Overall sentiment across the reviews is strongly positive with repeated praise for the facility’s physical environment, broad continuum of care, robust activities, and generally attentive and friendly staff. Many reviewers describe Homewood Living Martinsburg as a top-notch, new, and well-kept community with a beautiful campus, clean cottages and apartments, and thoughtful design features such as private balconies or patios for residents and easy outdoor access. The community offers a wide array of amenities (bank, country store, salon, pool, fitness equipment) and full clinical services on-site, including rehab, nursing, assisted living, and an Alzheimer’s unit, which reviewers consistently identify as strengths that support long-term and transitional care needs.
Staff and care quality are among the most frequently mentioned positives. Multiple reviewers highlight courteous, upbeat, knowledgeable, and helpful staff, prompt nursing response, an accommodating front desk, and staff who support resident independence through housekeeping and flexible assistance (including no forced meals). Families report peace of mind from the availability of nursing stations and services that span independent living to hospice. Activities programming receives strong praise: reviewers note an active calendar with crafts, tours, shopping trips, concerts, outings, and an engaging activities director who creates opportunities for socialization and meaningful engagement.
Dining and hospitality earn mixed but generally favorable comments. Several reviewers call the on-site restaurant and café exceptional, cite varied menus, meal delivery options, and a pleasant dining room. Others, however, say the meals are sub-par for the price or that pricing in general is expensive. This split suggests that while the dining infrastructure and variety are solid, perceived value and consistency of food quality vary by reviewer expectations or by specific dining experiences.
Despite the many positives, there are clear and important concerns that prospective residents and families should evaluate. A minority of reviews report serious lapses in staff behavior and clinical practice, including an allegation of a nurse avoiding care, watching television while on duty, and covert administration of Benadryl — claims confirmed by another staff member in that report. These are isolated but severe accusations that contrast sharply with many other reviewers who describe top-notch staff. This indicates variability in staff performance or isolated incidents rather than a unanimous pattern, but the severity warrants careful questioning about staffing oversight, medication administration policies, and incident reporting during a tour or family meeting.
Other recurring negatives relate to cost and environment. Multiple reviewers mention that the community is expensive, and some feel the common areas or overall atmosphere could be improved. There are complaints about excessive beeping or noise in congregate spaces and notes that architectural or environmental factors might contribute to safety concerns, including falls. Room size variability is also mentioned — some units are praised as spacious cottages with two bedrooms and two bathrooms, while other rooms are described as small. These observations suggest that prospective residents should verify unit layouts, fall-prevention measures, noise levels, and common-area conditions in person.
In summary, Homewood Living Martinsburg presents as a well-appointed, professionally run senior living community with comprehensive services, attractive grounds, many amenities, and a lively activity program. The prevailing tone of reviews is positive—residents and families commonly feel at home and well cared for. However, there are notable caveats: inconsistent experiences with staff in a few reports (including serious allegations), concerns about cost/value particularly for dining, some environmental/noise and safety issues, and variation in room sizes and common-area atmosphere. Prospective residents should tour multiple unit types, ask for details on staffing ratios and training, request documentation of clinical and medication protocols, inquire about fall-prevention strategies and noise mitigation, and sample the dining options to assess value and consistency before making a decision.
