Overall sentiment across reviews is mixed but leans positive in terms of community, amenities, and value for many residents, while a distinct subset of reviews raises serious maintenance, safety, and management concerns. Many reviewers praise the social atmosphere — neighbors are described as friendly and neighborly, and the community hosts active social programming such as bingo, monthly dinners, and a community newsletter that help foster connection. The property’s exterior and common spaces are frequently described as well maintained, with thoughtfully kept landscaping, cleared sidewalks, a relaxing water feature, and scenic mountain or lake views. Practical amenities that draw positive comment include a shuttle/bus service for shopping, balconies and pool areas, and generally spacious, clean apartments. Numerous residents explicitly call out staff as kind, approachable, and attentive, and several note quick maintenance responses and an overall feeling of safety and good value compared with alternatives.
That said, several reviews describe very serious and recurring maintenance problems that significantly impact quality of life for affected residents. Multiple accounts mention water intrusion, leaking refrigerators, leaks inside walls and beneath bedroom floors, and soaked or crumbling carpet. In some cases these issues required repeated repairs and left tenants displaced within their units (for example, a resident sleeping in the living room due to bedroom floor problems). Related to repairs, reviewers report cement dust and construction debris entering living spaces during remediation work — a particular concern because of potential health impacts for older adults. While some residents praise prompt repairs, others describe repeated visits without a durable fix, creating a pattern of inconsistent maintenance outcomes.
Management, communication, and responsiveness emerge as a polarizing theme. Positive reviews emphasize staff helpfulness and clear communication, but the negative reviews document delays, lack of follow-up, failure to apologize, and perceived false promises from management and leasing agents. Several reviewers describe miscommunication by leasing staff and an apparent unwillingness or inability to resolve significant problems or offer compensation. A few comments escalate to troubling allegations: suggestions of unprofessional or inconsiderate behavior by staff and even concerns about possible elder abuse or neglect in how maintenance and complaints are handled. These are serious allegations that prospective residents should investigate further, and they contribute heavily to the negative sentiment among affected reviewers.
Safety and pest-control concerns appear in multiple negative reviews. Specific reports include bedbugs, frequent break-ins, and unsafe neighbors, along with at least one mention of dangerous stairs. Some reviewers felt the property or surrounding neighborhood was misrepresented — for example, statements that the community was senior-only that did not match the resident experience. Pest and security problems, when combined with slow or ineffective responses from management, amplify anxiety for residents and their families and contrast sharply with the many reviews emphasizing a safe, pleasant environment.
On pricing and location, most reviewers feel the property offers good value and a lower price point than other options they considered; several call it “the best” for cost. However, a minority find it expensive or note the location is inconvenient or too far from desired services. Tours and initial impressions are generally positive for those who found a good fit, but the mixed follow-up experiences suggest prospective residents should evaluate both unit condition and management processes carefully before committing.
In summary, The Lakes Apartments receives strong praise for its community atmosphere, landscaping, amenities (shuttle, water features, social programming), and for many reviewers, attentive staff and good value. Nevertheless, a notable number of reviews report severe maintenance failures (notably water leaks and associated damage), health and safety hazards (cement dust, pests, break-ins), and troubling lapses in communication and management responsiveness. These issues appear to be unevenly distributed — some residents rarely encounter problems and are very satisfied, while others experience prolonged, unresolved issues that significantly degrade their living situation. Prospective residents should weigh the positive community and amenity features against the risk of patchy maintenance and inconsistent management, and when possible, request documentation of recent repairs, ask about pest-control and security protocols, clarify maintenance response timelines and compensation policies, and speak with current residents about both routine operations and how serious incidents have been handled.
