Mountain View Manor

    1045 Sandretto Dr, Prescott, AZ, 86305
    3.2 · 58 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but unsafe facility

    I had a mixed, ultimately troubling experience. Many nurses, CNAs, therapists and kitchen/housekeeping staff were compassionate and helped my loved one recover, but persistent problems - a dank smell of urine/feces, dirty showers, soiled clothes, stolen/missing belongings (blanket), poor diabetic/cold meals, ignored call lights, long waits, diaper neglect, falls/injuries and general understaffing - left us unsafe. Communication was bad (no follow-up, room cleared early, no apologies), issues escalated to police/APS, and administration was uneven. If safety, theft and staffing aren't fixed I can't recommend it, though the rehab team and several individuals deserve praise.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.16 · 58 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.4
    • Meals

      2.8
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of Mountain View Manor

    About Mountain View Manor

    Mountain View Manor sits at 1045 Sandretto Dr in Prescott, Arizona, right in the Sandretto Hills, with clear views of Thumb Butte and Granite Mountain, and folks who live here can rest a bit in the entryway lined with benches and green plants before heading inside, where there's a freshly painted 400 hall and plans to fix up the floors soon throughout the rest of the building. This place has 116 skilled nursing beds and is a licensed skilled nursing facility, which means the staff can help with skilled nursing care, memory care for folks with Alzheimer's or other forms of dementia, rehab for people who need physical, occupational, or speech therapy, and palliative services for those in need of comfort care at the end of life, with help from local Hospice agencies as well. Staff here are known for being friendly, joyful, and kind, and they work to treat folks with both respect and compassion, and you'll see different activity rooms, beautifully landscaped outdoor spaces, and wellness programs to help people stay engaged mentally and physically. Meals here come from chefs and meal planners who make sure dishes use good ingredients, taste nice, and give folks balanced nutrition. The building design helps lessen confusion and keep memory care residents safer from wandering. Mountain View Manor offers long-term stays, short-term rehabilitation after illness or injury, and respite for family caregivers who need a hand for a while, and the staff can offer personalized services based on what residents need most each day. They accept Medicare, Medicaid, and most insurance plans, and are open 24 hours a day, keeping both home health care and nursing home care available. While this place doesn't offer assisted living beds, active seniors who just need help with daily tasks can still find support alongside the more advanced medical care. Mountain View Manor keeps its environment supportive and calm, with awards for helpfulness, good activities, and quality care, though it's a for-profit place, and recent renovations aim to make living here more comfortable. People have given Mountain View Manor a rating of 2.7 from 19 reviews, so experiences do seem to differ. The facility runs with resources and guidance on long-term care, family caregiving, and even Long-term Care Insurance. Mountain View Manor also works with Nursa for shift management of staff, and you'll need a Facebook login for access to their social media updates.

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