Overall sentiment across the reviews is largely positive about Longwood At Oakmont Retirement Community’s physical campus, independent living offerings, and activity/dining programs, while raising recurring concerns about cost, staffing, and care quality in non-independent levels.
Facilities and accommodations: Reviewers consistently praise the property’s appearance and scale — an attractive campus with a beautiful exterior, open layouts, ample indoor walking space, and multiple building types (high-rise, cottages, large apartments). The community offers a broad set of physical amenities: a robust fitness complex (gym, pool, sauna), theater, beauty shop, multiple dining rooms, and large common areas. Newer apartments are noted for being spacious with walk-in showers and closets, patios, and full kitchens; many units also include in-unit washer/dryer. Overall the facility is described as first-class and luxurious by several residents and visitors, although a few reviewers note that some rooms are cramped or poorly configured and that some maintenance/upgrades are needed in parts of the facility.
Staff and care quality: Staff-related feedback is mixed but consistent in theme. Many reviewers emphasize professional, patient, friendly, and dedicated staff — tour staff are frequently described as helpful, and long-term residents appreciate staff who care about them. At the same time, multiple reviewers report understaffing and declining quality of care in assisted living and skilled nursing areas. Specific operational issues appear (for example, an unresolved HELP light and some inattentive staff), and several comments recommend hiring more permanent staff and increasing pay to improve consistency. In short, independent living experiences are generally positive with good staff interactions, while assisted living/skilled nursing receive multiple warnings about care standards and staffing levels.
Dining and activities: Dining is a clear strength in many reviews — several people call the food excellent or very acceptable, mention multiple dining rooms, and note strong dining supervision. A wide variety of activities keeps residents engaged: bingo, cards, yoga, theater productions, and pool-based activities are repeatedly mentioned. The community provides tray service and other conveniences (cable, housekeeping), and programming appears plentiful, helping residents stay occupied and socially active.
Operations, management, and cost: Several reviewers raise concerns about management focus and budgeting decisions. There are repeated calls to invest more in permanent staffing and to address perceived declines in care quality, suggesting tensions between cost control and service levels. Cost is a major negative theme — multiple reviewers call the community expensive or outrageously expensive, which compounds concerns when service or care dips. Marketing and initial tour/staff interactions are generally praised (good information and an impressive initial experience), but long-term operational consistency is questioned by some residents.
Patterns and recommendations: The most consistent pattern is a strong endorsement of the independent living experience — attractive facilities, a robust activity calendar, good dining, and helpful staff make Longwood At Oakmont appealing for independent residents who can afford it. In contrast, assisted living and skilled nursing draw cautionary comments about understaffing, inconsistent care quality, and management/budgeting decisions that may be affecting service. Prospective residents and families should weigh the high cost against the strong physical amenities and independent living offerings, and should conduct targeted inquiries and tours focused on assisted living/skilled nursing staffing ratios, maintenance plans, and how management is addressing reported service declines before committing to those levels of care.
