Overall sentiment across the reviews for The Pavilion At Creekwood is mixed but consistent in several key areas: therapy services and the facility’s physical environment receive strong, repeated praise, while nursing staffing, responsiveness, medication handling, dining quality, and some safety/management issues create significant concerns for many families.
Strengths: The most consistent positive thread is rehabilitation. Physical therapy, occupational therapy, and speech therapy are repeatedly described as excellent, effective, and a major reason families felt their loved ones improved. Reviewers often credited therapists by name and noted substantial functional gains. The facility itself is frequently described as modern, bright, and very clean — many reviewers emphasize attractive decor, pleasant grounds, no strong ‘‘nursing home’’ smell, and daily housekeeping. Private rooms and wheelchair-accessible bathrooms are cited as roomy and convenient. Families also compliment front desk/office staff, social workers, activities staff, and the availability of salon services. A number of reviews note good care coordination at discharge and positive plan-of-care meetings, and the activities program (music, bingo, art, events) receives positive mentions.
Recurring negatives and patterns: The dominant negative theme is understaffing and inconsistent nursing/aide performance. Numerous reviewers describe long waits for assistance (20 minutes to multiple hours), slow or ignored call lights, and fewer staff on night and weekend shifts. Several accounts describe nurse-to-patient ratios that feel too high for safe, timely care. Related to staffing are reports of missed baths, infrequent dressing changes, unanswered concerns, and apparent neglect (incontinence or wound care lapses). Communication problems are frequent: unanswered phone calls, difficulty reaching staff after hours, weekend information gaps around admissions, and inconsistent updates to families. Some reviewers specifically note that while office staff are excellent, on-floor staff and responsiveness can be poor, which creates a contrast within the same facility.
Safety, medication, and security concerns: A significant subset of reviews allege medication errors (incorrect orders, late administration, medications causing adverse effects), incidents of unsafe handling (near-falls, wheelchair mishandling), and in some cases actual falls. There are also troubling reports of theft (stolen checkbook, cellphone, fraudulent charges) and at least one complaint about locked doors and unresponsiveness that raises safety and access concerns. A few reviewers reported very serious outcomes and expressed that the facility did not meet higher-level care needs; several families moved loved ones out because of safety or care-quality worries.
Dining and ancillary services: Food quality is another repeated complaint. Many reviewers find meals bland, poorly seasoned, cold, or limited in variety; complaints include meals served in Styrofoam and difficulties getting preferred or timely options. On the other hand, some reviewers had positive experiences with the dietitian adapting meals to tastes and found the food acceptable. Salon and activity offerings are generally positives, and the activities director is singled out for engaging residents.
Variability and who the facility suits: Reviews show considerable variability — many families report excellent therapist-driven rehab stays, friendly staff, clean rooms, and good outcomes, while others experienced neglect, rude staff, medication problems, or safety incidents. Multiple reviewers explicitly say the facility is well-suited for short-term rehab but may not reliably provide consistent, high-acuity nursing care around the clock. Issues are most pronounced on nights and weekends and appear to stem from staffing shortages and uneven staff training/competence.
Management and overall impression: Several families praised management and communication during therapy meetings and discharge, yet others called out poor transparency, unmet promises, and difficulty working with staff or management. The mixed reviews suggest that leadership and office staff can be effective, but on-floor operations suffer from inconsistent staffing and accountability. For prospective families: if the primary need is short-term, therapist-led rehabilitation in a clean, attractive setting, many reviewers recommend The Pavilion At Creekwood. However, if a resident requires consistent, high-level nursing oversight (complex medication management, frequent transfers/lifts, wound care, or 24/7 attentive assistance), the recurring reports of delayed responses, medication mishaps, and occasional safety/security issues warrant caution and careful, specific inquiry before placement.
