Overall sentiment in the collected reviews is strongly negative, with a few isolated positive comments. Multiple reviewers describe serious, recurring problems with cleanliness, staff responsiveness, and basic care. The most prominent and consistent complaints are foul odors of urine and feces throughout halls and rooms, visible dirt and filthy conditions, and inadequate cleaning practices (examples cited include not sweeping daily and finding personal items like a denture case under a nightstand). While a minority of reviewers describe the building as newer and clean, the dominant theme is that sanitation and housekeeping are insufficient.
Care quality and resident safety are major concerns raised repeatedly. Several reviews recount neglectful situations such as residents being left in bed for more than 36 hours, ignored call lights, and being left in wheelchairs for hours. There are reports of painful or improper handling during diaper changes and one account of a nurse throwing a resident into a wheelchair. Medical management issues are also reported, including missed medications, unmanaged wounds (stage 3 bed sore), and severe rashes with bleeding. These incidents, combined with reports of falls, paint a picture of inconsistent clinical oversight and potential safety risks for vulnerable residents.
Staff behavior and management are frequently criticized. Many reviewers describe staff as rude, unhelpful, or angry, and several mention poor communication with families — including ignored phone calls or being hung up on. Staffing levels and stability appear to be problems: reviewers note high turnover, reliance on temporary staff, and caregivers who seem overwhelmed by too many patients. Some reviewers did note caring CNAs or helpful front office staff, but these positive mentions are limited compared with the volume of negative reports. There are also specific reports of formal actions, such as filing a state complaint, indicating some families pursued escalation.
Facility amenities, dining, and activities also receive mixed-to-negative feedback. Food quality is described as poor by several reviewers — gray or fried meals, a lack of vegetables, and an absence of diabetic-friendly options. Activities are described as limited, with only occasional outings mentioned. Physical conditions beyond cleanliness are also criticized: dingy rooms, furniture in disrepair, and a generally loud or distressing atmosphere in some accounts.
On the positive side, a few reviewers highlight aspects that might matter to prospective families: the facility is convenient for family visits and close to home, some front office staff help with Medicaid paperwork, and some CNAs and other staff members have been described as caring. A minority characterized the center as acceptable for hospice or short-term end-of-life care. However, these positive notes are relatively sparse and often tempered by other criticisms about follow-through and inconsistent standards of care.
In summary, the reviews reveal a facility with serious and recurrent problems in cleanliness, responsiveness, clinical care, and staff professionalism, alongside occasional examples of helpful or caring employees and administrative convenience. The most urgent themes are sanitation/odor issues, neglectful care behaviors (unanswered call lights, residents left unattended), staffing shortages/turnover, and poor wound and hygiene management. Families looking at this facility should weigh the convenience and occasional positive staff interactions against multiple reports of neglect, safety risks, and poor facility conditions. Those considering placement should request detailed, recent information on staffing ratios, cleaning protocols, wound care practices, dining accommodations (especially for dietary needs like diabetes), and incident/complaint resolution history before deciding. If a current resident is experiencing these problems, the pattern of reviews suggests escalating concerns to facility management and regulatory authorities may be warranted.
