The reviews express a strongly mixed but predominantly negative overall sentiment. On the positive side, reviewers specifically praise the CNAs, describing them as "awesome," which indicates that direct caregiving staff are attentive, compassionate, or competent in their hands-on interactions with residents. There is also an explicit statement that some services are "top notch," suggesting that certain clinical or service elements of care may meet a high standard. However, this praise is heavily offset by significant and specific complaints about the environment and management.
Cleanliness and housekeeping are the most frequently and emphatically reported problems. The reviewer describes the facility as "filthy" and states the space was "never cleaned," pointing to systemic issues with routine sanitation. Concrete examples include the lack of basic supplies such as wipes and the absence of clean sheets. These details suggest persistent failures in supply management and laundry/linen processes, and they raise concerns about resident comfort, dignity, and potential infection-control risks. The language used ("never cleaned," "no clean sheets") implies ongoing, not isolated, incidents.
Staffing and management responses appear uneven. While CNAs receive direct praise, management is singled out negatively: the reviewer names "Jackie" and states she is "not capable of running the facility." This indicates a perception that leadership and administrative oversight are insufficient. The juxtaposition of capable frontline caregivers and ineffective leadership suggests problems with supervision, resource allocation, training enforcement, or operational oversight that prevent the facility from delivering consistently acceptable living conditions despite pockets of good care.
There is a notable contradiction in the review content: "top notch services" and "worst experience" appear in the same summary. This inconsistency likely points to a split between the quality of some clinical or interpersonal services (e.g., the CNAs’ care or specific treatments) and the facility’s operational/housekeeping performance. In other words, medical or hands-on care might be adequate or strong in places, but environmental and managerial shortcomings create an overall negative experience for residents or their families.
In summary, the strongest and most reliable positive signal is the competence and compassion of the CNAs. The most serious and recurring negatives are filthy conditions, inadequate housekeeping, missing basic supplies, soiled or missing linens, and perceived ineffective management. Taken together, the pattern suggests a facility with valuable frontline caregivers but with significant operational and leadership failures that materially degrade resident experience and safety. Any assessment or engagement with this facility should weigh the evident strengths in caregiver interactions against the substantial and specific deficiencies in cleanliness and management control.
