Accessible and proactive executive and marketing leadership
Robust activities program and frequent social events
Wide range of on-site amenities (library, theater, gym, salon, courtyard)
Clean, bright common areas and well-maintained grounds
Pleasant dining room and generally good meal presentation
Pet-friendly policy and outdoor garden access
On-site hospice and supportive end-of-life care
Safety systems (24/7 protection, pendant system, temperature screening)
Value-oriented pricing relative to local market
Assistance with insurance and billing questions when engaged
Month-to-month contract option
Private terraces, balconies, and in-unit kitchenettes in many units
Active seasonal programming and holiday events
Responsive maintenance staff for many routine requests
Transportation service for medical appointments and outings
Welcoming, home-like atmosphere and family-style interactions
Long-tenured staff members and engaged activity directors
Cons
Inconsistent staffing levels and high staff turnover
Opaque billing practices and unexplained fee increases
Variable housekeeping and sanitation standards
Maintenance-response delays and aging infrastructure issues
Limited and schedule-constrained transportation service
Variable dining quality and inconsistent meal experience
Gaps in medication-management and pharmacy continuity
Limited social programming and stimulation in the locked memory unit
Unclear level-of-care inclusions and contract transparency
Small apartment footprints and constrained in-unit amenities
Pest-control concerns in some units
Communication gaps between families and the business office/management
Summary of reviews
Overall impression
Villa Bonita / Bonita Villa Senior Living is described by many families as an affordable, activity-oriented assisted living community with a warm, home-like atmosphere. Reviewers commonly praise the caregiving staff, activity directors, and visible improvements under recent leadership changes. At the same time, the collection of summaries indicates material variability in operational performance: some families report consistently positive experiences while others note persistent service and administrative problems that merit inquiry before placement.
Care and staff
Caregivers are frequently characterized as compassionate, attentive, and personable; staff frequently know residents by name and several accounts emphasize supportive end-of-life and hospice care. Multiple comments note long-tenured employees and standout activity and marketing directors who foster resident engagement. However, a recurrent operational concern is inconsistent staffing levels and turnover, which reviewers link to delays in assistance, rushed care episodes, and uneven service across shifts. Families should verify current staffing ratios, night-shift coverage, and contingency plans for continuity of care.
Dining and activities
The community offers an active calendar with varied social programming — including movies, concerts, outings, exercise classes, and holiday events — and many families report residents becoming socially engaged. Dining spaces and meal presentation are often praised, and some reviewers highlight a chef who solicits feedback. That said, meal quality is inconsistent across reports: some describe very good food while others describe disappointment. Prospective residents should sample the menu and ask about special-diet accommodations, kitchen hours, and meal continuity policies.
Facilities and amenities
The property features numerous amenities (library, theater, gym, salon, pool table, central courtyard, terraces) and bright, well-maintained common areas that many families appreciate. Unit features vary; several studios and one-bedroom units include small kitchenettes, balconies, and limited storage. Comments raise infrastructure issues in parts of the building — delayed air-conditioner replacement, elevator and appliance outages, and dated finishes in some areas — alongside generally positive accounts of maintenance responsiveness. Verify unit dimensions, in-unit amenities, and the schedule for ongoing renovations prior to move-in.
Memory care, clinical services, and medication management
There is a locked memory-care section and safety systems in place, and some families found memory-care staff attentive; however, reviewers also describe limited social interaction and activity participation within the locked unit. Medication-management continuity and pharmacy supply have been cited as problem areas by multiple families (delays, shortages, and limitations in certain clinical services such as insulin administration). Prospective families should confirm the facility’s clinical capabilities, medication administration protocols, and whether specific nursing services are included or available at additional cost.
Management, billing, and communication
Many reviews note improved communication and responsiveness under new leadership, with proactive directors who resolve issues and host well-organized events. Conversely, there are repeated complaints about billing transparency, unexplained rent increases, unresolved accounting concerns, and occasional poor responsiveness from the business office. There are also isolated but serious assertions about theft and financial disputes; these are best explored directly through documentation and reference checks. Families should obtain written fee schedules, ask about typical annual increases, and clarify what services are included in base rent versus add-on charges.
Notable patterns and recommendations
Strengths cluster around staff warmth, an active social program, and facility amenities that create a lively resident environment at a competitive price point. Weaknesses are operational: inconsistent staffing, variability in dining and housekeeping, infrastructure maintenance gaps, and opaque financial practices. For prospective residents and families, recommended due diligence includes: touring multiple unit types, meeting clinical staff, sampling meals, reviewing the contract for fee escalation and service inclusions, confirming transportation schedules and limits, and asking for references from current families. Those seeking a socially active, value-oriented assisted living community may find Villa Bonita appealing, while families requiring guaranteed high-touch clinical services or larger private apartments should verify those capacities before committing.
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Location
Bonita Villa Senior Living is located at 3434 Bonita Rd, Chula Vista, CA, 91910.
About Bonita Villa Senior Living
Bonita Villa Senior Living sits in a quiet, scenic part of Chula Vista, surrounded by trails and golf courses, so folks get a peaceful spot with easy ways to get to beaches, shopping places, and medical care, and you'll notice it's a three-story Mediterranean-style place with studio and one-bedroom apartments, some with kitchenettes, patios, or balconies, and there's a landscaped courtyard with a pond and waterfall, plus walking paths and a garden where residents can spend time outside when they want some fresh air. The community serves older adults who want independent living, full assisted living, or memory care, even offering short-term respite care and hospice options, while keeping the buildings secure with round-the-clock awake staff, locked entries for safety, and technology like alarm bracelets that help keep folks with memory loss from wandering off.
For people needing help, staff give support with daily tasks like dressing, bathing, or taking medicines, and there are nurses, caregivers, doctors, therapists, and dentists who come over or stay available on call, and the staff can help manage medications with reminders and checks. The memory care part has its own building with a secure design, handled by trained caregivers who try to keep life enriched for those living with dementia or Alzheimer's, and the activity director sets up daily programs, stretching or yoga, games, group outings, intergenerational events, art classes, cooking demonstrations, live music, gardening, trivia, karaoke, and more, and they welcome everyone to join, even if someone needs extra support or risks wandering.
When it comes to food, Bonita Villa Senior Living serves meals in an elegant restaurant-style room, cooked by a professional chef, with menus made for special diets like low-salt, low-sugar, or vegetarian choices; there's also the option for room service and private dining rooms for family or guests. There's a fireside lounge with live piano, a movie theater, a library, billiards, a fitness center, and even a barber shop and salon onsite, and pets can live here too, as long as the resident can look after them or the staff can help out. Room choices include studio, one-bedroom, and some shared spaces, and the average price for memory care sits around $3,195, which might change depending on what's needed.
Residents get help with transport for errands, appointments, and outings, and for those who drive, there's parking available. Spiritual needs get met through devotional services offered both in and outside the community, and there are many social programs meant to make everyone feel included, respected, and treated with dignity, no matter how much care they need, with a focus on independence when possible. The licensed capacity is 145 people, and the community accepts folks using the Assisted Living Waiver Program and those who receive services from the San Diego Regional Center, and there's support for those with major behavior or elopement risks too. The staff stays on duty around the clock, and there's always someone watching and ready to help, so everyone stays safe and comfortable, whether they're living independently, need daily support, or are living with memory loss.
People often ask...
Bonita Villa Senior Living offers independent living, assisted living, and memory care.
There are 51 photos of Bonita Villa Senior Living on Mirador.
Yes, Bonita Villa Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 3434 Bonita Rd, Chula Vista, CA 91910.
No, Bonita Villa Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found no deficiencies during the case management visit.
11 Sept 2026Inspection
11 Sept 2026Inspection
Found that staff did not transfer their criminal record clearances to the facility before employment, creating an immediate risk to residents.
Type ACCR 87355(e)(3)Transfer of criminal record clearance
01 Sept 2026Complaint
01 Sept 2026Complaint
Investigated a complaint about overnight staffing and fire safety; found insufficient overnight staffing and inadequate training, leading to a resident fall going unaddressed and unsafe conditions.
Type ACCR 87411(a)Staffing and competence requirements
Type ACCR 87468.21Resident rights; care and supervision
Type ACCR 87411(a)(c)Training for fire safety and bedridden residents
01 Sept 2026Complaint
01 Sept 2026Complaint
Investigated and found deficiencies related to emergency signal access and telephone service, creating safety risks for residents.
Type ACCR 87303(i)(1)(A)Emergency signal systems
Type ACCR 873111Telephone service
01 Sept 2026Inspection
01 Sept 2026Inspection
Found no deficiencies during the unannounced case management visit. No health or safety issues were observed, and no violations were cited.
27 Aug 2026Inspection
27 Aug 2026Inspection
Found no deficiencies during the case management visit.
21 Aug 2026Inspection
21 Aug 2026Inspection
Identified insufficient staff coverage during night shift that posed immediate health and safety risk; civil penalty assessed.
Type ACCR 87413(a)(1)Staffing coverage when regular staff are absent
14 Aug 2026Inspection
14 Aug 2026Inspection
Found no deficiencies.
10 Aug 2026Inspection
10 Aug 2026Inspection
Identified deficiencies, including failure to furnish staff records for review; assessed daily civil penalties for failure to correct.
—
10 Aug 2026Inspection
10 Aug 2026Inspection
Identified two deficiencies; a civil penalty was assessed for one of them.
87355
87468.2
10 Aug 2026Inspection
10 Aug 2026Inspection
Found no deficiencies. No health or safety issues were observed.
09 Aug 2026Inspection
09 Aug 2026Inspection
Found deficiencies related to access to occupied rooms, staffing coverage, designated substitutes, and adherence to physician's medication orders.
Title 22 Division 6, California Code of RegulationsAccess to occupied resident rooms
Title 22 Division 6, California Code of RegulationsInadequate staff coverage on scheduled shifts
Title 22 Division 6, California Code of RegulationsDesignation of substitute staff for absences
Title 22 Division 6, California Code of RegulationsNon-compliance with physician's medication order (meal before medications)
08 Aug 2026Inspection
08 Aug 2026Inspection
Found multiple deficiencies posing immediate health risks, including lack of prompt access to occupied resident rooms, inadequate staffing coverage, absence of a designated substitute administrator, and failure to follow physician's orders.
Type AHSC 1569.695(f)(2)(A)Access to occupied resident rooms
Type ACCR87413(a)(1)Staff coverage when scheduled regular staff are absent
Type ACCR87405(a)Administrator coverage when not in facility
Type ACCR87611(e)Care per physician's orders; meals prior to medications
07 Aug 2026Inspection
07 Aug 2026Inspection
Cited a background clearance violation and assessed civil penalties; identified a criminal record clearance deficiency.
Type AHealth and Safety Code § 1569.17Background clearance transfer (Health and Safety Code 1569.17)
Type ACCR 87355Criminal Record Clearance
07 Aug 2026Inspection
07 Aug 2026Inspection
Identified a deficiency for accepting and/or retaining bedridden residents without a valid fire clearance. Noted a civil penalty had been issued for failing to correct by the due date.
Type A—Fire clearance required before admitting bedridden residents
06 Aug 2026Inspection
06 Aug 2026Inspection
Identified four Type A deficiencies related to feeding assistance, medical assessments, bedridden care, and staff records.
Type ACCR 87468.2(a)(4)To care, supervision, and services that meet their individual needs
Type ACCR 87458(b)The licensee shall obtain an updated medical assessment when required by the Department
Type ACCR 87101(c)(3)Care and Supervision
Type ACCR 87412(f)All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours
06 Aug 2026Inspection
06 Aug 2026Inspection
Identified a deficiency for admitting and/or retaining bedridden residents without a fire clearance and assessed a civil penalty for failure to correct.
—Fire clearance not obtained for bedridden residents
04 Aug 2026Inspection
04 Aug 2026Inspection
Identified that bedridden residents existed without a corresponding fire clearance, creating a health and safety risk; a repeat violation resulted in a civil penalty.
Type ACCR 87202(a)(2)Fire Clearance (Bedridden persons)
15 Jul 2026Inspection
15 Jul 2026Inspection
Cited a fire clearance deficiency and assessed a civil penalty; no new deficiencies observed.
87202(a)(b)Fire clearance
27 Apr 2026Inspection
27 Apr 2026Inspection
Identified repeated falls and a head injury with inadequate response and monitoring, and failure to obtain updated medical assessments after changes in condition.
Type A87101(c)(3)
Type A87458(b)
Type A87463(e)(1)
Type A87468.1(a)(16)
27 Apr 2026Complaint
27 Apr 2026Complaint
Investigated eviction and billing concerns for a resident; the eviction notice was provided with required information and housekeeping was performed, while there remained a substantial unpaid rent balance.
15 Apr 2026Inspection
15 Apr 2026Inspection
Investigated the self-reported death of a resident and discovered missing records; identified health and safety deficiencies including fire clearance issues and incomplete resident and staff records.
Type A87202(a)(2)
Type A87506(a)
Type A87412(f)
06 Apr 2026Inspection
06 Apr 2026Inspection
Identified a resident fall that led to hospitalization and death, with one deficiency for not notifying the licensing agency within seven days.
Type B87211(a)(1)
27 Mar 2026Complaint
27 Mar 2026Complaint
Found that staff abandoned a resident at the hospital and unlawfully evicted them, leaving them without a lawful discharge or proper readmission planning. The case also involved failure to provide the required 30-day eviction notice and relocation assistance.
Type A87224(a)(4)
Type A87468.1(2)
23 Feb 2026Complaint
23 Feb 2026Complaint
Investigated allegations of inadequate supervision, food service concerns, emergency lighting issues, and a rent increase; found no evidence to support them.
20 Feb 2026Complaint
20 Feb 2026Complaint
Investigated the allegation that lack of medical care resulted in serious medical complications. Findings indicated the resident's complications were primarily due to COVID-19 and underlying conditions.
12 Feb 2026Complaint
12 Feb 2026Complaint
Investigated the allegation that reporting requirements were not met; found that a resident tested positive for COVID, was hospitalized, the responsible party was not informed, and no incident report was submitted to licensing.
Type B87211(a)(1)(b)(a)
29 Jan 2026Complaint
29 Jan 2026Complaint
Identified that the facility evicted a resident for aggression but failed to properly inform the resident's responsible party with a 30-day eviction notice. The notice was mailed by certified mail but returned as undeliverable, and law enforcement was involved in the eviction process.
Type A87468(a)(8)(a)
27 Jan 2026Inspection
27 Jan 2026Inspection
Found no deficiencies and observed compliance with licensing requirements during the visit. All safety, equipment, and record-keeping elements appeared in good order.
23 Dec 2025Complaint
23 Dec 2025Complaint
Identified neglect/lack of care and supervision that led to an unwitnessed fall and resulting death. The report noted inadequate housekeeping and failure to re-evaluate the resident's care level.
Type A87468.2(a)(4)
Type B87303
22 Dec 2025Inspection
22 Dec 2025Inspection
Identified that a resident with mild cognitive impairment left unsupervised and was later found offsite, indicating insufficient supervision.
Type A87468.2(a)(4)
22 Dec 2025Complaint
22 Dec 2025Complaint
Investigated a lack of supervision that allowed a resident-on-resident abuse incident in which one resident entered another's room, slapped them with an open hand, and knocked off their glasses; staff, residents, and outside sources provided information.
Type A87468.2(a)(8)
17 Dec 2025Complaint
17 Dec 2025Complaint
Investigated an eviction allegation related to a resident with an outstanding balance; a 30-day eviction notice was issued with staff reporting efforts to resolve the balance and provide payment options.
17 Dec 2025Inspection
17 Dec 2025Inspection
Found a self-reported incident involving a resident who was transported to the hospital after a fall, resulting in a fracture. No deficiencies were cited or observed.
26 Nov 2025Inspection
26 Nov 2025Inspection
Identified that a resident with leg edema and a leg wound was transported to the hospital for evaluation after a home health visit, and no deficiencies were cited.
30 Oct 2025Inspection
30 Oct 2025Inspection
Identified a self-reported incident involving a resident who did not receive medical care for about two days after a fall due to refusing medical assistance.
30 Oct 2025Inspection
30 Oct 2025Inspection
Identified an order to exclude a staff member from contact with residents after an investigation found risk, and the staff member was terminated.
15 Sept 2025Complaint
15 Sept 2025Complaint
Investigated a lack of supervision that allowed a resident to assault another resident, resulting in an injury.
Type A87466
29 Aug 2025Complaint
29 Aug 2025Complaint
Investigated a complaint that a resident was unlawfully evicted; found insufficient evidence to support the eviction claim after reviewing records and interviewing staff.
25 Aug 2025Inspection
25 Aug 2025Inspection
Identified an amended deficiency from a prior case management visit and imposed immediate civil penalties.
25 Aug 2025Inspection
25 Aug 2025Inspection
Identified an incident alleging theft by a former staff member reported between June 1 and July 29, 2025, with law enforcement involved.
08 Aug 2025Complaint
08 Aug 2025Complaint
Investigated a reported lack of supervision that led to a resident-on-resident altercation with injuries. Found ongoing aggression and insufficient care planning to address it.
Type A87466
Type A87468
08 Aug 2025Inspection
08 Aug 2025Inspection
Identified that a required written report was not submitted to the Department within the seven-day timeframe after a resident event.
Type B87211
28 Jul 2025Inspection
28 Jul 2025Inspection
Investigated a self-reported incident in which a resident recanted an allegation of sexual abuse; no deficiencies were cited or observed.
19 Jun 2025Inspection
19 Jun 2025Inspection
Identified a self-reported incident where a staff member entered a resident's room and pulled on a call pendant, and a separate report that a staff member received an item from a resident of potentially significant value; no deficiencies were observed.
14 Apr 2025Complaint
14 Apr 2025Complaint
Identified staffing shortages and gaps in resident care, including delayed observation, inadequate bathing assistance, and limited activity programming.
Type B87411(a)
Type B87466
Type B87464(f)(4)
Type B87219(c)(3)
08 Apr 2025Inspection
08 Apr 2025Inspection
Observed a dirty carpet in a resident’s bedroom and found that cleanliness and maintenance were not kept in good repair at all times.
Type B87303(a)
02 Apr 2025Inspection
02 Apr 2025Inspection
Observed no deficiencies or citations during the visit. No immediate health or safety issues were identified.
26 Feb 2025Complaint
26 Feb 2025Complaint
Investigated four allegations about resident care; no deficiencies cited.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated allegations that staff abandoned a resident and did not have transportation after a hospital visit.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated allegations that staff charged a resident for services not rendered and did not provide a complete admissions agreement; findings did not establish these issues.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated allegation that a resident's visitors were not allowed; interviews indicated visitors were not denied access and could visit if they followed the visitor policy.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated an allegation that staff did not refund an authorized representative after a resident moved out. Records showed charges billed for the resident's stay with no payment and the balance was not waived.
13 Feb 2025Complaint
13 Feb 2025Complaint
Investigated complaints about pendant signaling and other resident care issues; two pendants did not function and other concerns about telephone service, housekeeping, and bathing were reviewed.
Type B87303(i)(1)(B)
28 Jan 2025Complaint
28 Jan 2025Complaint
Found that during a temporary room transfer, a resident's oxygen tank was not transferred, leaving the resident without their oxygen for about two days.
Type B87465(a)
Type B87464(d)
Type B87611(e)
27 Jan 2025Inspection
27 Jan 2025Inspection
Found a clean, sanitary, and well-maintained environment with adequate food, supplies, and safety measures in place; no deficiencies were observed.
21 Oct 2024Complaint
21 Oct 2024Complaint
Investigated an allegation that it was not free of rodents and pests. Interviews with residents and staff found no pest concerns and no rodents or pests observed, and Orkin found no bed bug activity on 8/30/2024.
23 Sept 2024Inspection
23 Sept 2024Inspection
Observed an unannounced case management visit, during which an amended report was delivered and an exit interview conducted.
13 Sept 2024Complaint
13 Sept 2024Complaint
Investigated the allegation that staff withheld food from a resident and retaliated against a resident; the investigation found no evidence to support these allegations.
08 Aug 2024Complaint
08 Aug 2024Complaint
Investigated a resident elopement and related reporting requirements; records and interviews indicated the resident did not leave unassisted and staff followed procedures for AWOL reporting.
21 Jun 2024Inspection
21 Jun 2024Inspection
Identified that a resident went AWOL and staff did not follow the absentee notification plan.
Type B1569.317
18 Jun 2024Complaint
18 Jun 2024Complaint
Investigated a complaint about disrepair, including a broken window in a resident's room; repairs were completed and no unresolved maintenance issues were found there.
04 Apr 2024Inspection
04 Apr 2024Inspection
Concluded an unannounced case management visit to amend report for missing signatures; no deficiencies were issued.
02 Apr 2024Complaint
02 Apr 2024Complaint
Identified that staff left residents in soiled bedding.
Type B87625(b)2
02 Apr 2024Complaint
02 Apr 2024Complaint
Found that there was an incident where milk ran out, but staff increased the milk supply and offered multiple beverage options. Residents reported no concerns about food supply and observations supported adequate provisions.
02 Apr 2024Complaint
02 Apr 2024Complaint
Investigated allegations that staff did not assist residents with care needs, resident files were incomplete, and documents were falsified; the allegations were unsubstantiated.
06 Mar 2024Inspection
06 Mar 2024Inspection
Conducted an unannounced case management visit and issued an amended document.
04 Mar 2024Inspection
04 Mar 2024Inspection
Reviewed documentation related to previously identified deficiencies.
28 Feb 2024Complaint
28 Feb 2024Complaint
Investigated allegation that staff did not answer residents' call buttons promptly. Findings did not support the allegation.
28 Feb 2024Complaint
28 Feb 2024Complaint
Investigated an allegation that a resident was not appropriate for the level of care and an allegation that uncleared staff were working with residents.
23 Feb 2024Inspection
23 Feb 2024Inspection
Reviewed records from a prior issue and confirmed the matter was resolved.
21 Feb 2024Complaint
21 Feb 2024Complaint
Investigated an allegation that staff did not assist residents with transportation to medical appointments; evidence showed transportation was advertised and a vehicle existed but a qualified driver was not available for months, reducing service. The second allegation about overcharging residents had no evidence of discrepancies, though residents were informed of upcoming price increases and service reductions.
Type B87465(a)(2)
02 Feb 2024Inspection
02 Feb 2024Inspection
Found multiple deficiencies related to safety equipment, staff CPR/first aid training, night supervision, food storage, and signaling.
Type B87303(e)(5)
Type B87303(i)(1)(A)
Type B1569.618(c)(3)
Type B87415(a)
Type B87411(c)(1)
Type B87555(b)(26)
30 Jan 2024Inspection
30 Jan 2024Inspection
Found no deficiencies during the unannounced visit.
27 Dec 2023Complaint
27 Dec 2023Complaint
Investigated the allegation that staff did not follow universal precautions and did not isolate residents with infectious diseases during a COVID outbreak; findings showed protocols were followed, including isolating positive residents, PPE use, designated caregivers, and changes to dining.
27 Nov 2023Complaint
27 Nov 2023Complaint
Investigated a complaint about a resident's pendant alarm not functioning reliably, and found that the call system did not consistently alert staff, creating a safety risk.
Type B87303(i)(1)
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated an allegation that a staff member touched a resident inappropriately.
10 Oct 2023Inspection
10 Oct 2023Inspection
Conducted a case management visit and reviewed infection control practices and COVID-19 outbreak reporting.
26 Sept 2023Complaint
26 Sept 2023Complaint
Found that staff did not follow food sanitation practices and that there were not enough staff to meet residents' needs.
Type B87555(b)(15)
Type B87411(a)
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated an allegation that staff mishandled a resident during care and found no evidence to support it.
21 Sept 2023Complaint
21 Sept 2023Complaint
Found insufficient evidence to support the allegation that there was no administrator and that food served to residents was not protected against contamination.
21 Sept 2023Complaint
21 Sept 2023Complaint
Investigated three allegations about residents left unsupervised, staff mismanaging medications, and staff lacking current first aid/CPR certification. No decisive evidence was found to prove the incidents.
21 Sept 2023Complaint
21 Sept 2023Complaint
Investigated the allegation that staff did not meet residents' needs and found insufficient evidence to support the claim.
13 Sept 2023Complaint
13 Sept 2023Complaint
Investigated a complaint that staff did not administer medications as prescribed to a resident. The review found Xidra eye drops were not given from August 7–15, 2023 due to 'awaiting delivery' with no follow-up notes to the pharmacy, while Xanax was administered in line with the updated order.
Type B87465(C)(2)
31 Jul 2023Inspection
31 Jul 2023Inspection
Identified that centrally stored medications were not kept in a safe, locked place, exposing a resident to medications not prescribed to them.
Type B87465(h)(2)
24 May 2023Complaint
24 May 2023Complaint
Found that staff did not meet residents' care needs due to insufficient staffing, causing delayed assistance.
Type B87468.2(a)(4)
16 May 2023Complaint
16 May 2023Complaint
Investigated allegation that staff refused to pick up a resident from the hospital. Found no evidence to support this occurred.
03 May 2023Inspection
03 May 2023Inspection
Observed a staff alert auditory device on the exit door was working and audible. No new deficiencies were identified.
Type B87705(j)
28 Apr 2023Complaint
28 Apr 2023Complaint
Investigated allegations about resident care, visitation, and bathroom cleanliness; found no evidence to support the claims.
27 Apr 2023Complaint
27 Apr 2023Complaint
Investigated a complaint and found no evidence to support the six allegations about resident needs, dining quality, COVID reporting, elevator access, laundry, and internet access.
Type B87468.2(a)(1)
11 Apr 2023Complaint
11 Apr 2023Complaint
Investigated a refund issue and a rate-change notification; identified a deficiency related to refunds.
Type BHSC1569.652(c)
Type BH&SC1569.652(c)
29 Mar 2023Inspection
29 Mar 2023Inspection
Observed a resident left without supervision and was missing for several hours; staff did not follow the absentee notification plan, delaying police involvement, and an exit door did not have an audible alert.
Type B1569.317
Type B87705(j)
22 Mar 2023Complaint
22 Mar 2023Complaint
Investigated an allegation that staff neglect led to a resident's injury after a fall; records show the resident did not use the alarm system during the incident.
21 Mar 2023Inspection
21 Mar 2023Inspection
Investigated a complaint alleging concerns about resident safety and welfare; no citations were issued.
09 Mar 2023Complaint
09 Mar 2023Complaint
Investigated the allegation that a refund was not issued to the responsible party after a resident's death; records show a refund of $7,642.71 was mailed on March 2, 2023 and received by the responsible party on March 6, 2023.
09 Mar 2023Inspection
09 Mar 2023Inspection
Identified the need to follow refund-processing protocols after a resident's death and provided a technical advisory based on Title 22 regulations.
06 Mar 2023Complaint
06 Mar 2023Complaint
Investigated allegations that residents' toileting needs were unmet, medications were not provided as prescribed, dietary needs were not met, and staffing levels were insufficient; there was no evidence to support these claims.
10 Feb 2023Inspection
10 Feb 2023Inspection
Identified a deficiency for not permitting inspection of resident and facility records during a complaint investigation; it was cleared after closure on January 20, 2023.
Type B87755(c)
10 Feb 2023Complaint
10 Feb 2023Complaint
Investigated the allegation that fire drills were not conducted in more than three months, and reviewed medication supervision and contract updates.
Type B87705(k)(3)
07 Feb 2023Inspection
07 Feb 2023Inspection
Verified no deficiencies were observed during an unannounced visit related to a complaint investigation.
27 Jan 2023Complaint
27 Jan 2023Complaint
Investigated an allegation that staff did not conduct daily welfare checks on a resident; the claim could not be proven due to lack of information.
25 Jan 2023Complaint
25 Jan 2023Complaint
Investigated an allegation that a refund was not issued within 21 days after a resident moved out; a partial refund occurred about four months later and the refund was issued.
Type B87507(f)
17 Nov 2022Complaint
17 Nov 2022Complaint
Investigated the allegation that staff did not follow the resident's care plan. Interviews and records did not provide evidence to support the claim.
17 Nov 2022Inspection
17 Nov 2022Inspection
Investigated a complaint related to resident care and reviewed the resident's physician's report and care plan; discussed dementia care requirements under state regulations.
14 Nov 2022Complaint
14 Nov 2022Complaint
Investigated the allegation that safe accommodations were not provided and the allegation that staff did not treat residents with dignity. Found no evidence to support either allegation during the period in question.
23 Sept 2022Complaint
23 Sept 2022Complaint
Investigated a resident’s death and an allegation that a safety check was not performed. The investigation showed a former employee did not complete the required temperature/safety check on 2/22/21.
Type A87411(a)
18 Jul 2022Inspection
18 Jul 2022Inspection
Found no deficiencies cited during the visit.
18 Jul 2022Inspection
18 Jul 2022Inspection
Investigated welfare concerns after a resident's death; no deficiencies were observed or cited.
05 Jul 2022Inspection
05 Jul 2022Inspection
Observed readiness for licensure to serve 145 residents aged 60 and over; the site appeared properly furnished, with safe water temperatures, functioning fire and CO alarms, adequate kitchen and activity space, and secured storage for medications and hazardous materials.
22 Apr 2022Inspection
22 Apr 2022Inspection
Observed COMP II completed by telephone with the applicant and administrator; identity verified and understanding of Title 22 requirements confirmed.
14 Oct 2021Complaint
14 Oct 2021Complaint
Investigated allegations that a resident sustained multiple fractures and that changes in condition were not reported to a physician or responsible party; found no preponderance of evidence to support the allegations.
29 Sept 2021Inspection
29 Sept 2021Inspection
Identified an unwitnessed fall in August 2021 resulting in hospital treatment and later death in September 2021 at a skilled nursing facility; no deficiencies were cited.
29 Sept 2021Inspection
29 Sept 2021Inspection
Investigated self-reported incidents from August 26, 2021, through September 7, 2021; no deficiencies were cited.
10 Aug 2021Inspection
10 Aug 2021Inspection
Observed strong infection control measures, including entry screening, sign-in for visitors, cough etiquette signage, and ample PPE; no deficiencies were found.
09 Dec 2019Inspection
09 Dec 2019Inspection
Confirmed no deficiencies or issues found during inspection at the facility.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Bonita Villa Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bonita Villa Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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