Walnut Place

    5515 Glen Lakes Dr, Dallas, TX, 75231
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, inconsistent care, billing

    I found many genuinely caring, upbeat staff (Svetlana in admissions was outstanding), excellent rehab/PT, clean common areas, good food at times, and a convenient location - residents seemed happy and activities engaging. However, care was inconsistent: understaffing, ignored call bells, hygiene lapses, abrupt/unprofessional discharges, safety incidents (including an oxygen crisis/ICU transfer), and serious administrative failures - mishandled insurance, a handwritten $6,000+ bill, poor communication and even collections. I'm grateful to the dedicated caregivers but would recommend Walnut Place only with caution - verify staffing, billing practices, and discharge/communication policies first.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.29 · 311 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      3.8
    • Amenities

      3.7
    • Value

      2.6

    Location

    Map showing location of Walnut Place

    About Walnut Place

    Walnut Place sits north of downtown Dallas, Texas, and has served seniors since 1980 by offering a homelike, modern community where people over 55 can choose how much help they want, so folks pay an all-inclusive monthly fee and only pay for the care they need, and this place has everything from independent living to assisted living, memory care, skilled nursing, rehabilitation, and even a wound care program, plus there's also short-term transitional care for recovery after surgery or illness, and the staff's been described as helpful, friendly, and pretty competent, which seems to show they try hard to make folks feel like family and build real connections. The independent living community here's pet-friendly, has maintenance-free residences, includes utilities in the rent, and gives everyone things like a daily continental breakfast, lunches, housekeeping, laundry access, shared kitchens, and regular community activities, and there's quick Wi-Fi and handicap accessibility so no one gets left out, and there's also plenty of outings to places like shopping malls, gardens, and museums nearby, which keeps the days from getting dull if you like going out. The nursing team offers personalized care around the clock in specialized neighborhoods for different needs, and folks who need help with bathing, dressing, or remembering medicine can find that support, and if dementia or Alzheimer's is in the picture, the Heartfelt CONNECTIONS program aims to ease daily life for memory care residents. There's also physical, occupational, and speech therapy seven days a week, and Walnut Place is a Music & Memory Certified Care Organization, letting residents with memory issues enjoy their own playlists on iPods, which can really help sometimes. They take many insurances, like Medicaid, Medicare, Tricare, and big names like Aetna, Blue Cross Blue Shield, and United Healthcare, which removes some of the headache about paying for care or therapy. The place keeps a focus on being clear about costs, care types, and planning, sharing resources and answers for residents and families who want to sort out budgets and choices without digging forever. Since opening in 1980, Walnut Place has tried to keep up with repairs, and though there've been issues like elevator problems in the past, the community stays well-maintained for the most part. There's a big effort to treat each resident as part of the extended Walnut Place family, and staff work to customize care so each person gets what they need, no more and no less, without forgetting that everyone wants to have a purpose and feel connected, and the gallery shows everyday scenes of the buildings, rooms, amenities, and lifestyle for anyone wanting a closer look before deciding.

    About Life Care Services

    Walnut Place is managed by Life Care Services.

    Life Care Services (LCS), established in 1971 and headquartered in Des Moines, Iowa, stands as the nation's leading manager of full-service senior living communities and the largest not-for-profit senior living operator in the United States. With over five decades of experience, LCS manages more than 130 communities serving over 40,000 residents nationwide, specializing in Life Plan Communities (formerly known as Continuing Care Retirement Communities or CCRCs), as well as stand-alone assisted living, memory care, and rental communities.

    The company's comprehensive approach encompasses operations management, marketing and sales support, health services, compliance, finance, human resources, risk management, strategic planning, and technology development. Through the LCS Family of Companies, they provide end-to-end solutions including development services, real estate private equity enterprises, insurance, national purchasing consulting, and in-home care services. Their innovative development projects feature amenity-forward designs, including cutting-edge elements like rooftop restaurants and microbreweries, demonstrating their commitment to evolving senior living experiences.

    LCS's philosophy centers on purposeful living, where aging means adding experiences rather than giving up on them. Their hospitality-driven approach combines data-driven services with personalized care to strengthen teams, streamline workflows, and enhance resident experiences. Signature programs include Extraordinary Impressions, their employee culture initiative; Heartfelt Connections®, a nationally recognized memory care approach; Eversafe 360 senior safety protocols; and the Health & Wellness Navigation Program™ that provides personalized care plans addressing all aspects of well-being. The LCS Signature Experiences program infuses hospitality into every aspect of community life, creating rich, engaging experiences for residents and employees alike.

    The company's excellence has earned unprecedented recognition, including being ranked #1 in Customer Satisfaction among Independent Living Senior Living Communities by J.D. Power for six consecutive years (2019-2024), winning more independent living awards than any other brand in the J.D. Power U.S. Senior Living Satisfaction Studies. Additionally, LCS received three awards from Top Workplace USA in 2023, reflecting their commitment to both resident care and employee satisfaction. As the fourth-largest operator of life plan and rental senior living communities nationwide, LCS continues to shape the future of senior living through innovation, excellence, and a deep commitment to empowering seniors to live their best lives.

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