AnonymousLoved one of resident
    1.0

    Understaffed facility, neglected care, disappointing

    I chose this facility when care was good, but recently it's been seriously understaffed with high turnover - buzzers ring unanswered, the desk is often empty, and communication is poor (we weren't even informed when my mother passed). She developed bedsores, wasn't turned, and cleanliness and bedside manner were unacceptable while administration was unhelpful. A few nurses and the hospice nurse were wonderful and the building itself is warm and colorful, but I'm hurt and disappointed and can't recommend it until staffing and management improve.

    Pricing

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    Amenities

    2.80 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.6
    • Meals

      2.5
    • Amenities

      2.8
    • Value

      2.8

    Location

    Map showing location of Richmond

    About Richmond

    Richmond has a small, family-like atmosphere with about 70 residents and provides care at the Lakeside Health & Rehabilitation Center, which offers both long-term and short-term rehab services with a focus on person-centered care. The community offers private and semi-private rooms, including suite options like The Azalea, The Gardenia, The Peony, and The Clover, each with kitchenettes, private bathrooms with safety grab bars, and emergency call systems in the living and bathroom areas. Residents can enjoy a patio garden, outdoor recreation space, a library, a beauty salon/barber, a fitness center, and restaurant-style dining. The team provides 24-hour skilled nursing, dementia care, hospice, respite care, post-acute rehab, memory care programs for Alzheimer's and dementia, and specialized care for wound management, oncology, bariatric needs, pulmonary, orthopedic rehab, cardiac and stroke recovery, tracheostomy, and pain management.

    Care services cover different needs, from Level 1 (help with bi-weekly showers and reminders) to Level 3 (bathing, feeding, incontinence, escorts, and transfers). Medication management, dressing, grooming, toileting, and escorts for medical appointments come as needed. Staff can arrange transportation for outings, medical visits, and community events, and handle maintenance, housekeeping, laundry, groceries, and utilities to let residents focus on their interests. Meals are customized for specific dietary needs, and safety features like raised commodes, smoke detectors, sprinkler systems, and individually controlled heating and air conditioning help keep everyone comfortable. Residents receive emergency help quickly through call buttons in apartments.

    Richmond accepts Medicaid (CCC Plus), Medicare through the Skilled Nursing Facility Value-Based Purchasing and Patient-Driven Payment Model, and residents may use Virginia Auxiliary Grants. The facility has licensed beds for 194 occupants and falls under Hill Valley Healthcare with Joseph Catrambone as administrator. Efficiency gets measured through quartile rankings for costs, productivity, and patient care, and the community keeps a good compliance record with state regulations. It also participates in the Advanced Nursing Aide Program and offers outpatient therapy, pastoral support, and off-site trips to cultural, culinary, and scenic places. Richmond tries to learn about each resident's life, talents, and needs, providing help with daily living so residents feel supported while keeping their independence. The website is lakesidehrc.com for general facility info.

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