Overall impression: Reviews for Sunridge Village Retirement are highly polarized. Many reviewers report excellent, compassionate care and strong personal connections with staff, while a substantial number report serious concerns about facility condition, management, medication handling and food quality. The strongest, most consistent positive theme is the frontline staff — caregivers, attendants and some managers are repeatedly described as warm, attentive and personalized in their interactions. Conversely, the most serious and recurrent negatives relate to physical plant issues, inconsistent cleanliness and alleged medical/management failures that could affect resident safety.
Staff and care quality: A dominant positive across many reviews is the quality of bedside care and friendliness of direct-care staff. Multiple commenters specifically praised caregivers (by name in some cases), describing them as caring, responsive and compassionate. Several reviews highlight helpful move-in assistance, weekly on-site labs/diagnostics, visiting specialists (eye doctor, podiatrist), and a monthly on-site physician — features that strengthen the clinical support available. However, there are repeated and very concerning reports of medication mishandling (overmedicating, withholding medications, delayed insulin administration), allegations that medications were not delivered as prescribed, and at least one reviewer urging a state investigation. Some families also reported delayed or disjointed medical coordination due to new management or out-of-state doctor licensing. The result is a mix: clinical resources appear robust on paper, but execution and reliability are inconsistent.
Facilities and maintenance: The physical condition of Sunridge Village is described as a major inconsistency. Several reviewers praise recent updates — remodeled lobbies, improvements to pool/spa areas, and some immaculate rooms — while many others describe an aging, hotel-like conversion with dated finishes, small rooms, removed closets, and long walks from exterior doors to dining areas. There are multiple serious cleanliness and safety complaints: mold, ceiling panels falling, flooding, bed bugs, urine smells, dangerous furniture, and bed bug reports. Some reviewers said rooms and community spaces were spotless and welcoming; others described them as filthy and unsanitary. Elevators, blinds, and other maintenance issues were also noted. This mixed picture suggests renovations and upkeep are happening unevenly across the campus.
Dining and nutrition: Dining experiences are among the most disputed topics. Some reviewers praise the food, restaurant-style service, large portions, and nutrition-focused menus with three meals per day and snacks provided. Others report cold meals, small or processed salty food, lack of culturally appropriate choices (rice noted specifically), and kitchen staff morale problems. There are allegations that dietary accommodations were not respected (for diabetics, for example), leading to concerns about malnutrition and risk. Bingo prizes and social mealtime atmosphere were mentioned as positive elements by some; disruptive resident behavior at meals was raised by others. Overall, dining quality appears variable by shift, kitchen team and possibly management changes.
Activities, amenities and lifestyle: Many reviewers appreciate a robust activity calendar: game rooms, TV rooms, cards, poker, bingo, social outings (casinos, movies, shopping), supervised pool/spa, shuttle/bus, and therapy services. Reviewers referenced a brand-new bus, lively social programming and a board filled with activities. That said, a number of reviews said activities were lacking or infrequent; some community members felt bored or idle. Amenities such as beauty/barber, on-site therapy, and riverside views were strong selling points for some families, and the secure memory care unit was repeatedly noted as a positive.
Management, communication and operations: Communication and management are recurring problem areas. Multiple reviewers described unresponsive managers, poor phone-call responsiveness, fragmented operations between departments, and instances where families were not informed about key issues or changes. New ownership and management transitions were cited as causes of service disruption in several reviews. There are also strong accusations about administrative behavior — money-driven decisions, broken promises, denied refunds for unused days, and threats of eviction for complaints. Positive outliers exist: some reviewers praised exceptional directors and tight coordination under certain managers (one reviewer named Shelby as phenomenal). This points to leadership variability: the experience seems highly dependent on which administrators are on duty and how consistently policies are enforced.
Safety, security and serious allegations: Several reviews raised serious safety and security concerns. Beyond medication errors, reviewers reported stolen belongings, allegations of staff theft, unsafe handling of oxygen and other equipment, and at least one claim about registered sex offenders on site. Falls and injuries were mentioned, and some reviewers expressed that supervision and fall prevention were inconsistent. Conversely, others praised the secured memory care unit and noted good security practices. Because safety incidents directly affect resident well-being, these mixed reports are a critical red flag and warrant verification by families and possibly by regulators.
Patterns and recommendations: The overall pattern is high variance: some families find Sunridge Village an excellent, affordable, compassionate community with good clinical support and active programming; others report a facility struggling with building maintenance, inconsistent care processes, management opacity and potentially dangerous medical and cleanliness failures. If considering this community, prospective residents and families should (1) tour multiple times at different hours and mealtimes, (2) ask specifically about medication administration protocols, staffing ratios, recent inspection results and pest/maintenance history, (3) verify the availability and frequency of on-site medical services, and (4) get contract and refund policies in writing regarding move-in, unused days, billing and eviction practices. Pay attention to which areas have been remodeled versus which remain dated, and ask to speak with current families about recent leadership changes. Given the severity of some allegations (medication mishandling, theft, infestations), families should also check state inspection reports and licensing records before making decisions.
Bottom line: Sunridge Village offers notable strengths — dedicated frontline staff, on-site clinical services, a secured memory care program and attractive amenities for some residents — but reviews reveal serious inconsistencies across facilities, care delivery and management. The experience appears to vary widely by unit, staff on duty and recent renovations. Due diligence, repeated visits, and verification of clinical and regulatory records are essential for anyone considering this community.
