Overall impression: Reviews for Horizon Post Acute and Rehabilitation Center are highly mixed and often polarizing. Multiple reviewers praise compassionate, attentive staff, professional therapists, and positive short-term rehab experiences, while an almost equal number report serious lapses in care, safety, communication, and facility maintenance. The pattern of both strong positives and significant negatives suggests substantial variability in care quality depending on time of day, specific staff on duty, and individual circumstances.
Care quality and safety: Safety and basic care are major areas of concern for some families. Reports include missed showers and meals, delayed pain medication, medication errors, inconsistent nursing availability, and at least one account that escalated to calling 911 after a resident became sick and lethargic. Missing or inadequate lift/transfer equipment (specifically a Hoyer and a sliding board) was reported and described as creating fall risk. Conversely, other reviewers describe caring CNAs and helpful nurses. The juxtaposition of these accounts points to inconsistency in staffing, training, or protocols that affects resident safety and well-being.
Therapy and rehabilitation: Therapy experiences are similarly mixed. Several reviewers singled out professional, effective physical and occupational therapists (including praise for male therapists), and recommended the facility for short-term rehab. At the same time, others reported inexperienced therapy staff, inadequate equipment, and insufficient therapy time (one review quantified only 1 hour 10 minutes of therapy across 11 days). These disparities imply that therapy quality may depend on which therapists are assigned and that some patients may receive substantially less active rehabilitation than expected.
Staff, communication, and management: Communication and management responsiveness are recurring negative themes. Families report untruthful or misleading updates, lack of regular updates, poor discharge communication (missing supplies and failure to inform families of patient status), and an unresponsive director. Some reviews recount rude or unprofessional staff behavior, internal staff fighting, and nurses who do not return calls. Positive counterpoints include multiple reviews describing staff who are helpful, pleasant, and go out of their way for residents, and staff who were supportive during end-of-life care. The presence of both responsive, compassionate staff and reports of poor communication and accountability suggests uneven leadership, possible staffing shortages, or inconsistent enforcement of standards.
Facilities, cleanliness, and environment: Many reviewers describe the facility and neighborhood as clean, neat, and park-like, with some praising the pleasant setting. However, others note the building is older and in need of renovations: small, dated rooms, broken furniture, limited TV channels, and occasional odors (including diaper odor after meals). Overall, cleanliness appears to be generally adequate but not uniformly so — isolated odor and maintenance problems were reported.
Dining and activities: Dining impressions diverge sharply. Some residents/families describe excellent meals and terrific food, while others report cold, unappetizing meals and an unchanging menu. Activities are a strong positive for several reviewers — music, outings to baseball games and stores, and engaging programming — but pandemic-related closures reduced activity availability for some. Visitation limitations and acceptance of COVID-19 patients were also noted, with family members concerned about infection risk and limited inside access or restricted visits.
Discharge and transitions: Several reviews mention problematic discharge transitions: poor communication, missing equipment (sliding board), and a general lack of proper handoff to families or receiving facilities. These operational issues can create risk during transfer and reduce family confidence.
Notable incidents and patterns: Serious incidents cited in reviews include medication errors, a case that required 911, missing critical transfer equipment that increased fall risk, and allegations of neglectful or 'disgusting' nursing in at least one account. At the same time, multiple testimonials attest to compassionate end-of-life care and dedicated therapists. This mix of praise and alarming reports results in highly variable overall experiences.
Conclusion and guidance: The reviews indicate that Horizon Post Acute and Rehabilitation Center can provide excellent, compassionate care and strong therapy for some residents, especially short-term rehab patients, but also exhibits significant variability and several reports of dangerous lapses. Families considering this facility should verify current staffing levels, ask specifically about therapy minutes and equipment (Hoyer/sliding board), inquire about recent safety incidents and how they were addressed, clarify discharge procedures, and request examples of communication protocols. If possible, arrange an in-person tour, meet the therapy and nursing staff, and get written commitments about care plans and equipment before admission. The mixture of high praise and serious complaints means decisions should be made on a case-by-case basis with careful, specific questions to administration and observation of current conditions.
