Pricing ranges from
    $3,917 – 4,700/month

    Susan Care Home

    15842 W Mercer Ln, Surprise, AZ 85379
    • Assisted Living

    Compassionate staff made her comfortable

    I placed my mother here for her final days and the compassionate, attentive staff - with an owner who treats residents like family - made her comfortable and never left her alone. The bright, spotless home has chef-prepared family-style meals, personalized care (monthly doctor visits and med delivery), activities, a secure convenient location and good value; I recommend it.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    5.00·(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Pros

    • Friendly, caring and compassionate staff
    • Owner treats residents like family
    • Personalized, attentive physical, emotional and spiritual care
    • Residents are never left alone; caregivers spend time sitting with them
    • Professional grooming and personal touches (e.g., nails painted)
    • Monthly doctor visits with medication delivery
    • Plenty of food and excellent meals prepared by a professional chef
    • Family-style dining and personalized meal service
    • Nutrition paperwork and tailored diet menus
    • Active social calendar (sing-alongs, movie nights, outings)
    • Clean, spotless and bright cheerful home
    • Secure house with ample space and well-organized layout
    • Laundry service twice weekly
    • Convenient location near family
    • Good value and highly recommended by reviewers

    Summary of reviews

    The reviews of Susan Care Home present a consistently positive portrait focused on highly attentive, family-oriented caregiving, strong food and nutrition services, a clean and secure physical environment, and meaningful activities. The dominant theme across the summaries is staff quality: reviewers repeatedly call staff friendly, caring, compassionate and exceptional. The owner and caretakers are described as treating residents like family, attentive to physical, emotional and spiritual needs, and providing constant companionship (reviewers emphasize residents are "never left alone" and that caretakers will sit with residents). Small personal touches — for example having nails painted and ensuring residents are accompanied and comforted — reinforce the perception of individualized, respectful care.

    Medical and routine care aspects are also highlighted. Reviews note monthly doctor visits with medication delivery, indicating medical oversight and medication management are built into the program. Personalized care is emphasized repeatedly, from meal accommodations to emotional and spiritual support, and reviewers specifically credit staff with making final days comfortable and dignified. The language used — "outstanding care," "loving care," and expressions of gratitude toward staff — indicates a high level of trust and satisfaction with how resident needs are anticipated and addressed.

    Facility- and operations-related themes are uniformly positive. The home is described as clean, spotless, bright and cheerful, with ample space and a secure atmosphere. Reviewers remark on organization and operational details such as laundry twice weekly, which contributes to the sense of a well-run household. Location is noted as convenient for family visits, strengthening the social support circle for residents. Reviewers also comment on value, calling the service good value and highly recommending the facility.

    Dining and nutrition receive prominent praise: many reviewers call the food excellent, plentiful, and professionally prepared by a chef. Family-style dining and personalized meal service are highlighted, along with nutrition paperwork and diet menus, suggesting both quality and formal attention to dietary needs. Activities — sing-alongs, movie nights and outings — are mentioned as regular, social opportunities that complement the home-like atmosphere and support residents’ emotional well-being.

    Notable patterns and absence of negative comments: across the provided summaries there are no consistent or specific complaints recorded. The comments are uniformly complimentary about staff responsiveness, the quality of meals, cleanliness, medical oversight, and the overall atmosphere. If a reader is looking for potential concerns, none are explicitly mentioned in these reviews; the only caveat is that the summaries reflect reviewers’ positive impressions and do not include independent measures of clinical outcomes, staffing ratios, or regulatory citations. Based solely on these reviews, Susan Care Home appears to deliver personalized, family-style care with strong attention to comfort, nutrition, cleanliness and social engagement.

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    Location

    Map showing location of Susan Care Home

    Susan Care Home is located at 15842 W Mercer Ln, Surprise, AZ, 85379.

    About Susan Care Home

    Susan Care Home sits in a quiet neighborhood in Surprise, Arizona, across from an open field, and provides care for seniors in a homelike setting, where most houses have ten or fewer beds and the staff tends to treat everyone with respect and dignity, almost like family, making sure to get to know each person before move-in. The staff usually includes three or four helpers at a time, so there's always someone around to assist with daily needs such as bathing, dressing, medication, moving around, and other activities, whether that means help for walking or a full mechanical lift for those who need it. You'll find private and shared rooms, many with their own bathrooms and some with kitchenettes, as well as Wi-Fi, cable TV, and telephones if residents want them, so everyone can feel at home, and they'll handle the housekeeping and laundry-laundry gets done at least twice a week, with housekeeping to match, keeping everything spotless and well-organized.

    Meals get prepared by a retired professional chef and served family-style in the dining room, with healthy menus and options for kosher, vegetarian, allergy-sensitive, diabetes, and other needs, so everyone's cared for at each meal, with snacks and all-day dining, and residents who want to join in can help out or socialize around the table, because there's always an effort to keep mealtime friendly. The community allows pets, so residents can have their beloved animals in the room, and there's a secure, fenced properties with locked gates, as well as a garden and walking paths for fresh air and safe, easy strolling or wheelchairs, while outdoor and indoor spaces encourage relaxation and friendly visits.

    The facility has assisted and independent living, offers board and care home services, and provides full memory care with special training for staff working with Alzheimer's and dementia. Safety remains a top priority, with a sprinkler system, emergency alerts, and a secure environment that stops people from leaving unless they know how, so families often feel more at ease. Each person's care gets planned to meet their needs, whether that's long-term, short-term, hospice, respite after surgery, or special attention for wounds, IVs, diabetes, or other issues, and the staff can offer help with all therapies-physical, occupational, or speech-and will coordinate with outside providers, including doctors and home health visits from nurses, podiatrists, and dentists. There's a doctor who visits about once a month to check in and talk with families, and licensed nurses on staff who keep watch day and night, and all medications are managed and delivered directly to each resident.

    Residents can join sing-alongs, movie nights, card games, outings into the community, arts and crafts, well-being programs, scheduled devotional services onsite or offsite for those who want, and regular educational or activity sessions so that everyone has something to do if they like. Susan Care Home offers a homelike, bright place that feels cheerful, with a strong focus on one-on-one attention and companionship, and the staff helps with everyday living, focusing on relationships and individual needs. There's guest and resident parking, accessible showers, a game room, salon and barber services, regular transportation, and the place stays pet-friendly, non-smoking indoors, and dedicated to building trust. Shared and private rooms come included in the offered monthly rates starting at $2,500, with 50% off for a limited time when moving in, and you won't need to bring furniture since the community supplies everything besides personal belongings. Susan Care Home accepts United Healthcare, Arizona ALTCS, and other insurances, and stands out by keeping a calm, supportive, and secure home for seniors who want a quieter, personal experience.

    People often ask...

    Susan Care Home offers competitive pricing, with rates starting at a cost of $3,917 per month.

    Susan Care Home offers assisted living and board and care.

    The full address for this community is 15842 W Mercer Ln, Surprise, AZ 85379.

    No, Susan Care Home does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000WoG0aAAF
    StatusActive
    Facility typeAssisted Living Home
    License classActive
    Capacity9 residents
    LicenseeSUSAN CARE HOME LLC
    EffectiveApril 16th, 2009
    ExpiresMarch 31st, 2027
    View the official license record

    Inspection Reports

    2

    Reports

    4

    Citations

    0

    Complaints

    3

    Years

    23 Mar 2026Inspection
    Identified missing caregiver initials in the medication administration record for one resident on March 23, 2026, at the 8:00 am dose. The manager failed to ensure documentation showed the name and signature of the person administering or assisting with the self-administration of medication.
    • R9-10-811.C.13.cR9-10-811.C.13.c. Medical Records C. A manager shall ensure that a resident’s medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: c. The name and signature of the i
    11 Sept 2023Inspection
    Found deficiencies related to background checks and documentation of services for residents. Specifically, there was missing documentation of good-faith references for a new employee, missing documentation of resident repositioning, and missing resident weight documentation or physician approval in service plans.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
    • R9-10-815.C.6.a-bC. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 6. Documentation: a. Of the resident's weight, or b. From a medical practitioner stating that weighing the resident is contraindicated; and

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Susan Care Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact Susan Care Home directly. There is no cost for this service. We are compensated by the community you select.

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