Ruxton Health and Rehabilitation Center of Westover Hills

    4403 Forest Hill Ave, Richmond, VA, 23225
    2.8 · 11 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Dark Neglectful Overcrowded Nursing Home

    I had a traumatic experience here: dark, gloomy halls and a persistent foul smell, overcrowded shared rooms, residents left in soiled garments, meds and basic care (showers, assistance) tied to payment, and unsafe handling that landed someone in the hospital. A few nurses, aides and the administrator were caring, activities like bingo and therapy existed, and parts of the building felt homey and clean-but that didn't offset chronic neglect, poor management, and what I view as abuse. I would not recommend this facility.

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    Amenities

    2.82 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.2
    • Meals

      1.5
    • Amenities

      2.2
    • Value

      1.0

    Location

    Map showing location of Ruxton Health and Rehabilitation Center of Westover Hills

    About Ruxton Health and Rehabilitation Center of Westover Hills

    Ruxton Health and Rehabilitation Center of Westover Hills sits at 4403 Forest Hill Ave in Richmond, VA, with a large facility that's home to 192 residents out of 198 beds, so it's usually close to full. The center has skilled nursing, assisted living, independent living, and memory care options, and some folks pick it for the CCRC choices that let people stay as their needs change. Residents can choose between semi-private and private rooms, both offered at a monthly price of $3,900, which is above the city average but still comes in lower than the state average for private spaces. The center offers long-term care for seniors needing 24-hour nursing and personal support and takes both Medicare and Medicaid.

    Staff at Ruxton have earned recognition for being cheerful and kind, and the place has received several awards such as Most Friendly, Best Activities, Best of Senior Living All Star, and Best Meals and Dining thanks to their focus on helpfulness, good food, and engaging activities. The community works to provide nutritious, chef-made meals and has spaces like salons, spas, gyms, therapy rooms, and yoga facilities for comfort and rehab. Ruxton Health offers layers of care, including physical, speech, and occupational therapy, as well as tailored services for those needing memory support, with secure wings, specialized programs, and 24-hour attention, plus activities aimed to help with memory.

    The rehab program here tries to help folks recover from injury and avoid setbacks, with dedicated units for different levels of therapy and lots of equipment and therapy spaces. The medical and therapeutic care is built around individual needs, from wound care to medication help, so people get the support that fits their situation. Resident counselors are available, and the facility puts an emphasis on respect and dignity, trying to keep residents as independent and active as possible. There's a busy calendar with social events, activities, and mental-stimulation programs meant to keep life interesting.

    The center has transportation services to help residents get to appointments or outings, and people living there find it handy that the area has quick access to eight hospitals, twelve pharmacies, ten parks, and plenty of places to eat, with thirty-five restaurants and twelve cafes in the neighborhood, plus four places of worship nearby. Staff are around at all hours to help, whether it's with daily routines, meals, medication, or personal needs. The rooms and spaces are set up for comfort, safety, and recovery, and the facility's for-profit, large size allows it to offer plenty of services for a range of health and rehabilitative needs in a single spot.

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