Overall sentiment across reviews for The Parks Senior Living is mixed and strongly polarized. Many reviewers praise the facility’s cleanliness, peaceful atmosphere, attractive homes, and the presence of compassionate, long-standing staff and leadership. Multiple families highlight standout individuals — including an administrator (named Alex Neth) and a Director of Nurses (named Ashlea Velasquez) — and report professional, capable nursing and therapy teams (including outpatient therapy and wound healing services). Several reviewers describe a first-class experience: private rooms and bathrooms, emergency call systems, good sanitation, a secure gated environment, a useful continuum of care from independent living to memory care and full nursing, and an active calendar of resident activities (bingo, exercise classes, pet therapy, crafts). For many residents and families the result is peace of mind, dependable care, and a home-like environment.
However, a substantial number of reviews describe serious and recurring problems that significantly detract from the positive aspects. The most frequent and alarming concerns relate to inconsistent staff responsiveness (ignored calls and unanswered call lights), long waits for assistance — particularly overnight — and instances of staff attitude problems, including reports of rude or rough behavior toward residents. Several reviewers report lapses in medical care such as delayed or refused pain medication, incomplete testing, slow laboratory turnaround (urinalysis), and at least one report of a UTI progressing to sepsis with INR complications. Communication breakdowns between staff and doctors and between departments are another common theme, as are disorganized admissions/discharges and variable therapy availability.
Dining and nutrition receive mixed but notable criticism. While some residents find the food reasonable with multiple meal options and good sanitation, many reviews describe low-quality, highly processed meals, limited menu variety, shortages of basic meal items, and examples of staff ignoring dietary requests. Specific anecdotes (e.g., being offered only chicken noodle soup, deep-fried choices, or meals that caused gagging) point to an uneven dining experience that may affect resident satisfaction and health.
Facilities and maintenance issues are another recurring pattern. Numerous reviewers praise the well-maintained grounds and updated homes, while others report broken appliances (fridge), lost or unreplaced equipment (TV remote), dirty carpets that were not shampooed, and maintenance requests left unresolved despite promises. Renovations in the nursing home were noted; these can be positive (updates) but also disruptive. Financial concerns such as rent increases and billing/insurance/process problems are mentioned by some families, raising questions about value versus cost for certain residents.
Staffing consistency and culture appear to be the key differentiator in reviewers’ experiences. Where leadership and specific staff members are engaged and compassionate, families report excellent therapy outcomes, accurate medication handling, attentive nursing, and a strong sense of community. Conversely, when staffing issues, poor communication, or unresponsive behavior occur — particularly on night shifts — families report neglect, avoidable medical deterioration, and an explicit warning not to place loved ones there. This suggests variability in training, staffing levels, or shift supervision that impacts resident outcomes.
In summary, The Parks Senior Living shows clear strengths in cleanliness, certain leadership and therapy teams, the physical environment, and a full continuum of services that many families appreciate. Simultaneously, there are multiple serious and specific concerns about inconsistent care, responsiveness to calls and maintenance requests, food quality, communication, and medical management in some cases. Prospective residents and families should weigh both sides: verify current staffing levels and turnover, inspect recent dining menus and kitchen practices, ask about night shift supervision and response times to call lights, review recent health inspections and incident reports, confirm policies on pain management and infection control, and tour areas undergoing renovation. Given the polarized experiences, in-person visits and direct questions about the specific concerns above will be especially important when evaluating whether The Parks will meet a particular resident’s needs.
