The reviews portray a facility with a stark contrast between the therapy team and the broader caregiving environment. The most consistently positive notes concern the physical and occupational therapy staff: reviewers described PT/OT personnel as hardworking and, in some cases, delivering excellent ("awesome") physical therapy. These comments suggest that therapy services, when delivered, are a relative strength of the center.
However, the dominant themes are negative and concerning. Multiple reviews describe poor overall care and explicit allegations of neglect, including residents being left unattended for prolonged periods (one report indicates over a week), failure to feed residents properly, and therapy that did not achieve expected outcomes (including a report of a resident no longer walking after purportedly failed therapy). There are also serious clinical concerns raised: reports of bed sores/pressure ulcers, anemia, and COVID infections among residents. Compounding these clinical issues, reviewers allege that COVID-positive cases were present but not disclosed to families, representing a major transparency and infection-control concern.
Staffing and responsiveness emerge as recurring problems. Reviewers repeatedly report call bells going unanswered and lights/signals being ignored, which they attribute to understaffing. Management is characterized as unresponsive to family concerns and complaints. The combination of understaffing, ignored call lights, and unresponsive administration creates an overall impression of systems and oversight that are insufficient to meet basic resident needs.
Dining and housekeeping are frequently criticized. Several reviews mention meals being served cold or lukewarm, limited menu choices dominated by prepackaged or canned items (canned fruits and vegetables, repetitive items such as chicken salad sandwiches), and food sometimes being "unrecognizable," implying poor preparation or presentation. These descriptions point to low nutritional and dining quality, and at least one review indicates residents were not fed properly. Housekeeping is also described as not thorough, suggesting cleanliness and environmental upkeep may be below expected standards.
Safety and quality-of-life concerns are also evident. Reports of theft and unreported bruises indicate lapses in security and incident reporting. Reviewers also complain about a lack of resident outings or activities, suggesting limited engagement and social stimulation for residents. Taken together with staffing and care issues, these factors suggest residents may be at risk of decline both medically and in terms of well-being.
In summary, while the therapy staff receive praise and appear to be a relative bright spot, the aggregate reviews point to systemic problems: understaffing, poor basic nursing care, inadequate meal service, inconsistent housekeeping, safety and transparency issues (including theft and undisclosed COVID cases), and unresponsive management. These are substantive concerns that could negatively affect resident health and safety. Anyone assessing this facility should weigh the positive reports about PT/OT against multiple reports of neglect, clinical complications, and operational failures; families should seek direct, current evidence of improvements in staffing, infection control, incident reporting, and nutrition before relying on this facility for higher-acuity care.
