Montabaur Heights

    4530 Ransom Road, Clarence, NY, 14031
    4.2 · 5 reviews
    • Independent living
    AnonymousCurrent/former resident
    4.0

    Beautiful community excellent food pricey

    I moved into a beautiful, brand-new, cruise-ship-like community with well-kept grounds, balconies, bocce and plenty of amenities (gym, theater, spa, bistro, community rooms) and activities/shuttles. The staff are wonderful and accommodating, with on-campus care transitions, included doctor visits and mobile alert devices. The food is phenomenal-five-star, country-club quality with an extensive menu and filet mignon-but the large dining room is noisy with poor sound absorption, which makes socializing hard for those with hearing problems. It's pricey, with no screening (they'll take anyone who can afford it), a high monthly cost (often comparable to a condo after expenses) and a $500 second-person fee, so expect little savings on meals.

    Pricing

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    Amenities

    4.20 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      5.0
    • Meals

      4.2
    • Amenities

      4.7
    • Value

      3.0

    Pros

    • brand-new facility
    • close to family
    • luxury / cruise ship–like atmosphere
    • daily menu with restaurant-quality food
    • chef experience (country club level) and extensive menu
    • spa and bistro on site
    • community room on each floor
    • beautiful rooms and two-bedroom apartments
    • friendly, accommodating staff with long tenure
    • on-campus care transition and included doctor appointments
    • wide range of on-site amenities (gym, theater, bar, workout room)
    • numerous activities and outings (casino trips, shuttles for shopping/banking)
    • mobile alert device provided
    • well-kept grounds with balconies/patios and bocce ball
    • plenty of social opportunities and parties

    Cons

    • large dining room is noisy with poor acoustics
    • socialization and dining experience hindered for residents with hearing problems
    • high overall cost after adding fees and extras
    • monthly cost may equal owning a condo after all expenses
    • no savings on meals despite high price
    • $500 monthly second-person fee
    • perception of nursing-home–like elements
    • reported lack of resident screening (accepts those who can pay)

    Summary review

    Overall sentiment across the reviews is largely positive about the physical plant, hospitality, and food, with recurring and strong praise for the facility’s appearance, amenities, and staff. Multiple reviewers describe Montabaur Heights as a brand-new, well-kept community with a ‘‘cruise ship–like’’ or high-end atmosphere. The grounds, apartments (including two-bedroom units), balconies/patios, and per-floor community rooms receive consistent compliments. Reviewers emphasize that the facility is visually appealing and feels upscale, highlighting on-site features such as a spa, bistro, gym/exercise room, theater, bar, and recreational options like bocce ball. The availability of shuttles for shopping and banking and organized outings (for example, a regular casino trip) reinforce the impression of an active, well-serviced campus with plenty to do.

    Dining and food quality are the standout strengths in many reviews. The culinary program is described as restaurant-quality, with a chef background rooted in country-club cooking and an extensive menu that includes high-end items (filet mignon was mentioned). Meals are characterized as five-star, with daily choice and an expansive selection that reviewers repeatedly called ‘‘fantastic’’ or ‘‘incredible.’’ The dining program is a major draw for residents who prioritize meal quality and variety.

    Staff and care-related comments are predominantly favorable: reviewers call staff ‘‘wonderful,’’ ‘‘friendly,’’ and ‘‘accommodating,’’ and they note long staff tenures, which suggests stability and familiarity among employees. Operationally, Montabaur Heights appears to provide useful clinical and convenience services on campus, such as mobile alert devices, included doctor appointments, and the possibility of on-campus care transitions. These elements indicate a community positioned to support residents as needs change over time.

    However, the positive picture is tempered by several consistent concerns. The most frequently mentioned drawback is the dining room acoustics and overall noise. Multiple reviewers note that the dining room is large and insufficiently sound-absorbing, which can make conversation difficult and reduce the enjoyment of meals—especially for residents with hearing impairments. This is a notable quality-of-life issue given that the dining experience is otherwise a central selling point.

    Cost and admissions practices are another area of concern. Several reviewers flagged the price as high, and some explain that once all fees and extras are factored in—most notably a reported $500 monthly second-person fee—the monthly cost can approach or equal what one might pay for a condo, with little or no actual savings on meals. This pattern leads to a perception that the community is expensive relative to the net value received. Additionally, at least one review characterizes the community as having a ‘‘nursing home–like’’ aspect and mentions that there is little resident screening, summarized as ‘‘accepts anyone who can afford it.’’ That raises two potential issues for prospective residents: one, the acuity mix of residents may vary broadly, which could affect social dynamics and care needs across the campus; and two, transparency about admission criteria and the true monthly cost structure (including second-person and other fees) is something potential residents and families should confirm in detail.

    In summary, Montabaur Heights projects a high-end, amenity-rich community with excellent food, attentive staff, and a broad program of social and recreational activities. It appears particularly well-suited to prospective residents who prioritize upscale dining, an active social calendar, and modern facilities. Prospective residents should, however, evaluate two key areas before committing: the impact of the large dining-room acoustics on daily life (especially for those with hearing difficulties) and the true total cost of residency after all fees are included. It would also be prudent to ask management about admission screening, the current resident acuity mix, staff-to-resident ratios, and any policies that affect monthly pricing (such as the second-person fee), so families can weigh whether the community’s strengths align with their needs and expectations.

    Location

    Map showing location of Montabaur Heights

    About Montabaur Heights

    Montabaur Heights in Clarence, NY, sits on 120 acres of peaceful land and offers a range of senior living options for people aged 65 and older, so you'll find independent living apartments, assisted living, memory care, and even a Skilled Nursing & Rehabilitation Center all on the same campus, and it's part of the Brothers of Mercy's faith-based community, so you'll see a focus on a caring, respectful setting with spiritual care-like weekly mass in the chapel for those who want it. The main building has 111 apartments with features like walk-in showers, kitchens with dishwashers and microwaves, wall-to-wall carpet, and either a patio or a balcony, plus there are things like individual heat and air conditioning controls, window blinds, and units are sound-resistant and wheelchair accessible, which matters when you want quiet or need a little extra space to move around. Montabaur Heights keeps staff available and provides housekeeping and linen service twice a month, wireless internet, on-call maintenance, a 24-hour emergency response system, and security, with things like seasonal valet service and complimentary transportation to help residents go where they need.

    Residents can join a large range of activities-there are Life Enrichment Programs every day, activities calendars, exercise classes, sidewalk walks, trips to local art galleries, and shows in the on-site movie theater-the place has a wellness center, a crafts area, a library, a lounge with a fireplace where folks can gather, and lovely outdoor gardens and walking paths, plus private rooms for gatherings or dining, and a Resident's Heritage Center that lets people share stories or history as they please. There's a private dining room and a main dining space where chef-prepared, made-from-scratch meals get served restaurant-style, though you'll need a reservation for lunch, and residents can invite guests or take part in fellowship through art and meal programs. Montabaur Heights features a unique Art Gallery with quarterly art exhibits-sometimes juried, like the Bicentennial Exhibit inspired by the Erie Canal-artist presentations, hands-on demonstrations, and programs that welcome both residents and families, and sometimes the art is for sale with proceeds going to support the Campus Foundation's mission.

    The building has several apartment models, including one-bedroom and two-bedroom units, each with walk-in closets and multiple bathrooms if needed, and there are a-la-carte amenities like a beauty salon, gift shop, and optional garages. People needing extra care can get physical, occupational, or speech therapy thanks to the Russell J. Salvatore Outpatient Therapy Clinic, along with skilled nursing or hospice services if their needs change, and care plans can adjust as residents' needs shift, which makes it easier to stay on campus if more help's required. The community promotes wellness at every stage, helps prevent confusion and wandering for residents in Memory Care, and has staff trained to help with daily care, safety, or personal needs. People living at Montabaur Heights experience a calm, safe place set among natural surroundings, with structured programs and friendly staff who aim to support not just health and safety but also friendships and a strong sense of community through daily life, faith services, arts, and social engagement.

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