Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.36·(166)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.4
Meals
3.8
Amenities
4.3
Value
2.9
Pros
Compassionate, attentive caregivers and nursing staff
Cottage-style, home-like setting with care grouped by resident needs
Secure outdoor paths, gardens, porches, and courtyard spaces
Individualized support and accommodations for residents’ routines and preferences
Helpful move-in support and assistance navigating care transitions
Private rooms and apartments, with options to personalize spaces and keep pets
Varied activities, crafts, music, outings, and family events
Clean, attractive grounds and well-maintained living spaces
Generally positive dining experiences and accommodation of special diets
Options for care to change as residents’ needs progress
Cons
Uneven staffing levels and caregiver training
Delayed or inconsistent family communication and administrative follow-through
Variable clinical oversight, incident escalation, and care-plan coordination
Concerns about medication-management consistency
Inconsistent meal quality and dining-service experience
Variable activity availability and opportunities for physical engagement
Limited pricing transparency and billing responsiveness
Environmental-safety and perimeter-control concerns
A secure layout that some visitors find restrictive or institutional
Summary of reviews
The reviews present a mixed but predominantly positive picture of Paradise Valley Senior Living, also referred to as Pacifica in many accounts. Families frequently praise the caregivers and nurses as kind, attentive, and respectful, and describe residents as settling in, becoming more socially engaged, or doing well in the community. The cottage model is a recurring strength, particularly for memory care: residents may be grouped by functional needs, with individualized routines and secure outdoor areas intended to support movement and independence. Some families also value the availability of different care settings as needs change. However, critical accounts raise substantial concerns about the consistency of clinical oversight, staffing, caregiver preparation, medication processes, and response to safety or health events. These serious claims vary in detail and should be discussed directly with the facility when evaluating care needs.
Staff and management experiences are notably uneven. Many families describe welcoming move-in support, accessible leaders, and helpful updates, while others report delayed responses to calls and emails, unclear administrative ownership, leadership changes, and difficulty resolving concerns. Communication and follow-through are among the most consistent areas for prospective families to examine. Accounts also differ on staffing adequacy: some describe responsive teams, while others cite limited staffing and training concerns. A few critical accounts describe significant changes in residents’ function and difficulty getting timely explanations or coordinated next steps.
Dining feedback is generally favorable, with families praising the food, cottage dining, and attention to dietary needs. Other accounts describe inconsistent meal quality or service, and one tour visitor found the menu less appealing because of its emphasis on vegetables. Activity offerings are often described as broad, including crafts, music, games, outings, and family events; some families, however, wanted more activities or greater physical variety. Availability may differ across units and over time.
The physical setting is frequently praised for its gardens, porches, landscaped paths, clean rooms, and home-like scale. Private rooms and apartments, space personalization, and pet-friendly options are also valued. The secure outdoor design is a key attraction for families seeking movement within a protected area, though some visitors found the locked gates or layout restrictive or institutional; a few accounts also raised perimeter or environmental-safety concerns. Cost is a recurring consideration: some families consider the value worthwhile, while others describe high fees, unclear pricing or increases, and difficulty resolving billing matters. Overall, the reviews suggest that the community’s setting and personal warmth are significant strengths, while staffing consistency, communication, clinical follow-through, safety practices, and financial clarity warrant careful, current verification.
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Location
Paradise Valley Senior Living is located at 16621 N 38th St, Phoenix, AZ, 85032.
About Paradise Valley Senior Living
Paradise Valley Senior Living sits on a sunny Phoenix, Arizona campus, offering options for adults 55 and older who want independent living, assisted living, memory care, or short-term respite stays, and the community is built to feel home-like and comfortable, with private rooms and several layouts, like studios, one- and two-bedroom apartments, and companion suites, so residents can pick what fits best, and it's all on a secure property with features like wheelchair-friendly showers, emergency call systems, and alarmed bracelets for those who wander. The place is pet-friendly, letting residents have cats and dogs, and there's a garden courtyard, patios, and indoor and outdoor common areas for relaxing or visiting with neighbors, and meals are prepared by an executive chef offering special diets, including vegan, low sodium, and low sugar, served in a dining room with restaurant-style service, and snacks are available too.
There's a full calendar of activities each day, led by a full-time activity director, and residents can try art classes, brain fitness sessions, trivia, cooking clubs, pet programs, karaoke, game nights, movie showings, fitness programs like yoga and stretching, offsite trips around Phoenix, and even gardening groups, and the facility hosts musical groups, Wii bowling, story times, lectures, Tai Chi, and chair yoga, so there's always something for everyone with a focus on keeping active and social. Staff supervise, prompt, and help with bathing, grooming, dressing, and other daily needs, making sure each person's care is tailored with plans created alongside families and power of attorney as needed, and nurses are on-site around the clock along with medication care managers, ready to help with medication, injections, diabetic monitoring, wound care, or personal hygiene, and a doctor's always on call, with licensed nurses there every day.
Memory care at Paradise Valley sits in a separate building with secured doors and specialized programs for people living with Alzheimer's or dementia, with dedicated staff who know how to support behavioral issues, wandering, or even difficult conduct, and the community admits residents who have big challenges, from elopement risk to those who need full help getting up, using lifts or transfers as required-no need to worry about whether someone can get more help if their needs change, since the community provides light, medium, and even heavy care levels, up to total care. There's also support for folks needing non-ambulatory care, hospice, or short-term respite relief, plus transportation to doctor appointments, shopping, or outings, with onsite parking for visitors or residents who still drive, though some transportation services might cost extra.
All-inclusive pricing covers things like meals, laundry, housekeeping, Wi-Fi, cable TV, personal phone service, and all personal hygiene supplies, and the staff keep things running with a friendly, helpful attitude, making sure everyone feels included and less lonely, using simple comforts and routines to cut down on confusion, and giving families peace of mind knowing there's always supervision and medical help available. The community allows only female residents, which helps keep things calmer and more predictable for some, and everyone shares a warm environment with plenty of chances to make friends, join enrichment or devotional programs, use the beauty/barber shop, get salon services, or just watch a movie or play cards in one of the lounges.
Paradise Valley Senior Living has received recognition from Assisted Living Magazine, which shows people acknowledge their steady service, but the main thing's that people here can find a safe and caring place to call home where they still have choices, can keep their pets if they want, and can get help if their health shifts, all with a sense of respect and comfort.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
Paradise Valley Senior Living offers competitive pricing, with rates starting at a cost of $4,600 per month.
Paradise Valley Senior Living offers assisted living, memory care, and board and care.
There are 70 photos of Paradise Valley Senior Living on Mirador.
The full address for this community is 16621 N 38th St, Phoenix, AZ 85032.
No, Paradise Valley Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Determined that there was no designated manager with the required certificate and no manager certificate posted on site. Evidence showed no manager since May 15, 2026.
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
08 Sept 2026Complaint
08 Sept 2026Complaint
Identified multiple deficiencies related to management oversight and resident-safety systems, including lack of a designated manager, nonfunctional call bells, and incomplete incident documentation.
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
R9-10-819.D.2.a-fR9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
R9-10-820.A.13.a-cR9-10-820.A.13.a-c. Environmental Standards A. A manager shall ensure that: 13. Equipment used at the assisted living facility is: a. Maintained in working order; b. Tested and calibrated according to the manufacturer’s recommendations or, if there are no manufacturer’s recommendations, as specified
01 Sept 2026Complaint
01 Sept 2026Complaint
Identified multiple deficiencies related to management certification, employee background checks, resident egress monitoring, and storage of toxic materials.
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411 and
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; 2. There is a means of ex
R9-10-820.A.11R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
06 Aug 2026Complaint
06 Aug 2026Complaint
Found multiple deficiencies related to staff training, TB infection control, management certification, verification of caregiver skills, resident service plans, malfunctioning call bells, memory care certification, and incident documentation.
A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train
R9-10-113.A.2.a-fR9-10-113.A.2.a-f. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and i
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
R9-10-806.A.4.a-bR9-10-806.A.4.a-b. Personnel A. A manager shall ensure that: A caregiver’s or assistant caregiver’s skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and proce
R9-10-808.A.5.a-dR9-10-808.A.5.a-d. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representativ
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
R9-10-816.BR9-10-816.B. Memory Care Services B. A manager shall ensure that staff obtain a certificate of completion, as specified in R9-10-126, including the minimum eight hours of initial memory care services training within the first 30 days of hire or provide a copy of a certificate of completion, as speci
R9-10-819.D.2.a-fR9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
25 Jun 2026Complaint
25 Jun 2026Complaint
Found that the governing authority failed to designate in writing a manager with the required certification.
R9-10-803.A.3.b.i-iiR9-10-803.A.3.b.i-ii. Administration A. A governing authority shall: 3. Designate, in writing, a manager who: b. Except for the manager of an adult foster care home, has either a: i. Certificate as an assisted living facility manager issued under A.R.S. § 36-446.04(C), or ii. A temporary certificate
01 May 2026Complaint
01 May 2026Complaint
Identified deficiencies in verifying an employee's APS registry status, in documenting caregiver training certification, and in confirming freedom from infectious TB.
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411 and
R9-10-806.A.1.a-bR9-10-806.A.1.a-b. Personnel A. A manager shall ensure that: 1. A caregiver: a. Is 18 years of age or older; and b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted L
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
21 Apr 2026Complaint
21 Apr 2026Complaint
Identified multiple deficiencies: gaps in TB documentation for staff, a nonworking call bell system, failure to promptly notify emergency contacts after a medical incident, and unsafe premises.
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
R9-10-819.D.1R9-10-819.D.1. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident’s emergency contact and primary care p
R9-10-820.A.1.bR9-10-820.A.1.b. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
10 Mar 2026Complaint
10 Mar 2026Complaint
Found that a resident eloped, leaving welfare at risk, and written notification to the Department was not provided within 24 hours of discovery.
R9-10-803.A.10R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
R9-10-803.K.3R9-10-803.K.3. Administration K. A manager shall provide written notification to the Department of a resident’s: Elopement, within 24 hours of the elopement being discovered.
23 Feb 2026Initial
23 Feb 2026Initial
Found no deficiencies.
24 Dec 2025Complaint
24 Dec 2025Complaint
Found no deficiencies during the investigation of listed complaints.
16 Jun 2025Complaint
16 Jun 2025Complaint
Identified deficiencies in medication administration and equipment maintenance, including noncompliant gabapentin dosing for two residents and missing documentation for a pain-relief product, along with cooling equipment issues in cottage seven.
R9-10-816.B.3.bR9-10-816.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-819.A.13.a-cR9-10-819.A.13.a-c. Environmental Standards A. A manager shall ensure that: 13. Equipment used at the assisted living facility is: a. Maintained in working order; b. Tested and calibrated according to the manufacturer's recommendations or, if there are no manufacturer's recommendations, as specified
03 Jun 2025Complaint
03 Jun 2025Complaint
Found no deficiencies during the on-site investigation of the complaint.
30 Apr 2025Complaint
30 Apr 2025Complaint
Identified widespread deficiencies across infection control, medication management, staff health documentation, policy maintenance, safety postings, emergency preparedness, and pest control.
R9-10-113.A.2.a-fR9-10-113.A.2.a-f. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and i
R9-10-120.F.4.a-cR9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-803.C.3R9-10-803.C.3. Administration C. A manager shall ensure that policies and procedures are: 3. Reviewed at least once every three years and updated as needed.
R9-10-803.D.1-4R9-10-803.D.1-4. Administration D. A manager shall ensure that the following are conspicuously posted: 1. A list of resident rights; 2. The assisted living facility ' s license; 3. Current phone numbers of: a. The unit in the Department responsible for licensing and monitoring the assisted living fa
R9-10-806.A.10R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administratio
R9-10-816.B.3.a-cR9-10-816.B.3.a-c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under direction of a medical practitioner, b. Is administered in compliance with a
R9-10-816.F.1R9-10-816.F.1. Medication Services F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
R9-10-818.A.5.aR9-10-818.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-818.E.5R9-10-818.E.5. Emergency and Safety Standards E. A manager of an assisted living center shall ensure that: 5. Documentation of a current fire inspection is maintained.
R9-10-819.A.11R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
R9-10-819.A.2R9-10-819.A.2. Environmental Standards A. A manager shall ensure that: 2. A pest control program that complies with A.A.C. R3-8-20l(C)(4) is implemented and documented;
05 Mar 2025Complaint
05 Mar 2025Complaint
Found deficiencies related to outdated service plans, lack of daily documentation of services, and a deactivated exit alarm with inadequate monitoring.
R9-10-808.A.4.b.iiiR9-10-808.A.4.b.iii. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three mont
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
20 Dec 2024Complaint
20 Dec 2024Complaint
Found deficiencies: training for fall prevention and fall recovery was not current or documented, and there was no documented action to prevent a future incident after a medical event.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-818.D.2.fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the futur
17 Dec 2024Change of Service
17 Dec 2024Change of Service
Verified no deficiencies were found during the off-site modification for a name change completed on December 18, 2024.
27 Sept 2024Complaint
27 Sept 2024Complaint
Found no deficiencies after an on-site investigation into two complaints conducted on 2024-09-27.
12 Sept 2024Complaint
12 Sept 2024Complaint
Found no deficiencies.
09 Sept 2024Complaint
09 Sept 2024Complaint
Identified a deficiency for failing to document witnesses and preventive actions after a reasonable basis to believe abuse occurred.
R9-10-803.J.5.a-dJ. If a manager has a reasonable basis, according to A.R.S. § 46-454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 5. Initiate an inve
23 Aug 2024Complaint
23 Aug 2024Complaint
Identified failure to report suspected abuse promptly when there was a reasonable basis to believe it occurred.
R9-10-803.J.2J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 2. Report the susp
02 Jul 2024Complaint
02 Jul 2024Complaint
Found no deficiencies cited after investigating three complaints.
08 May 2024Complaint
08 May 2024Complaint
Identified multiple deficiencies across staffing credentials, supervision, care planning, TB testing, drills, fire safety, and storage of hazardous materials.
R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-806.A.2.bA. A manager shall ensure that: 2. An assistant caregiver: b. Interacts with residents under the supervision of a manager or caregiver;
R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-808.A.1A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 1. Is completed no later than 14 calendar days after the resident's date of acceptance;
R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
R9-10-818.A.4A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
R9-10-818.A.5.aA. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-818.E.3E. A manager of an assisted living center shall ensure that: 3. A fire inspection is conducted by a local fire department or the State Fire Marshal before licensing and according to the time-frame established by the local fire department or the State Fire Marshal;
R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
18 Dec 2023Complaint
18 Dec 2023Complaint
Identified multiple deficiencies related to resident safety, service planning, activity and meal postings, waste and chemical safety, and medication administration.
R9-10-803.C.1.mC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific whereabouts of a resident, based on the level of ass
R9-10-808.A.1A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 1. Is completed no later than 14 calendar days after the resident's date of acceptance;
R9-10-808.A.3.cA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-adm
R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
R9-10-808.E.2.a-dE. A manager shall ensure that: 2. A calendar of planned activities is: a. Prepared at least one week in advance of the date the activity is provided, b. Posted in a location that is easily seen by residents, c. Updated as necessary to reflect substitutions in the activities provided, and d. Maintai
R9-10-815.C.4C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 4. Strategies to ensure a resident's personal safety;
R9-10-815.F.1F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
R9-10-817.A.1.cA. A manager shall ensure that: 1. A food menu: c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served,
R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
R9-10-120.F.4.a-cR9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be p
10 Oct 2023Complaint
10 Oct 2023Complaint
Found deficiencies in training and care documentation, including missing fall prevention training for some staff, unverified caregiver skills, unmet dietary needs, and incomplete incident follow-up and emergency notifications.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and
R9-10-817.A.6A. A manager shall ensure that: 6. A resident is provided a diet that meets the resident's nutritional needs as specified in the resident's service plan;
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
R9-10-818.D.2.fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the futur
03 Jul 2023Complaint
03 Jul 2023Complaint
Identified multiple deficiencies related to CPR training policies, staff orientation, service plan updates, medication orders, documentation of care, and resident safety procedures.
R9-10-803.C.1.e.i-ivC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: e. Except as provided in subsection (M), cover cardiopulmonary resuscitation training for applicable employees and volunteers, including: i. Th
R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-806.C.1.c.iiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: iii. The individual's completed orientation and in-service education required by policies and procedures;
R9-10-808.A.4.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident's physic
R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-810.B.2.iB. A manager shall ensure that: 2. A resident is not subjected to: i. Restraint;
R9-10-811.C.12C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
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