The reviews for St Francis Assisted Living are strongly mixed, with several reviewers offering high praise for individual caregivers and the facility environment, while a comparable number of reviewers report serious operational and safety concerns. Positive comments consistently highlight caring, compassionate employees, a family-like atmosphere, and a clean, pleasant environment. Multiple reviewers specifically praise staff members for being hardworking and going above and beyond; one staff member, Amber, is repeatedly mentioned as a bright spot. Activity-related feedback is also positive in places, with residents enjoying group activities such as singing.
Despite those positive notes, there are repeated and serious negative allegations that cannot be ignored. Several reviewers accuse the facility of poor communication with families, including not notifying relatives about medical incidents and failing to contact loved ones when doctors’ appointments occur. There are also claims of administrative mishandling of paperwork and mail forwarding issues. More severe allegations include claims that documents were altered in interactions with state authorities (DHS) and recommendations from a reviewer that a federal investigation be considered. These sorts of allegations suggest potential systemic management and compliance problems reported by multiple sources.
Care quality appears inconsistent: some reviewers describe excellent, attentive care and staff who are outstanding with residents, while others describe neglect, firing of exceptional staff, and specific incidents where residents allegedly went without food. Several reviews point to high staff turnover and uneven staffing quality — one reviewer characterizes staff behavior as duplicitous, “smiling in your face” while being otherwise unhelpful. Weekend coverage is specifically criticized in at least one report, naming the weekend nurse as particularly problematic. There are also accounts of staff berating residents, which raises concern about dignity and respect in resident interactions.
Safety and security issues are raised repeatedly. Reports of fights among residents, general safety concerns, and the need for employee drug testing (mentioned by reviewers) indicate that some families worry about the facility’s ability to keep residents safe. Conversely, a few reviewers noted that employee drug testing and other safety protocols were in place, which could be reassuring if consistently enforced. The juxtaposition of these comments points to variability in how well policies are applied over time or across shifts.
Operational and administrative problems appear frequently: refund delays, broken promises from management, mail forwarding problems, and poor responsiveness from administration are recurring themes. Positive reviews that praise the community and staff often coexist alongside comments that management communication is weak or unhelpful, suggesting a split between frontline caregiving staff and administrative leadership in terms of performance and family perceptions.
In summary, the aggregated reviews portray a facility with notable strengths at the caregiving level — compassionate individuals, a clean facility, engaging activities, and a family-like atmosphere — but also with serious and recurring concerns about management, communication, consistency of care, and safety. The pattern suggests that resident experience may vary widely depending on staff on duty and interactions with administration. Prospective residents and families should weigh the positive firsthand accounts of caring staff against the documented allegations about communication failures, neglect, and administrative misconduct. If considering St Francis Assisted Living, it would be prudent to request documentation of safety and compliance practices, ask for recent inspection or DHS reports, verify how the facility handles incident notification and meal provision, and seek direct references about staff continuity and weekend coverage.
