The Preserve at Gateway

    1450 Whaley Dr, Forney, TX, 75126
    3.8 · 5 reviews
    • Independent living
    AnonymousCurrent/former resident
    2.0

    Polished Look But Safety Neglected

    I was impressed by the warm, inviting community, updated apartments and sweet, knowledgeable staff - it felt like a blessing for our family. But the polished look is misleading: management is unresponsive, security unreliable, gates and grounds often broken or uneven, outdoor maintenance neglected (fallen trees, dead bushes, overflowing dumpsters) and I even saw rats. Mixed experience - I can't fully recommend it until safety, cleanliness and honesty about the "luxury" claims are fixed.

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    Amenities

    3.80 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.3
    • Meals

      3.8
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of The Preserve at Gateway

    About The Preserve at Gateway

    The Preserve at Gateway in Forney, Texas is a 55+ active adult community built in 2020 and managed by Greystar, and it has a quiet, comfortable feeling with 120 units that are set up as three-story apartments or single-story cottages. The apartments come in roomy one- and two-bedroom layouts, and the cottages have fenced yards and attached garages, which cost extra, while apartments have private patios and open-concept floor plans, so folks can pick their style. All the homes have things like granite kitchen counters, stainless-steel appliances, wood-style flooring, big walk-in closets, 10-foot ceilings, and there's air conditioning, plus bathrooms often have dual sinks, and kitchens have islands and modern cabinets. You'll find fiber optic cable in the building, access gates for cars, and both detached and attached garages if you want one. Pet policies let you have up to two cats or dogs, though there are breed restrictions, you pay a $400 pet fee that doesn't come back to you, and pet rent is $20 a month, but there is a dog park, pet spa, and washing station, plus a pet park, so pets get a fair bit of attention. Fees pop up for things like application, amenities, pest control, and valet trash ($30) or property trash service ($9), and cable, water, and electric are set up under your own name and charged either by usage or as monthly fees.

    People can use a bunch of shared areas, like the 24-hour fitness center, the business center, a theater room, a craft room, and a salon/spa, and there's free WiFi in the common spaces, while planned social events give a chance to meet others or just keep to yourself when you want. Outdoors there's a resort-style swimming pool, a grilling and barbecue area, bocce court, putting green, community pool, and even a hot tub or Jacuzzi, and you'll notice there's places to walk dogs or just relax outside. The Starbucks coffee bar, theater, TV lounge, and elevators make life a bit more convenient, especially for people who don't want to climb stairs, and storage options include pantries and extra exterior storage. You'll find dining areas in all the apartments, and you can walk to restaurants, shopping, parks, museums, or cinemas in the neighborhood, as it's a walkable part of Forney. The management team keeps the place tidy and checks the units so things run pretty smoothly, though availability comes and goes and some floor plans open up at certain times. The building is made with concrete on the outside which helps keep noise down and the homes modern, and overall, people get to choose between privacy or group activities, which suits different preferences for independent living.

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