The reviews for Twin Rivers Health & Rehabilitation present a strongly mixed picture, with several reviewers praising the physical environment and portions of the staff while other reviews raise serious safety, care, and management concerns. Positive comments emphasize the facility’s cleanliness, pleasant smell, attractive appearance, and warm first impressions. Multiple reviewers describe residents as happy and staff as genuine, welcoming, patient, and attentive; visitors reported being greeted and made to feel welcome, and some reviewers were pleasantly surprised by the facility. Service animals being welcomed and the general aesthetic appeal of the building and grounds are recurring positive notes.
At the same time, there are multiple, very serious allegations that cannot be ignored. Several reviews allege unsafe staff behavior including harassment, stalking, sexual abuse, and violent behavior — with at least one mention of a restraining order related to staff conduct. Other reviews describe staff acting threateningly when medical interventions were attempted. These are severe claims that go directly to resident safety and wellbeing. In addition to interpersonal safety concerns, there are repeated statements that some employees are untrustworthy and that reviews have been deleted, which some readers interpret as attempts to suppress negative feedback or limit transparency.
Dining and food safety are another area of acute concern. One review alleges raw chicken was left thawing in a sink for more than 24 hours, and other comments indicate managers and staff were unconcerned about such violations. These claims are coupled with mentions of potential OSHA violations and a risk of mass food poisoning. Several reviewers also reported a lack of dietary alternatives for residents with restricted diets, which is an important operational shortcoming for a healthcare and rehabilitation setting where individualized diets are often medically necessary.
Care quality and rehabilitation receive mixed comments. While some reviewers feel residents are happy and staff provide genuine care, others report direct concerns about the quality of rehabilitation and day-to-day clinical care. Threatening behavior during medical interventions and allegations of abuse or neglect create a large gap between positive impressions of some staff interactions and reports of compromised clinical safety. This inconsistency suggests variability by shift, unit, or individual staff members, or that different reviewers had very different experiences.
Management and transparency emerge as recurring themes tied to both praise and criticism. On the positive side, the facility’s cleanliness and aesthetic are likely the result of operational attention to housekeeping and maintenance. On the negative side, reviewers allege management indifference to safety violations (particularly food-safety and possibly OSHA-related issues), deletion of unfavorable reviews, and trouble addressing or investigating serious complaints. Those patterns raise concerns about complaint handling, internal investigation processes, and regulatory compliance.
Overall, the sentiment is polarized: many reviewers highlight a welcoming, clean, attractive environment with caring and patient staff, while others report alarming safety and care issues that include allegations of abuse, threatening behavior, food safety violations, and management failings. For prospective residents and family members, the reviews suggest a need for careful, specific due diligence: request recent inspection and complaint history from state agencies, ask the facility how they investigate and resolve abuse or safety allegations, inquire about menu accommodations and food-safety protocols, speak directly with current residents and their families across multiple units or shifts, and observe staff-resident interactions during unannounced visits. The mix of very positive and very negative reports indicates that experiences at Twin Rivers may vary substantially depending on unit, time, and staff on duty, so seeking concrete, independently verifiable information and multiple perspectives is especially important.
