily on individual therapists, caseloads, or the specific medical needs of residents.
Activities and quality-of-life programming also vary by report. Some families are impressed with plentiful activities, field trips, and music therapy that keep residents engaged, while others say there were no activities, sometimes attributing closures to COVID-related restrictions. This inconsistency can significantly affect a resident’s day-to-day experience and should be a key topic to verify in person.
Overall impression: Austinburg appears to offer strong positives—pleasant rooms, some excellent and compassionate staff/therapists, and meaningful programming for some residents—but also carries significant risks tied to inconsistent care, housekeeping lapses, and staffing/management issues. The frequency and severity of the negative reports (missed or delayed care, documentation problems, safety incidents) warrant caution. If considering this facility, families should conduct an in-person tour, ask specific questions about staffing ratios, fall-prevention protocols, medication and wound-care processes, housekeeping schedules, how management addresses complaints, and the current status of activities. Ask to meet therapy staff and, if possible, speak with current family members or residents to get a clearer sense of the typical experience rather than isolated positive or negative incidents.
