Overall sentiment in the reviews is mixed but leans toward positive experiences with notable and recurring strengths alongside meaningful and sometimes serious concerns. A substantial portion of reviewers praise Silver Oaks Health & Rehab for its strong therapy/rehabilitation services, compassionate frontline caregivers, and a clean, home-like environment. Multiple reviewers named specific staff who provided exceptional care—wound care nurse Mary Marks, PRN nurses Shelby Guidry, Haley Clark, and Latina McHenry, therapy leader Laura Forest, CNAs such as Tammy W, Angelina, Monica, and Lashonda, ADON/NP Katie Dowell, dietary manager Cynthia Lewis, activities lead Princess Rials, and administrator Kathy Langley. These endorsements emphasize successful rehab outcomes, improved health after injury, emotional encouragement, attentive personal care, tasty meals and treats, active outings, and a welcoming atmosphere that makes families feel like the staff treat residents as family.
Care quality shows a pattern of excellent rehabilitative and personal care when well-staffed and when specific teams or individuals are involved. Many reviews highlight rapid improvements under the therapy team, reliable assistance with medical appointments and transportation, and positive physician feedback about resident progress. The facility’s memory care neighborhood, long-term care and skilled rehab services are repeatedly mentioned as strengths. Cleanliness and maintenance are cited often as positive attributes—reviewers describe the building as clean, well-kept, and an “excellent place to train/clinicals,” and many families appreciate private rooms with daily cleaning.
However, a substantial minority of reviews describe serious lapses that cannot be ignored. Common complaints include inconsistent responsiveness from staff, late or missed medications (including pain medication), non-functioning or slow call-button responses, residents being left in soiled garments or their waste for extended periods, and general unsanitary incidents such as dirty gowns, diapers, or vomit not being addressed promptly. Several reviewers noted instances of understaffing, especially in ways that directly affected dignity and timely care. There are repeated mentions of poor hospice coordination and troubling hospice-related experiences. The discharge process is another area of concern—multiple reviewers reported delayed equipment orders, equipment not being provided or coordinated for home, unsafe discharge steps, and even police involvement in at least one case. These process and safety failures contributed to a perception of a lack of accountability and inconsistent standards from shift to shift.
Communication and staff demeanor emerge as cross-cutting themes. Positive reviews praise staff who are friendly, professional, and helpful, and call out administrators who resolve problems. Yet other reviewers describe staff who are annoyed, unwelcoming, or dismissive of family questions. Several accounts point to variability—some units, shifts, or individual caregivers provide excellent service while others fall short. Therapy sessions were sometimes reported to end early or be slow to reach patients, suggesting scheduling or staffing pressures that undermine otherwise strong therapy outcomes. There are also isolated but serious claims of theft and poor judgment by staff, which contribute to family anxiety and diminished trust.
Taken together, the reviews paint a picture of a facility with clear strengths in rehabilitation, certain clinical specialties, and a core group of highly dedicated staff who create a family-like, welcoming environment. At the same time, the facility appears to struggle at times with staffing consistency, event-driven process failures (discharge, hospice coordination, medication timing), and communication with families. These weaknesses tend to produce the most severe and emotionally charged complaints and suggest areas for focused improvement: ensuring adequate staffing across all shifts, improving medication and call-response reliability, tightening discharge and equipment coordination procedures, strengthening hospice partnerships and protocols, clarifying accountability and communication pathways with families, and addressing any reported hygiene or theft issues swiftly.
For prospective families, the takeaway is that Silver Oaks has many commendable attributes—excellent rehab/therapy, numerous compassionate caregivers, clean and pleasant facilities, and active programming—but also a risk of uneven experiences depending on staffing and operational factors. Families who are considering the facility should seek specifics about staffing levels, medication administration protocols, discharge planning processes, and hospice coordination, and should try to meet key staff members (therapists, nurse leaders, administrator) to assess consistency. For the facility, prioritizing staffing reliability, response times, hygiene oversight, and transparent family communication would likely reduce the most serious complaints while preserving the strong clinical and personal-care elements that many reviewers praised.
