The review set for The Springs of Premier Health & Rehabilitation is highly mixed, with many strong, specific praises alongside serious and recurring allegations of neglect and safety failures. A large portion of reviewers emphasize the facility’s strengths: a friendly and welcoming front desk, caring and attentive CNAs and nurses, well‑maintained common areas and private rooms, and strong rehabilitation services (PT/OT). Multiple accounts highlight staff who learn residents’ needs, go above and beyond, and provide compassionate end‑of‑life care. Several reviewers specifically noted life‑saving interventions (including a night nurse who quickly saved a resident), and many describe the building as clean, fresh, and well run, with pleasant activities, a courtyard, and organized events such as birthday parties and singing that residents enjoy.
At the same time, there are numerous and serious negative reports that cannot be overlooked. Some reviewers describe neglectful care (residents left soiled, not bathed, or not assisted at meals), medical deterioration (dehydration, constipation, bleeding, bedsores), and safety incidents (falls in restrooms, hip fractures). Equipment and responsiveness problems are cited: inoperative call buttons, delayed help during shift changes, and lack of wheelchairs when needed. Several families reported their loved ones required hospital transfers after declines they attribute to insufficient care. These complaints are coupled with accounts of rude or uncaring staff on particular shifts, and comments that care quality can differ markedly depending on the staff on duty.
Facility operations and management are another area of divided opinion. Multiple reviewers praise housekeeping, sanitization, and the overall appearance, while others report unclean rooms, urine smells, and theft or mishandling of personal belongings (lost custom shoes, missing phones). Communication with families is sometimes commended—some staff and business office personnel were helpful in explaining systems—but other reviewers report poor communication, management not taking responsibility, billing pressure related to Medicare/insurance, and distrust of finance personnel. There are also alarming mentions of formal investigations, police involvement, lawsuits, and allegations of inappropriate use of psychotropic medication to sedate residents; a few reviewers urged legal action or an attorney, indicating the severity of those complaints.
Dining and activities receive mixed feedback. Several reviewers liked the meals, dining hall, and daily activities; the activity director was called fabulous and events were described as heartfelt. Conversely, others complained about the food being skimpy, residents not being helped to eat, or family members noting a decline in food quality over time. Staffing levels and consistency emerge as a central theme: many positive reviews point to helpful and consistent weekday staff, while many negative ones allege insufficient staffing on nights and weekends, leading to slow response times, unmet needs, and safety risks.
Taken together, the pattern is one of a facility with clear strengths—clean, attractive environment; many caring and capable caregivers; effective rehab services; and meaningful activities—yet with recurring and serious concerns about consistency, safety, and management accountability. The most consequential complaints involve neglect, medical deterioration, delayed emergency responses, missing personal items, and allegations that require investigation (police/lawsuits/overmedication). For prospective residents and families, these reviews suggest several practical steps: arrange unannounced visits and different‑shift tours, ask about staffing ratios and weekend/night coverage, confirm how call systems and emergency protocols function, document any incidents immediately, and clarify billing/insurance practices. The mixed nature of the feedback means the facility can provide excellent care for many residents, but reported patterns of neglect and safety incidents warrant careful scrutiny and, where applicable, regulatory investigation to ensure consistent, accountable care.
