Pricing ranges from
    $4,539 – 5,900/month

    Bethesda Gardens

    13825 North Cave Creek Road, Phoenix, AZ, 85022
    4.2 · 24 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Excellent staff expect communication hiccups

    I moved my mom here and I'm grateful for the caring, helpful staff, bright clean facility, lovely grounds, proactive maintenance and on-site medical support - activities and dining really improved her mood. That said, management is unstable and often unresponsive (unattended front desk, directors rarely in office), staffing is inconsistent, and meal service can be unreliable (long waits, surprise box lunches, no choices). Rooms can be small or not very homey and the older memory wing is dated; navigation is awkward on the multi-floor layout. Overall: excellent frontline people and amenities, but expect communication problems and operational hiccups.

    Pricing

    $4,539+/moSemi-privateAssisted Living
    $5,446+/mo1 BedroomAssisted Living
    $5,900+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.21 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.2
    • Meals

      3.9
    • Amenities

      3.7
    • Value

      3.0

    Pros

    • Clean and well-maintained facility
    • Restaurant-style dining with formal service
    • Attentive and friendly staff
    • Personalized care and medication delivery to room
    • Nurses and doctors on site
    • Good variety of activities and events
    • Apartment-style rooms with kitchenettes
    • Meal customization and multiple options
    • Tea delivery and door-to-door pill administration
    • Comfortable and secure environment
    • Proactive maintenance and prompt repairs
    • On-time dialysis transportation
    • Beautiful grounds and garden
    • Quiet, spacious hallways and comfortable common areas
    • Strong socialization opportunities including church services
    • Non-profit and faith-based organization
    • Newer property with good air quality
    • Low staff turnover reported by some reviewers
    • Beauty shop and daily activities seven days a week
    • Outdoor access and freedom for residents
    • Welcoming tours and on-site paperwork assistance
    • Convenient location close to health facilities and home
    • In-apartment amenities such as big-screen TVs and computer access
    • Helpful and supportive resident community
    • Perceived good value for money by several reviewers

    Cons

    • Confusing multi-floor, hill-like layout with potential elevator dead-ends
    • Inconsistent or conflicting information from staff and activities
    • Small or tiny rooms and some apartments not homey
    • Occasional hotel-like or unpleasant room odors
    • Understaffing and long meal waits reported by some
    • Food described as average or institutional by some reviewers
    • Deposit forfeiture issue with $2,500 charge
    • Poor communication and unresponsive management reported
    • Front desk sometimes unattended and directors not readily available
    • Difficulty reaching staff after hours
    • Management instability and staff turnover reported by some
    • Memory care wing noted as older and less maintained
    • Occasional boxed lunches and lack of meal choice for residents
    • Rates pamphlet and contract details not clearly reviewed with families
    • Some residents or family members reported loneliness

    Summary review

    Overall sentiment across the reviews for Bethesda Gardens is predominantly positive, with frequent praise for cleanliness, an attractive campus, attentive caregiving, and a broad spectrum of resident services. Many reviewers emphasize that the facility is well kept, has pleasant grounds and an attractive interior with spacious hallways and comfortable common areas. Multiple comments mention that the property feels newer and benefits from good air quality due to its setting near a preserve. The site is described as non-profit and faith-based by several reviewers, which some families view as an important positive attribute.

    Care quality and staffing are recurring strengths in the reviews, although perspectives vary. Numerous families report attentive, caring staff who provide personalized care: nurses and doctors are on site, medication is delivered to rooms, pills are administered to doors, and dialysis transportation is reliable and on-time. Several reviewers credit the facility with improving their loved ones clinical status through better nutrition, stimulation from activities, and consistent caregiving. Staff are often described as friendly, helpful, and proactive — with accounts of quick maintenance fixes and staff members who go out of their way to help residents get to meals and activities. Named staff members received praise in some reviews, and a few reviewers specifically noted low staff turnover and a stable, welcoming team.

    However, there are mixed signals about staffing and management. While many reviews highlight caring and attentive employees, others raise concerns about understaffing, long meal waits, and episodes of management instability or staff turnover. Communication issues recur as a notable theme: families reported inconsistent or conflicting information between the activities department and the front desk, front desk coverage problems with unattended desks, difficulty reaching staff after hours, and directors not being in the office. These communication lapses underpin several negative experiences and appear to be one of the primary drivers of frustration when things go wrong.

    Dining and food receive both strong praise and criticism. On the positive side, reviewers describe restaurant-style dining with linens and formal service, meal customization, three meals a day, and occasions where staff ensured residents attended the dining room. Several families reported that improved nutrition and dining routines led to clear benefits for their loved ones. Conversely, some reviewers called the food average or institutional, and there are specific accounts of boxed lunches being delivered without explanation and lack of meal choices on certain occasions. Meal timing and waits were also mentioned by some as an issue.

    Activities and community life are frequently cited as strengths. The facility runs a robust calendar with daily activities seven days a week, bingo, chair exercises, movies with popcorn in common areas, beauty shop services, trips outside the center, and church services. Many reviewers observed a social atmosphere with residents engaging with each other and staff, which some families say materially improved mood and condition for their relatives. At the same time, a few reviewers described the overall atmosphere as lonely for certain residents, and the memory care wing was described by some as older and not as nicely maintained as the assisted living areas.

    Facilities and apartment layout produce mixed feedback. Positives include apartment-style rooms with kitchenettes, big-screen TVs, computer access in shared spaces, comfortable recliners, and well-equipped communal areas. Maintenance response is often described as prompt and effective. On the negative side, many reviewers pointed out that apartments can be small, not particularly homey, and that occasional odors or a hotel-like smell are present. A recurring operational concern is the building layout: the multi-floor, hill-like design with varying floor sizes and elevator placement has created confusion for some residents and visitors, with reports of dead-ends or taking the wrong elevator leading to navigation issues.

    Cost, contracts, and administrative transparency are other notable areas of concern. Multiple reviews mention poor communication around rates and contract specifics: a rates pamphlet reportedly did not include a clear review of what was covered, and one reviewer cited a $2,500 deposit forfeiture as a painful surprise. Several families said managerial communication about policies and financial details was lacking and that they received conflicting or insufficient information during move-in and subsequently.

    In summary, Bethesda Gardens presents as a generally high-quality assisted living community with many strengths: clean and attractive facilities, a strong activities program, attentive caregiving with clinical support on site, reliable transportation for procedures like dialysis, and a helpful maintenance team. These factors contribute to many families recommending the community. That said, prospective residents and families should weigh the mixed reports about room sizes and home-like feel, the potential for understaffing or meal delays at times, navigation challenges within the facility, and important administrative issues such as deposit policies and communication clarity. Families strongly benefit from asking specific, written questions about staffing levels, how after-hours communication is handled, the condition of the memory care wing if relevant, exact dining procedures and meal choice policies, and all contract and deposit terms before committing. Doing so will help reconcile the consistent strengths reviewers report with the operational concerns that some families experienced.

    Location

    Map showing location of Bethesda Gardens

    About Bethesda Gardens

    Bethesda Gardens belongs to Bethesda Senior Living Communities, a non-profit faith-based group with several locations like Bethesda Gardens Loveland, Bethesda Gardens Monument, Bethesda Gardens Thornton, and others such as The Gardens at Collinwood, Cambridge Court, Hickory Villa, and Autumn View Gardens Ellisville, each with its own name but the same core values. The community offers options including independent living, assisted living, and memory care for adults, so folks can pick what fits best as their needs change, whether that means joining a vibrant independent living garden home in Springfield or moving to memory care for support with Alzheimer's or other dementia. You'll find a warm atmosphere with private studio and one-bedroom apartments that have emergency call systems, their own heating and cooling, and a pet-friendly policy so people can keep their animals with them if they want. Bethesda Gardens tries to keep life easy by handling household chores like maintenance, laundry, and housekeeping, and staff are on hand all day and night to help with daily routines, medication, and health care.

    They've got amenities like a library, art room, game room, theater, fitness space, lounges, and gathering places, plus walking paths and landscaped gardens for those who enjoy being outdoors. Every location has a beauty shop and common areas for socializing, while activity calendars fill up with things like fitness classes, devotional services, social clubs, outings, events, and opportunities for service or community engagement. The Gardens have a faith-based approach that tries to treat every resident as an individual and support spiritual needs as well as physical and emotional ones. The memory care communities focus on reducing confusion and stopping wandering, with secure areas and the BLOOM by Bethesda program for cognitive support. Residents with higher medical needs can get skilled care in licensed homes, and there's respite care if families just need a short break. There are also services for hospice care and continuing care available, plus some residential care options for children as part of their broader offerings, though most programs serve seniors.

    Staff at the reception desks and sales departments are usually available to help answer questions and guide families through choices. Activity and wellness programs aim to keep people healthy and connected, while the mix of spacious apartments and gathering spaces allow for both privacy and socializing. Some parts, like certain memory care wings, aren't as new or modern as others, but the community tries to create a cozy, home-like setting. With their philosophy of selfless service, Bethesda Gardens tries to enrich life through daily support, spiritual care, and programs designed to meet a wide range of needs as simply and comfortably as possible.

    About Bethesda Senior Living Communities

    Bethesda Gardens is managed by Bethesda Senior Living Communities.

    Founded in 1959 by Rev. Charles Turner, Bethesda Senior Living Communities is a faith-based, not-for-profit organization headquartered in Colorado Springs. Operating 25 communities across 22 campuses in five states, they provide independent living, assisted living, and memory care services.

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