Overall sentiment across the reviews for The Lennwood Nursing And Rehabilitation is mixed, with clear strengths in clinical rehabilitation but recurring and serious concerns about cleanliness, maintenance, staffing, and some aspects of patient treatment. Multiple reviewers praise the facility's clinical outcomes and intensive therapy offerings, describing therapy up to three times per day and noting successful rehab results. Several reviewers also mention friendly and caring staff members, engaging social activities, a pleasant shaded patio, and that the facility is conveniently located and in some areas fairly new and clean. For families seeking strong rehabilitation services, these positive notes—especially the therapy intensity and clinical effectiveness—are an important pattern in the feedback.
However, numerous significant negatives appear repeatedly. A common theme is inadequate housekeeping and facility maintenance: reviewers report wet paint signs and paint splatter, reused or worn socks, sheets with holes, torn and faded pillows/pillowcases, and non-working water fountains that reportedly had mold and insects. Several comments describe rooms that were outdated or not as shown during tours, including old beds that require manual cranking. There are clear contradictions between reviewers—some call rooms comfortable and clean while others describe them as outdated and misrepresented—indicating potential variability between rooms or changes over time. The presence of paint issues and broken amenities suggests attention to facility upkeep is inconsistent.
Care quality and staffing present a mixed but concerning picture. While clinical rehabilitation outcomes and some staff responsiveness (timely calls for medication or fall alerts) are praised, operational care issues are frequent: long wait times for assistance (reported in the 12–20 minute range), staff not being informed about patient conditions, and a reported language barrier with night staff. Several reviews allege staffing shortages, unorganized personnel, and instances of staff yelling at or mistreating patients. One review alleges a near-fatal care issue, and others warn to avoid the facility due to fear about the level of care. These reports suggest that while clinical therapy may be strong, basic nursing care and personal assistance can be inconsistent and, in some cases, dangerously inadequate.
Management and leadership concerns are also present. Reviewers describe the administrator as out of touch or unaware of patient care issues, implying a gap between leadership perception and on-the-ground reality. Staffing shortages and unorganized teams were repeatedly cited, which likely contributes to both the long response times and lapses in cleanliness and patient dignity. Misrepresentation during tours—where the room shown does not match the assigned room—further raises transparency and admission process concerns.
Dining and daily living amenities receive critical comments as well: food served cold was mentioned more than once, and complaints about restroom cleanliness and odors (BM and urine) indicate that routine personal care and housekeeping are areas needing improvement. On the positive side, social activities and downtime are available and appreciated by some residents, which supports quality of life when staffing and cleanliness are adequate.
In summary, The Lennwood appears to be a facility with strong rehabilitation capabilities and positive outcomes for some patients, supported by certain caring and responsive staff members and appealing amenities like a patio and social programming. However, repeated and serious complaints about cleanliness, facility maintenance, staffing shortages, long response times, staff communication and behavior, and leadership responsiveness are substantial red flags. Prospective residents and families should weigh the strong rehab reputation against these operational and safety concerns. Recommended due diligence: request to see the exact room you would be assigned, ask about current staffing levels and language coverage for night shifts, inspect linens and water fountains, inquire about bed types (manual vs. electric), confirm daily therapy schedules, and ask for recent inspection or quality reports to verify whether the noted issues have been addressed.
