George's Assisted Living

    12933 Summit Ridge Terrace, Germantown, MD, 20874
    3.5 · 11 reviews
      AnonymousLoved one of resident
      4.0

      Bright homey place; occasional concerns

      I liked the bright, homey feel - cathedral ceiling, lots of windows and a lovely deck - and found the staff warm, helpful and very responsive, with well-balanced, tasty meals and friendly residents. My concerns were shared rooms, occasional unprofessional/rude behavior from management or staff, some cleanliness lapses, and a high price (~$2,800). Overall I left with a mostly positive impression but would recommend confirming rooming, cleanliness and costs before deciding.

      Pricing

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      Amenities

      3.55 · 11 reviews

      Overall rating

      1. 5
      2. 4
      3. 3
      4. 2
      5. 1
      • Care

        4.8
      • Staff

        3.8
      • Meals

        5.0
      • Amenities

        3.0
      • Value

        1.5

      Pros

      • Warm, caring staff reported by multiple reviewers
      • Excellent communication and responsiveness (reported by some reviewers)
      • Meals tailored to resident tastes and well-balanced
      • Bright, airy interior (cathedral ceiling, many windows)
      • Lovely deck and outdoor dining in summer
      • Small, home-like residential community
      • Friendly, content residents
      • Outings/activities available
      • Helpful and knowledgeable staff members (specific praise for Ms. Foreman)
      • Clean, well-kept facility reported by several reviewers
      • Homey, comfortable atmosphere that some would recommend
      • Convenient location for family and accessible/bright spaces

      Cons

      • Perceived high cost (noted $2,800 and described as expensive)
      • Room sharing / lack of private rooms
      • Inconsistent cleanliness (some describe it as filthy, others clean)
      • Inconsistent communication (some praise it; others report missed appointment or poor communication)
      • Inconsistent staff professionalism (reports range from amazing to rude/disrespectful)
      • Limited social options for some residents
      • Two-level layout raises concerns about resident independence
      • Reports of an unprofessional or rude director by multiple reviewers
      • Inconsistent overall experience across reviewers (polarized opinions)
      • Some reviewers explicitly do not recommend the facility
      • Perception that service/value may not match the price
      • Occasional organizational/appointment coordination problems

      Summary review

      Overall sentiment for George's Assisted Living is mixed but centers on a clear pattern: many reviewers praise the facility for its small, home-like environment, caring staff, attractive physical space and good food, while a smaller but vocal group reports serious problems with management, cleanliness, professionalism and value for cost.

      Care quality and staff: Several reviewers emphasize warm, caring, and responsive caregivers. Specific staff members (for example Ms. Foreman) receive direct praise for being helpful and knowledgeable. A number of reviews describe residents as well cared for and content, and say the staff are amazing, communicative, and make families feel comfortable. Conversely, a subset of reviewers report rude or disrespectful behavior from staff and the director, using strong language ("nasty," "rude," "unprofessional"). This suggests inconsistency in staff performance or variable experiences depending on timing or personnel. Communication is likewise polarized: multiple reviewers highlight excellent communication and responsiveness, but others cite missed appointments and poor communication.

      Facilities and accessibility: Positive comments focus on a bright, airy layout (cathedral ceiling and many windows), a large home feel, a lovely deck with outdoor dining in summer, and generally clean, well-kept, accessible spaces. These features contribute to a "homey" atmosphere that some visitors found immediately comfortable and recommend. However, cleanliness reports are inconsistent—while several reviewers call the place clean and well kept, others describe the house as filthy. The two-level layout is raised as a concern by at least one reviewer who worried about a resident's independence, indicating potential accessibility issues for those with mobility challenges.

      Dining: Dining is one of the more consistently positive themes. Multiple reviews note well-balanced meals, meals tailored to residents' palates, and generally positive impressions of the food. Outdoor dining in good weather is also mentioned as a plus.

      Activities and social life: The facility is described as a small residential community with friendly residents and some outings available. That said, limited social options are explicitly noted by some reviewers, indicating that activity programming may not meet every resident's expectations or needs. This points to a quieter environment that may suit those who prefer a less institutional setting but could be insufficient for residents seeking a more robust activity schedule.

      Management, pricing and value: Price is a recurring concern—$2,800 is cited explicitly and several reviewers question whether the cost is justified. Opinions about management are sharply divided: some reviews call the director "wonderful," while others label the director "nasty" and the management unprofessional. Several reviewers explicitly say the service is not worth the price and one or more state they would not recommend the facility. Taken together, these comments suggest variability in leadership style, staffing, or operations that affects perceived value.

      Notable patterns and recommendations for prospective families: The reviews show a polarized experience—many positive remarks about environment, food, and caring staff coexist with serious negative reports about professionalism, communication lapses, and cleanliness. Common, actionable concerns to clarify during a visit are private-room availability (room sharing was a repeated downside), cleanliness standards and inspection/cleaning schedules, staffing consistency and turnover, director and staff professionalism, communication policies (how appointments and changes are communicated), accessibility of the two-level layout, and detailed pricing/what is included for the reported $2,800 fee. Prospective families should tour multiple times, ask to meet caregiving staff, observe mealtimes and common areas, and get written answers about activities, staffing ratios, and contract terms to reconcile the polarized impressions found in these reviews.

      In summary, George's Assisted Living appears to deliver a comfortable, home-like atmosphere with attractive spaces and generally well-liked meals and some very caring staff. However, variability in cleanliness, management behavior, communication, and perceived value means experiences differ substantially from family to family. Those considering the facility should verify the specific items that matter most to them (private rooms, staff professionalism, activity programming, accessibility, and exact costs) before making a decision.

      Location

      Map showing location of George's Assisted Living

      About George's Assisted Living

      George's Assisted Living, also called M&A's Place, sits in a quiet neighborhood at 12933 Summit Ridge Terrace in Germantown, Maryland, and has seven assisted living units, sometimes described as having five to seven beds depending on room setup, and you can choose from studio suites, shared living quarters, or private bedrooms, all with ADA compliant bathrooms and in-room emergency systems. The place helps seniors who need a hand with daily chores like bathing, dressing, going to the bathroom, and getting up or down, but who are still able to move around on their own for the most part, and they offer care plans that fit each person's needs. Folks living here get services such as dementia and Alzheimer's care, regular doctor checkups, medicine management, diabetic care, and extra help with things like incontinence, high medical needs, or rehabilitation.

      They welcome small pets and have a staff awake throughout the day and night, with emergency buttons in each apartment if anyone needs help fast, which can be a comfort. Meals come out of a kitchen where chefs and dietitians prepare menus that match dietary needs, including dementia-friendly options, and snacks are available all day, so there's no need to worry if you get hungry between meals, and there's even a bistro and an area for eating outside in the courtyard. Residents can use the library, attend arts and crafts, enjoy massage therapy, and keep up with wellness and fitness in dedicated spaces, with personal concierge help and planned educational activities giving some variety.

      The building has strong security, non-slip floors, and safe designs throughout communal areas and living spaces, and there's help moving in and with any tasks like laundry and housekeeping, so no one needs to worry about upkeep. There are walking trails, decks, porches where folks can sit outside, and parking for family members who come to visit, with Wi-Fi for those who want to stay connected. George's Assisted Living focuses on providing a safe, comfortable setting with tailored care, making sure each resident can live with as much independence as they're able, while having the support needed nearby whenever it's needed.

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