Overall sentiment across the reviews of The Traymore at Park Cities is highly polarized. A sizable subset of reviewers report a warm, professional, and effective care environment: kind individual staff members (including specific praise for CNAs and nurses), attentive therapists producing rehab progress, an active activities calendar, and in many cases clean, modern rooms with private options and a family-like atmosphere. Admissions staff and liaisons such as Dena, Pamela, and Octavia are repeatedly commended for helpful placement support. For some residents and families, the facility functions well as a short-term rehab destination close to a major hospital, with timely medication administration, vitals checks, and positive interactions from diet and therapy staff.
Counterbalancing the positive accounts are numerous and very serious negative reports. A prominent theme is neglect and poor basic care: slow or absent responses to call lights, residents left in soiled diapers for extended periods, missed baths, and reports of bedsores that were not properly managed. Several reviewers describe extreme hygiene failures — pervasive urine and feces odors, visible dirt on baseboards and vents, water stains on ceilings, and even roach sightings — that point to inconsistent housekeeping and infection-control practices. Multiple families reported clinical lapses with significant consequences: abnormal vitals ignored (including low pacemaker heart rates), staff dismissing concerns, medication errors or delays, and at least one account of life-saving medication being withheld. These reports culminated for some in ER transfers due to wounds, bleeding, and signs of infection.
Staffing and culture appear to vary considerably by shift, unit, or individual. Reviews often singled out particular caregivers or administrators for praise while simultaneously criticizing others for rudeness, indifference, or incompetence. Praise for compassionate nurses, attentive CNAs, and engaged leadership sits alongside accusations of miserable or lazy staff, unhelpful front-desk personnel, and management that does not return calls. Several reviewers named specific managers in negative contexts, and there are reports of high-level turnover (e.g., firing an administrator), which may reflect deeper operational instability. Communication breakdowns are a recurring complaint: families describe poor updates, conflicting information, billing and collection notices, and disorganized discharge or transfer processes.
Dining and activities also draw mixed reactions. Many reviewers enjoy the food, describe it as good or excellent (including easy-to-chew/chopped options), and note pleasant activities such as baking, trips, and bingo. Conversely, others report cold or inappropriate meals, small portions, failure to honor dietary restrictions (e.g., lactose intolerance), and even allegations that staff took residents' meals. Physical therapy receives praise from families whose loved ones improved, but several reviews cite slow or disengaged therapy services and delays in providing mobility equipment like walkers.
Safety and regulatory concerns appear repeatedly. Reports of falls, fractured shoulders not reported to family, and unit layouts that move residents far from nursing stations are troubling. Infection-control lapses and lax COVID protocols are mentioned, and at least one review references an official shutdown by state authorities. While it is not possible from these summaries to verify regulatory actions, the recurrence of safety, clinical, and cleanliness complaints suggests the facility's quality may be inconsistent and warrants careful scrutiny.
In summary, The Traymore at Park Cities elicits strongly divergent experiences. For some families and residents it provides compassionate, professional care, effective rehab, pleasant activities, and good food in a modern, convenient setting. For others, it is characterized by neglect, poor hygiene, serious clinical lapses, rude staff, and management and communication failures. The dominant pattern is variability: outcomes and experiences appear to depend heavily on timing, specific staff on duty, and possibly which unit the resident is in. Prospective residents and families should tour the facility in person, observe cleanliness and staff-resident interactions on multiple shifts, ask for specifics about wound care protocols, infection control, staffing ratios, medication management, incident reporting processes, and check recent state inspection reports and complaint histories before making placement decisions.
