Overall sentiment across the reviews is predominantly positive: a majority of summaries describe Elevated View Assisted Living as a very clean, inviting, and well-run residential facility with compassionate staff, strong family communication, and a peaceful environment. Many reviewers emphasize the home's appearance and atmosphere — immaculately kept rooms, pleasant smells, attractive furnishings, and a valued valley view — that contribute to dignity and comfort for residents. Multiple remarks praise the facility's ability to allow families to spend meaningful time together in common areas.
Care quality and staffing receive considerable praise in most accounts. Reviewers commonly describe caregivers as patient, kind, attentive, and highly trained; several call out the ownership and direct-care teams as hands-on, professional, and deeply committed. There are numerous mentions of 24/7 monitoring, detailed client attention, and advocacy on behalf of residents, which families say provides peace of mind. The facility's collaboration with Hospice and its provision of compassionate end-of-life care is repeatedly noted as a strength. Many reviews also highlight pandemic safety measures and proper Covid protocols implemented during move-ins and ongoing care.
Facility operations and management are frequently commended: responsive managers, easy-to-reach staff, smooth move-ins, and excellent customer service are recurring themes. Dining is another positive area for most reviewers — meals are described as delicious and well prepared in multiple summaries. The home is repeatedly characterized as peaceful, safe, and comforting, with an atmosphere that supports dignity and well-being.
However, a notable minority of reviews raise serious concerns that create a pattern of inconsistency. Several summaries describe a decline in service associated with management or ownership changes (specifically mentioning "Sage House"), including broken promises, poorer communication, and distrust toward the new management. Reported operational issues include staffing turnover where original caregivers were replaced by less capable staff, an inexperienced manager, and mistakes with medication administration. Extremely troubling allegations from some reviewers include residents being left in soiled incontinence supplies and one account of overall poor cleanliness that led to photographic documentation and a refund offer. There are also isolated but strong complaints about the food quality and pricing disputes.
Taken together, the reviews paint a dual picture. On the one hand, many families report exceptional, compassionate care in a beautiful, well-maintained home with responsive management, good communication, safe practices, and positive dining and end-of-life support. On the other hand, there are recurring but less numerous reports of significant service decline tied to staff turnover and management change, including medication errors, neglectful incidents, and communication breakdowns. These negative reports are serious and suggest that care quality at Elevated View Assisted Living may be subject to variability depending on staffing stability and current management practices.
For prospective families, the dominant themes suggest the facility can offer excellent care, environment, and family support when staffed and managed as described in the positive reviews. At the same time, given the documented inconsistencies, it would be prudent to verify current staffing levels and continuity, ask about medication administration protocols and oversight, request recent references or examples of how the facility handled past complaints, and, if possible, tour the home unannounced to assess cleanliness and meal quality. The mixed pattern is important: many residents and families are very satisfied and willing to recommend the home, but a few serious negative experiences indicate the need for careful, current verification before committing.
