Overall sentiment about Forest Glen Senior Residence is highly mixed and polarized. A sizable number of reviewers praise the direct care staff, dining experience, activities, and the peaceful park-like setting; these reviewers describe compassionate caregivers, an attentive serving staff and chef, large portions, fresh-baked aromas, and an active activities director. Several reviewers explicitly recommend the community and say it provides very good value and respectful treatment, including continuity of hospice care without rate increases. These positive accounts frequently emphasize the human side of care—staff who make residents feel like family and who bring a smile to residents’ faces.
At the same time, a substantial set of serious concerns appears repeatedly. Many reviewers report facility and operational problems: an aging building, underfunded maintenance, and recurring elevator breakdowns. Cleanliness and pest issues are raised more than once, including allegations of bed bugs. There are multiple reports of high staff turnover and staffing shortages, and several reviewers say the quality of direct care has declined over time. One reviewer reported theft of money from a resident and criticized management for promising an investigation with no follow-up. These operational and safety issues create tangible risks for residents and contribute to strongly negative impressions.
Dining and daily living items are another area of contrast. Positive reviews describe restaurant-style meals, varied choices, and generous portions. Negative reports describe a decline in meal quality—cold food, reduced offerings, residents missing meals or “going hungry,” and being charged for in-room delivery or having to microwave food themselves. These divergent accounts suggest inconsistent execution of meal service and variability by shift or time period.
Staffing and care quality are described in both glowing and critical terms. Multiple reviews praise individual caregivers and specifically call out excellent care on the second floor, while other reviews allege inadequate care on the same floor. This conflicting pattern suggests meaningful variability in staff performance across shifts or floors, or significant changes over time. Several reviewers describe an environment where front-line staff are caring but overwhelmed, with staffing shortages and high turnover undermining consistent care.
Management and ownership are a dominant negative theme. Numerous reviews characterize managers and administrators as unprofessional, uncaring, or overly focused on money. Specific complaints include poor communication, lack of responsiveness when issues are raised, an allegedly greedy owner/administrator, and a hostile workplace culture for employees. There is also mention of a recent ownership change and attendant uncertainty, which some reviewers cite as a factor in declining standards or unresolved problems.
Taken together, the reviews portray a community with clear strengths and serious liabilities. Strengths center on compassionate front-line caregivers (at least some of them), strong meal experiences reported by several families, a pleasant location, and active programming. Major liabilities include facility maintenance, cleanliness and pest control, inconsistent meal delivery and quality, theft and security concerns, staffing instability, and problematic management and administrative responsiveness. Because experiences are so mixed—ranging from strong recommendations to emphatic warnings—notable patterns include variability by floor/shift and possible decline over time.
For someone considering Forest Glen, the reviews suggest it is essential to conduct a thorough, time-staggered tour: visit multiple times (mealtime, different shifts), inspect rooms and common areas for cleanliness and signs of pests, ask detailed questions about maintenance response times, elevator reliability, staffing ratios, turnover rates, policies for theft and incident follow-up, meal delivery charges, and any changes associated with recent ownership transition. Speak with current residents and families on different floors if possible, and get written policies on pest-control, incident reporting, and hospice care protections. The mixed reports mean placement could be positive if you encounter the compassionate staff and strong dining described by many reviewers, but the documented operational, safety, and management concerns warrant careful verification before making a placement decision.
