Overall sentiment in these reviews is strongly positive but with salient and serious negative themes that appear in a minority of reports. The dominant positive themes are consistent: reviewers repeatedly praise the facility for its cleanliness, home-like atmosphere, and exceptionally high-quality dining. Meals are described as gourmet, restaurant-quality, and frequently made from fresh garden and organic produce grown on-site. Families highlight homemade soups, desserts, coffee, and tailored menus for residents. The physical environment is often characterized as beautiful and peaceful — well-maintained gardens, fruit trees, a relaxing backyard and patio, lots of plants and light, and private rooms with windows and outside doors. Multiple reviewers specifically state the home is cleaner and safer than other facilities they have seen. Many respondents emphasize personalized, warm, and compassionate caregiving; staff are repeatedly called caring, attentive, and professional. The owner/administrator (named Mali or Molly in reviews) receives repeated praise from numerous families as kind, trustworthy, hands-on, and an "angel," and the team is credited with providing excellent end-of-life care and practical family support (for example, accompanying residents to appointments and welcoming visitors). These positive points paint a picture of a small, residential, family-style care home that excels at hospitality, food, and creating a nurturing atmosphere for many residents and families.
Despite the strong positives, there are important and recurring concerns that prospective residents and families should not ignore. Several reviews raise serious clinical and operational issues: allegations of improper medication changes and even withholding of pain medication are present and would be red flags for clinical safety; these are grave claims that contradict other reviewers who said medication was given on time. Staffing is another mixed area — while many reviews praise individual caregivers and cite personalized attention, other reviews report understaffing and high staff turnover, which can affect continuity and quality of care. Management and billing practices are also a point of contention: multiple summaries mention aggressive owner or management behavior, disputes over billing, and a perception of high pricing or being overpriced. There are also comments that the home is not equipped to handle residents with dementia or severe incontinence, suggesting care-limitations that should be clarified before placement. A few reviewers also referenced smaller issues such as the house being "dark" or the owner being overly talkative, which speaks to variability in visitor impressions and personal fit.
Taken together, the reviews suggest Coast New Horizon has several standout strengths — particularly its dining program, garden-to-table approach, attractive outdoor spaces, and a warm, family-like caregiving culture led by a highly visible owner/administrator. Those strengths appear consistent across many reviewers and are the facility’s most prominent selling points. At the same time, the presence of serious allegations about medication handling and billing disputes, plus concerns about staffing levels and suitability for dementia/incontinence care, point to variability in resident experience and potential risk areas. The contrast between glowing praise for leadership in many reviews and descriptions of "aggressive" management in others suggests either inconsistent behavior, differing expectations among families, or changes over time.
Practical implications for families considering Coast New Horizon: verify clinical safeguards and policies in person. Specifically, ask for details on medication management protocols, staff-to-resident ratios and turnover statistics, written policies on dementia and incontinence care, examples of how billing is handled and how disputes are resolved, and references from current families (especially those with similar care needs). Tour the private rooms and communal spaces at different times of day to assess lighting, staffing visibility, and mealtime quality. Speak directly with the administrator about any concerns raised in reviews and request documentation of training and incident reporting procedures. In summary, many families appear highly satisfied — praising exceptional food, a beautiful garden setting, and compassionate, family-like care — but the facility also has several notable and potentially serious criticisms that require direct verification before making a placement decision.
