Overall sentiment across the reviews for Judson Care Center is highly mixed and deeply polarized. Multiple reviewers strongly praise individual caregivers and particular departments, with frequent, specific commendations for admissions staff member Tamika and for several nurses and aides who are described as empathetic, patient, and thorough. Some families report long-term satisfaction, describing a homey atmosphere, good recreational programming, well-attended residents, varied activities (bingo and interactive events), attractive landscaping, and convenient neighborhood access to stores and public transit. These positive reports also note multi-level care availability (assisted living, nursing, dementia unit), an open-door policy in some cases, and instances where families felt confident and at ease with the care provided.
Counterbalancing those positives are numerous and serious negative reports that appear repeatedly across summaries. The dominant negative themes are understaffing and variable staff performance: many reviewers describe staff as overworked, underpaid, rude, or simply unavailable. There are multiple allegations of neglectful care — call lights going unanswered, residents left in urine for hours, delayed wound dressings and recurring infections — and several very serious clinical claims including missed insulin, failure to provide a carb-controlled diet, no antibiotics given for an MRSA infection, and reports that some residents received no medications. These clinical failures, when reported, led families to describe outcomes such as infection recurrence, severe pain after surgery, and in a few instances sudden or unexplained deaths with poor follow-up communication from the facility. Together these accounts raise significant concerns about medication management, infection control, wound care processes, and overall clinical oversight.
Facility condition and cleanliness are another prominent area of conflict. While a minority call the building clean and homey, a large number of reviewers describe the facility as dirty, smelly, run-down, and in need of furniture replacement and general maintenance. Specific sanitation issues noted include floors not being cleaned, offensive odors (especially on dementia units), contaminations (coffee concern), and unsecured entrances — all contributing to family concerns about safety and dignity. Dining receives mixed feedback: several residents or families praise the food and variety, while many others characterize the meals as “disgusting,” suggesting inconsistency in meal quality or differing experiences between units or shifts.
Communication and management practices are repeatedly criticized. Multiple reviewers say phone calls are not returned, administrative staff are unhelpful or clueless, and there are long periods without callbacks from nursing leadership. Conversely, some families report prompt handling of concerns and praise an open-door, customer-service approach. These conflicting accounts suggest significant variability depending on timing, staff on duty, or which managers are available. Several reviews also allege management mistreatment of residents or employees, statements that the facility is “money hungry,” and warnings that the facility has a history of serious quality issues and may even be closing, which could explain some instability.
The strong pattern is one of inconsistency: pockets of excellent, compassionate care and standout employees (notably Tamika) exist alongside recurring reports of neglect, poor hygiene, clinical errors, and communication breakdowns. This suggests variability by unit, shift, or staff cohort rather than uniform performance. Given the serious nature of some allegations (missed insulin, lack of antibiotics for MRSA, residents left unattended, unexplained deaths, and forced discharges), these are red flags that warrant direct verification.
Recommendations for families considering Judson Care Center: conduct an in-person visit during shift change, observe cleanliness and staffing levels on multiple units (including dementia unit and nursing unit), ask to see the most recent state inspection reports and any special incident reports, request details on medication administration policies, wound care protocols, infection control practices, and staffing ratios. Meet with the director of nursing and admissions (and ask about Tamika by name if that is of interest), inquire about turnover rates and staff training, and speak with current residents’ families about their recent experiences. If clinical reliability is critical (e.g., insulin administration, infection management, post-op care), verify those services in writing and consider alternatives if documentation or responses are unsatisfactory. The pattern of highly polarized reviews means some residents receive excellent care while others have experienced neglect; families should seek current, concrete evidence of consistent, safe practices before making placement decisions.
