The reviews of Granbury Rehab & Nursing present a highly mixed and polarized picture, with some families and residents praising the staff and certain services while others report serious, systemic problems. Positive comments emphasize caring, compassionate, and professional staff in many cases; some reviewers explicitly called the staff exceptional and attentive, praised the activity director for ensuring entertainment, and noted that rooms were clean with an agreeable dining room and visible activities like bingo and a library. A number of reviewers reported that meal preferences were accommodated and that certain individuals received excellent care and rehabilitation.
However, an equally strong and recurring theme is neglect and inadequate clinical care. Multiple reports allege understaffing at severe levels (examples given include one aide for more than 20 residents and only two aides for about 20 residents in an 80-bed facility). Reviewers describe failures such as not checking vital signs, not administering oxygen when needed, dehydration, malnutrition, and untreated infections including pneumonia and urinary tract infections. COVID-19 unit conditions were also criticized. These clinical complaints are reinforced by reports of inadequate supplies (e.g., lack of butt paste and wipes), lack of accessible water, and allegations that a contracted therapy provider (TheraWorks) caused resident suffering. Falls and safety-call response problems were additionally cited, suggesting lapses in monitoring and resident safety.
Facility cleanliness and environment appear inconsistent across reviewers. Some describe clean rooms and no odors, while others report cigarette odor, trash and laundry left in hallways, and even urine buckets in public corridors. These environmental concerns, combined with reports of shared rooms, contribute to worries about infection control, dignity, and privacy. The presence of both praise for cleanliness and reports of unsanitary conditions suggests variability across units, shifts, or over time.
Food and dining garnered mixed feedback: a number of reviewers complimented the dining room and stated that food looked good and accommodated preferences, whereas others criticized the menu as overly fried and high-calorie and said overall food quality was poor. Rehabilitation outcomes are similarly mixed—some reviewers report exceptional rehab services and great results, while others found the effectiveness unclear or insufficient.
Staff behavior and management are another area of division. Many reviews single out individual staff members as kind, helpful, and professional; yet several reviewers reported rude, disrespectful staff and a lack of compassion, with at least one family member expressing heartbreak over staff attitudes. Management and administrative leadership were criticized by multiple reviews as horrible or uncaring, suggesting systemic administrative shortcomings that may contribute to staffing, supply, and care-quality problems.
Taken together, the pattern is one of significant variability: some residents and families receive excellent care, active programming, clean rooms, and responsive staff, while others experience neglect, understaffing, clinical failures, poor infection control, and management problems. The most frequently recurring and serious concerns are understaffing, clinical safety issues (vital sign monitoring, oxygen administration, dehydration, infections), sanitation/odors, inadequate supplies, and gaps in memory-care capability.
If considering Granbury Rehab & Nursing, prospective residents and families should be aware of this polarization and directly investigate current conditions. Recommended checks include asking about current staffing ratios by shift, protocols for monitoring vitals and oxygen, infection-control practices (especially in the context of past COVID-19 unit complaints), availability of essential supplies, how memory-care needs are managed, and details about the therapy provider contract. A tour during different shifts, conversations with frontline staff and the administrator, and recent state inspection reports will help determine whether the facility’s positive experiences or the serious negative reports better reflect its current operations.
