Washington Square

    78 W Washington Street, Chambersburg, PA, 17201
    3.7 · 7 reviews
    • Independent living
    AnonymousCurrent/former resident
    3.0

    Nice facility, management hinders recommendation

    I love the location (close to family) and the apartments are wonderful, well-kept and reasonably priced - a comfortable fit for seniors. The community is friendly and there are things like Bible study, but management is inconsistent: some staff are attentive while others rarely show up, and complaints often get dismissed. I've experienced privacy lapses and maintenance entering without me present, plus favoritism, resident smoking, confusing parking/limited handicapped spots, and unexplained rent increases. Overall, nice facility and apartments, but the management and enforcement issues make it hard to fully recommend.

    Pricing

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    Amenities

    3.71 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.0
    • Meals

      3.7
    • Amenities

      4.5
    • Value

      3.0

    Pros

    • Well-maintained facility
    • New apartments and townhomes
    • Nice, attractive apartments and rooms
    • Reasonable/good price rent
    • Attentive and praised maintenance staff
    • Responsive and wonderful property manager (reported by some residents)
    • Welcoming small-town community
    • Convenient location near family
    • Apartments with needed amenities
    • Bible study offered

    Cons

    • Inconsistent and often poor management presence/responsiveness
    • Favoritism by management
    • Complaints dismissed, lost, or ignored
    • Lack of security/policing (reports of residents smoking weed)
    • Privacy concerns (sharing resident information)
    • Maintenance entering apartments without residents present
    • Confusing parking policy and limited handicapped spaces
    • Unexplained rent increases
    • Lack of activities and no activity coordinator/planning
    • Treatment of senior community needs needs improvement
    • Polarized resident experiences creating frustration/HUD-like atmosphere
    • Desire for more affordable housing

    Summary review

    Overall sentiment across the reviews is mixed and notably polarized. Many reviewers praise the physical aspects of Washington Square: the property is described as attractive, well-kept, and well maintained, with new apartments and townhomes that meet residents' needs. Several residents explicitly say the apartments have everything they need and describe the facility as a fantastic or wonderful place to retire. Rent is repeatedly called reasonable or a good price by multiple reviewers, and the small-town, welcoming community and proximity to family are listed as meaningful positives. A Bible study is available, providing at least one organized social or spiritual option for residents.

    Facilities and maintenance receive consistently positive remarks. The buildings and grounds are often described as clean and well maintained, and maintenance staff are singled out for praise for being attentive and responsive. These concrete strengths—new housing stock, cleanliness, and capable maintenance—are the clearest, most consistent positive themes across the feedback.

    By contrast, management and governance are where the largest and most recurrent concerns appear. Reviews show a sharp divide: some residents praise a particular property manager as wonderful, fair, honest, and responsive, while many others report diminished or inconsistent management, alleging favoritism, managerial inaction, and a lack of follow-through on complaints. Several reviewers say management rarely shows up, dismisses or loses complaints, blames others without evidence, or fails to enforce community rules. This inconsistent management presence and handling of issues is a primary driver of resident frustration and a frequent reason for negative overall impressions.

    Safety, privacy, and community enforcement are additional areas of concern. Multiple reviewers mention insufficient policing or enforcement of rules, with reports of residents smoking weed on site and a general sense that problematic behaviors go unchecked. Privacy worries arise from claims that resident information is shared inappropriately and from reports that maintenance staff sometimes enter apartments without the resident present—both serious issues for a senior population that values safety and confidentiality. Parking also draws criticism: limited handicapped spaces, confusing visitor parking policies, and other parking friction points are repeatedly mentioned.

    Activities and resident life beyond the physical plant appear limited. Apart from Bible study, reviewers note a lack of planned activities and the absence of an activity coordinator, suggesting opportunities to improve social engagement and programming for seniors. Financial transparency and affordability are other recurring themes: while many call rent reasonable, some report unexplained rent increases and express a desire for more affordable housing options, which contributes to dissatisfaction among a subset of residents.

    In summary, Washington Square has solid, tangible strengths in its physical plant, upkeep, and some staff (especially maintenance), and it offers a pleasant, small-town setting that fits many seniors' needs. However, inconsistent management, perceived favoritism, poor complaint handling, privacy and security concerns, limited programming, and parking/logistical problems create significant and recurring negative impressions. The reviews suggest the facility would benefit most from more consistent, transparent, and accountable management practices, clearer parking and privacy policies, better enforcement of community rules, and expanded resident activities to address the gaps that are causing frustration for many residents.

    Location

    Map showing location of Washington Square

    About Washington Square

    Washington Square sits at 78 W Washington St in Chambersburg, Pennsylvania, and has a history of helping older adults, disabled adults, and those with lower incomes find stable places to live, and when you look at the apartments here, especially the two-bedroom ones with walk-in storage closets, dishwashers, and washers and dryers ready to set up, you get a sense they've thought about what makes life easier as people age; plus, the apartments are built for folks 55 and older, some are set aside as subsidized units for those with incomes under 20% of the area median, and there are features to help people with hearing and vision issues manage day-to-day tasks more safely. Washington Square has a simple online form for questions, a "Chat Now" tool, and ways to save the community to a list of favorites or even claim the business listing, all of which people find handy if they're comparing places or want to get in touch, and the social media pages and map view of the property make getting info a lot simpler than it used to be. The place doesn't advertise fancy outdoor spaces or mention what parking is included, but inside, you'll see a business center, a fitness room, a pantry, common spaces for meeting up, security cameras, and a laundry area; the community also holds activities so residents can meet others, keep learning and stay active, with some programs designed to support social, educational, and entertaining goals that keep up a good quality of life. There's support for day-to-day living, from staff trained to help with bathing, dressing, and medication, and there's memory care for those with Alzheimer's or dementia, as well as assisted and independent living with the help you want or need, and where care is required, residents can choose to have things done their own way, with services focused on helping keep independence as long as possible. The apartments are pet friendly for small dogs and cats, there are rules on size, and you can use VA benefits for long term care, including Aid and Attendance if you're eligible and need extra help paying for the services, and while they don't spell out which utilities are included or all the costs, the place protects people regardless of orientation, gender identity, source of income, or housing vouchers. If you're looking for a senior place that feels like a regular apartment with a no-frills and straightforward setup, where the air is friendly and help is close by, and where there are options for disabled adults and for seniors wanting to live among their peers, Washington Square might be worth a call, especially for folks searching for safe, affordable, and low income housing laid out for both independent and supported living, with the community room, business center, and security features all in place-even if you have to ask about parking or if you're curious about what the outside looks like, because not every detail's available, but they do make sure there's always someone to answer questions or guide a search for the right kind of apartment and help you understand what's on offer.

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