Overall sentiment in the reviews for Campbell Village is mixed but leans positive on hospitality, cleanliness, dining, and social programming while raising several important concerns about clinical safety, medical capability, and physical condition of some units. Many reviewers praise the staff as friendly, caring, and professional; several describe excellent individualized attention (notably a daytime med tech named Iva). Cleanliness and facility maintenance are frequent positives, with multiple accounts of a well-kept dining area, pleasant patio, and amenities such as a barbershop/salon, piano, and small library. Dining receives consistently positive mentions — one reviewer described a restaurant-like dining room with tablecloths and cloth napkins, varied meal choices, and the ability to prepare pureed meals for hospice residents. Transportation, housekeeping (daily) and laundry (weekly), and an active calendar of activities (singalongs, bingo, exercises, scrapbooking, pottery) are also commonly cited strengths, as are large units with balconies or private baths in some parts of the community and an overall perception of good value or affordability by many families.
Despite those strengths, there are serious and specific clinical safety concerns reported that require attention. Several reviews allege severe incidents including dehydration, severe hypernatremia, infection, aspiration, and at least one death. Those reports also include claims that dehydration and other medical issues were not reported to family or the resident’s doctor, and an allegation that staff failed to follow physician orders (for example, recommended positioning). One review even states that staff accused a family member of lying during a dispute. These are high-severity complaints that contrast sharply with more routine praise and should be treated as red flags by prospective residents and families. They point to potential gaps in clinical oversight, reporting practices, and staff training or accountability in medical situations.
Management and communication show variability across reviews. Many families report quick phone responses, helpful and conscientious staff, and clear communication during move-in and initial care; others report poor communication, staff turnover, and inconsistent knowledge among caregivers. There are also reports of accusations and blame placed on family members in at least one case, which indicates a breakdown in family–staff trust that is important to probe when touring. Rent increases, extra fees, and restrictive policies (such as two-month minimum stays or long respite requirements) are noted by multiple reviewers and may affect satisfaction over time.
The physical plant and environment receive mixed commentary. Several reviewers describe the facility as pristine, well-maintained, and pleasant (sunny dining rooms, comfortable common areas). Conversely, others call parts of the community old, dated, or even depressing, noting CRT televisions, older bathrooms, and a need for renovation. The memory-care unit is small and for some families is exactly the right size and focus (dementia-focused activities, singalongs), but others worry that some memory-care spaces are not bright or stimulating enough and can feel clinical rather than homey.
Medical capability and suitability for higher-acuity residents are recurring practical considerations. Multiple reviews note limited medical staffing or no on-site medical personnel in certain areas, restrictions on medication monitoring (a reference to monitoring up to four medications only), and lack of insulin administration—meaning diabetic residents may need to self-manage or arrange outside support. Wheelchair access limitations (second-floor restrictions) and small studio-only housing can make the community less suitable for residents with mobility needs or couples who require more space. Several reviewers explicitly describe the community as not the right fit for heavier medical needs.
In summary, Campbell Village appears to be a good fit for many older adults seeking a clean, socially active community with strong hospitality, a robust dining program, transportation services, and a caring staff in many instances. The small memory-care unit and dementia-focused activities are positives for families seeking that level of support. However, the presence of several serious clinical allegations (dehydration, hypernatremia, aspiration, reported failures to follow physician orders and notify families/physicians) alongside variable reports about medical capability, staff consistency, and dated physical areas means prospective residents and families should conduct careful, targeted due diligence. Recommendations for visitors: ask directly about clinical incident history and reporting procedures, verify medication and insulin administration policies and limits, confirm staffing levels and turnover rates, tour memory-care spaces to assess brightness and stimulation, inspect unit layouts for accessibility, and get clear written information on fees, minimum-stay policies, and respite rules. These steps will help align expectations with the community’s strengths and identify whether Campbell Village meets a specific resident’s medical and psychosocial needs.
