Overall sentiment across the collected reviews is mixed but leans positive in many areas, with repeated praise for the staff, cleanliness, amenities, and activity offerings. A large number of reviews describe Parkway Place as a warm, welcoming community with professional, compassionate employees who form close relationships with residents. Many reviewers highlight excellent nursing/therapy staff, successful rehabilitation outcomes, proactive safety practices, and a broad suite of services and amenities—transportation, salon, chaplaincy, private family rooms, courtyard and pool areas, and varied apartment styles. The environment is frequently described as hotel-like, well-decorated, bright, and clean, and many residents report thriving socially and enjoying robust programming that supports an active lifestyle.
Staff and direct care are the most frequently praised aspects. Numerous reviewers singled out individual employees and teams (medical staff, aides, therapists, activities directors, front-desk and admissions staff) as kind, professional, and responsive. Reviewers attest to attentive medication management, team-based care, and regular family communication in many cases. Therapy and rehabilitation services receive strong endorsements for helping residents regain mobility and confidence. Activities and wellness programs are described as comprehensive: exercise classes, woodworking, bingo, spiritual services, and social events that keep residents engaged and satisfied.
Despite these strengths, there are repeated and serious concerns about clinical care, communication, and management. Several reviews recount specific negative incidents ranging from lack of empathy to alleged negligent or rough handling by nursing staff, missed clinical follow-ups (missed tests, unaddressed leg sores), and reports of residents being left without adequate feeding or toileting support. A subset of reviewers report extremely troubling allegations including mistreatment, exploitation, and racist remarks by management-level staff. These accounts are serious red flags: they indicate inconsistent standards of care across shifts or units and in some cases harmful outcomes requiring hospitalization. Prospective families should treat these reports as important signals to investigate further.
Communication and management practices emerge as another area of concern. Multiple reviewers describe poor responsiveness to phone calls and emails, dropped paperwork, and a perception that leadership prioritizes the facility’s appearance and revenues over front-line care. Some residents and family members feel ignored in town halls or excluded from menu/decision discussions. Staffing continuity and turnover were raised repeatedly; reviewers describe delays in hiring and the impact of turnover on quality and consistency of care. In contrast, other reviewers praise leadership (named individuals such as “Miss Olivia” and others) for responsiveness, so experiences appear variable depending on time, unit, or staff assignment.
Operational policies—especially COVID-era protocols—are noted as excessive or inconsistently applied by some visitors. Complaints include lengthy screening questionnaires, daily sign-ins, paper acknowledgments, “code word of the day” procedures, crowded iPads at sign-in stations, and frequent changes to the process. Some families suggested more practical alternatives, such as accepting vaccination cards, to reduce friction. A few reviewers also noted smaller practical issues (a broken dryer, small apartment sizes, long hallway distances from dining/entertainment for certain rooms) that affect daily convenience for some residents.
Dining and activities are mostly praised, though a minority report poor food experiences compared with marketing. Broadly, however, many residents describe the food as good, meals well-received, and dietary needs accommodated. Programming is frequently called out as a differentiator—consistent engagement, wellness classes five days a week, and spiritual offerings that suit many residents.
Financial and representational issues appear intermittently. Several reviewers mention high cost, difficulty with the financial office, and concerns that marketing claims (including nonprofit status or promised services) were not always matched by reality. These comments indicate the importance of carefully reviewing contracts, fee structures, and promised services during tours and admissions.
In conclusion, Buckner Parkway Place displays many strong attributes: a clean, attractive campus; extensive activities and amenities; effective rehabilitation services; and numerous staff members who deliver compassionate, personal care. However, the facility’s reviews also contain repeated and serious concerns around nursing empathy and safety incidents, inconsistent communication from management, allegations of mistreatment and racist behavior, and variability in care quality across units and time. For prospective residents and families, the evidence suggests it is important to: (1) tour multiple units at different times of day to observe staff-resident interactions, (2) ask for details and documentation about incident reporting, staffing ratios, turnover, and how complaints are resolved, (3) request references from current resident families and inquire about specific concerns raised here (nursing handling, food, billing), (4) confirm policies for infection control and visitor procedures (including practical alternatives like vaccination card acceptance), and (5) review the contract and financial office processes carefully. Doing so will help balance the facility’s many strengths with the potential risks indicated by the negative but serious reports in these reviews.
