Overall sentiment across these summaries is predominantly positive but with a small number of serious negative reports that warrant attention. The majority of reviewers praise Highland Manor for its compassionate, attentive staff and strong clinical services. Nursing, aides, therapy teams, and administrators receive frequent commendations for being kind, professional, and helpful. Several families credit the therapy and short-term rehabilitation programs with meaningful recovery and improved mobility, noting patients who regained walking ability or left the facility well enough to return home. Multiple reviews highlight individualized, non"cookie-cutter" care, with staff taking time to be patient and personalizing attention to resident needs.
Facility cleanliness and atmosphere are recurring strengths. Descriptions such as immaculate, beautifully decorated, odor-free, and welcoming appear often. The grounds and courtyard are called adorable by reviewers, and the facility hosts thoughtful activities and events that families appreciate, including themed days and small touches like holiday treats. Reviewers repeatedly note that the activities team keeps residents engaged and that families receive regular, informative updates. Administrative staff and front-desk personnel also receive praise for being accommodating, arranging at-home support, and reassuring families during transitions. Specific staff members are named positively in some summaries, indicating strong personal impressions by family members.
Dining and hospitality mostly receive favorable mentions: food is called good by several reviewers, and special events around dining are appreciated. There are isolated mentions of meal problems and poor nourishment, but these are less frequent than complimentary comments about food and staff attentiveness around meals. Laundry issues are rare and appear to be resolved when they occur, as one reviewer noted a lost item was found.
Despite widespread positive feedback, a small but significant cluster of reviews reports serious negative experiences that create a mixed overall picture. These include allegations of neglectful care, inadequate staff attention, insufficient hydration, and an unattended patient who suffered a bed fall. One review states a patient died and criticizes hospice services and end-of-life care. There are also reports alleging poor infection control that resulted in COVID contraction, and several reviewers express concerns about understaffing and a perception that the facility prioritizes money over resident wellbeing. These are serious safety-related concerns and contrast starkly with the many accounts of high-quality, compassionate care.
Taken together, the reviews suggest Highland Manor often delivers high-quality rehabilitative and long-term care, with strong interpersonal staff qualities, good cleanliness, robust activities, and effective communication with families. The facility appears particularly strong for short-term rehab and therapy outcomes, discharge support, and creating a pleasant environment. However, the presence of a subset of reviews describing neglect, safety lapses (including falls and hydration issues), hospice criticisms, infection control problems, and claims of understaffing indicate variability in experience and potential systemic issues that should be investigated by prospective families.
Recommendation and caution: prospective residents and families should weigh the many positive reports of care, therapy success, and compassionate staff against the few but serious negative incidents. When considering Highland Manor, ask specific questions about staffing ratios, fall prevention protocols, hydration and nutrition monitoring, hospice coordination, and infection control practices. Request recent inspection reports or quality metrics if available, and try to speak with current families when possible. The preponderance of positive feedback suggests Highland Manor can provide excellent care, but the documented safety and neglect concerns merit direct inquiry during the decision process.
