The reviews for Green House Cottages Of Belle Meade present a mixed and at times sharply divided picture. Several reviewers strongly praise the staff, describing them as professional, friendly, and treating residents like family. Positive comments highlight excellent care during rehabilitation stays—Mitchell House is mentioned specifically as a successful example—along with staff who 'spoil' their parents and provide attentive, personable service. Multiple reviewers compliment the facility’s physical environment: rooms are described as nice and clean, overall cleanliness is called 'impeccable' by some, and the location is appreciated for being convenient and allowing easy family visitation. The facility offers activities (bingo, games, puzzles, exercise classes), has an on-site salon and library, and some visitors report good, short visits with positive impressions.
Contrasting those favorable accounts are several serious allegations of neglect and safety failures that substantially affect the overall assessment. A number of reviews claim that basic care tasks were missed—examples include a resident not receiving a bath for a week and rooms not being cleaned for extended periods. More alarmingly, one review alleges that staff refused to help a resident to his car, after which the resident fell just outside the door, required an ambulance, and suffered a back injury necessitating a brace. These accounts frame the administration as unhelpful and unresponsive to family concerns, with at least one reviewer calling for staff termination and even suggesting the facility should be closed. The presence of such claims introduces significant concerns about resident safety, oversight, and the reliability of daily care.
Management, communication, and staff consistency emerge as central themes tying the mixed impressions together. Several reviews specifically call out poor communication—abrupt phone hang-ups and perceived unprofessional behavior (including a 'rude nurse')—which undermines trust between families and facility staff. One review alleges a staff member, identified by name (Pamela Biggs), lied and was a focal point for calls to fire personnel; another mentions a 'snatched prescription', implying mishandling of medications or confrontational behavior around medication administration. While other reviewers praise staff responsiveness and familial treatment of residents, the discordant accounts suggest variability in staff performance, possibly between shifts, units, or individual caregivers.
Facility amenities and programming are generally regarded positively when mentioned: activities such as bingo and exercise classes, along with amenities like the salon and library, provide social and recreational value. However, the presence of COVID-related dining restrictions is noted as a downside for some visitors, indicating ongoing operational adjustments that affect resident life. Positive rehab outcomes and reports of 'excellent care' for certain residents or stays show the facility can deliver high-quality services; these are important counterpoints to the neglect allegations and suggest that care delivery may be uneven rather than uniformly poor.
In summary, the reviews describe a facility with clear strengths—clean, pleasant accommodations, helpful amenities, and staff who in many cases are caring and effective, particularly in rehab contexts—but also serious, specific allegations of neglect, safety lapses, and poor management responsiveness. The most significant concerns involve missed basic care, inconsistent staff behavior, and at least one fall with injury allegedly linked to a refusal to assist. For prospective residents or families, these reviews recommend balancing the facility’s positive features (location, activities, rehab capability, and many positive staff reports) against the risk signals in multiple reviews about care consistency and administrative response. Follow-up actions before placement should include targeted questions about staffing levels, fall-prevention policies, medication handling protocols, cleaning and hygiene procedures, incident reporting and resolution practices, and how the administration addresses family complaints. Additionally, asking to meet unit managers, observe staff-resident interactions, and review recent state inspection or complaint records would help clarify whether the concerning reports reflect isolated incidents or systemic problems.
