I moved my mom here and overall we're happy - staff are warm, welcoming and communicative, and the community feels down-to-earth and lively. The building and common areas are clean and recently remodeled, dining is generally good (occasionally mediocre), and there are lots of engaging activities and outings. Drawbacks: rooms are often small/dated and some have shared bathrooms, and there are occasional short-staffing delays (especially weekends/new staff) - not ideal for higher-level wound or medical care. I would recommend it for seniors who want an active, caring, cost-effective place, but confirm private-bathroom availability and care limits before committing.
Serra Highlands Senior Living sits in Daly City, just outside of San Francisco, and has a clean, bright, and welcoming feeling, with a mix of independent living, assisted living, memory care, skilled nursing, and even continuing care retirement options, so as folks' needs change, they can stay in the same place and get more care if they need it; the staff are friendly and helpful, including the front desk, and residents and visitors have said it's a pleasant place with lots of positive talking and good energy among residents and workers. The rooms are private and a good size, with bathrooms and some have smart TVs, but the streaming services aren't included, so you'd have to set that up if you want it, and residents can bring their own things to decorate and make it feel more like home, which is nice-plus, you have options like pet-friendly living and accessible showers for those who need them.
There's always someone on duty for 24-hour oversight, and trained staff helps with daily activities like bathing, dressing, or just remembering to take medicine, and people who need more medical care or memory support have personalized plans and a secure area so they stay safe and comfortable. Meals are chef-prepared with vegetarian and kosher options, served in an elegant dining area, and there's always a choice, which is good if someone's a bit picky or has special needs. The building has indoor and outdoor spaces for socializing or just relaxing, including a beauty salon, a visiting room with a TV, resident parking, and transportation to appointments or outings, so people don't feel stuck; folks can walk the wooded paths or sit outside to look at the bay or the gardens, and they host activities all day, so you see people going to arts and crafts, bingo, exercise classes, and even happy hours or live music.
The community has a vibrant, busy feel, with a social calendar full of chances to mingle and connect, and the continued learning program means people can keep growing or pick up something new they never had time for before. Memory care is set up for residents with Alzheimer's or other kinds of dementia, with activities and therapies to help prevent wandering or confusion, and there's skilled nursing if a higher level of care is needed, so you don't have to worry about moving somewhere else if things change. Staff help with planning out what care costs, with real stories and resources about options like veterans' benefits or using home sale proceeds, or even long-term care insurance, so families have support for making decisions.
Serra Highlands Senior Living feels closely knit and active, with lots of chances for friendships, events that keep the days from getting too long or dull, and a sense of safety and support; the place stays tidy and the atmosphere is open, so people can come and go in the common areas and socialize easily, with only a few rules for safety. There's always plenty to do and someone around to help, whether someone lives independently, needs a bit of extra support, or requires more advanced medical or memory care, and there are options for home care and respite stays too, so families can get help without a big commitment. Overall, Serra Highlands offers a variety of services and living choices in a clean, cheerful space surrounded by scenic views and supports people through every stage of aging with respect and care.
People often ask...
Serra Highlands Senior Living offers competitive pricing, with rates starting at a cost of $5,728 per month.
Serra Highlands Senior Living offers independent living and assisted living.
There are 26 photos of Serra Highlands Senior Living on Mirador.
The full address for this community is 501 King Dr, Daly City, CA, 94015.
Yes, Serra Highlands Senior Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
35
Inspections
6
Type A Citations
13
Type B Citations
4
Years of reports
17 Jun 2025
17 Jun 2025
Investigated allegations about up-to-date resident records, meal service, attendance at medical appointments, staff training, restroom supplies, and dementia status. Concluded unsubstantiated.
§ 87463(h)
24 Apr 2025
24 Apr 2025
Found that the deficiencies cited on 4/17/2025 were cleared, and the review was completed.
§ 9058
04 Apr 2025
04 Apr 2025
Investigated an allegation about resident safety and care. The description noted concerns about supervision and how residents were assisted.
§ 9058
17 Apr 2025
17 Apr 2025
Found during an unannounced annual visit that the temperature was 69 F and the CO monitor was working; food supplies were adequate and fire extinguishers were due for evaluation with maintenance scheduled. Six resident and six staff records were reviewed, administrator certificate expired but renewal submitted, and four staff members lacked criminal background clearance; deficiencies were cited.
§ 9058
§ 87355(e)(4)
07 Mar 2025
07 Mar 2025
Investigated findings identified four allegations: dresser inaccessible due to bed placement, no heating in the resident's room and other areas, a fall during a shower transfer, and delays or failures to seek medical attention or arrange transport after the incident. Not enough evidence to prove these violations occurred.
§ 87468.1(a)(13)
§ 87303(b)
24 Feb 2025
24 Feb 2025
Substantiated that three residents eloped due to lack of supervision. Found that other concerns—administrator hours, toilet condition, residents’ nutrition, staffing, staff training, and notifying families about management changes—were not supported by a preponderance of evidence.
§ 87464(f)(1)
04 Dec 2024
04 Dec 2024
Determined the allegation that faucets used for personal care did not deliver hot water and that bathing water was not adequately warm could not be proven or disproven. Water temperatures measured in tested faucets and showers ranged from 105 to 107.2 degrees Fahrenheit.
23 Apr 2024
23 Apr 2024
Found no deficiencies today. Noted a two-story site with secure medications and sharps, a well-stocked kitchen, furnished resident rooms, and ongoing construction on the second floor; a follow-up visit to complete the review was planned.
23 Apr 2024
23 Apr 2024
Inspection revealed no safety hazards or deficiencies at the facility.
09 Apr 2024
09 Apr 2024
Investigated a January 2024 death during a case-management visit, requested the Assisted Living Schedule and training records, interviewed one staff member, found no deficiencies, and reviewed with the Executive Director.
09 Apr 2024
09 Apr 2024
Found no deficiencies during the visit and interviewed 1 staff member.
27 Mar 2024
27 Mar 2024
Found that the allegation that caregivers wore the same gloves for more than one resident could not be proven, and that the shortage of plastic garbage can liners could not be determined. Reviewed the Infection Control Plan and related staff training.
27 Mar 2024
27 Mar 2024
Reviewed allegations of improper infection control practices, including caregivers not changing gloves between residents and shortage of garbage can liners. Evidence was inconclusive to support or refute findings. Insufficient documentation for infection control training and preventionist role noted.
19 Mar 2024
19 Mar 2024
Found no deficiencies after reviewing the resident's medical file, six staff files, and staff training records, and after interviewing two staff members as part of case management related to a death.
19 Mar 2024
19 Mar 2024
Reviewed documents, interviewed staff members, and found no deficiencies during the visit.
07 Feb 2024
07 Feb 2024
Found renovations on the second floor were contained with doors closed, no dust or toxic materials observed, and city inspectors found no anomalies. Meals were served per menus and dietary needs, and the allegation that staff spoke to residents inappropriately was unsubstantiated.
07 Feb 2024
07 Feb 2024
Investigated complaints about inappropriate communication, construction hazards, and inadequate meal services; found no substantial evidence to support claims.
17 Mar 2023
17 Mar 2023
Found compliance with regulations; no citations issued. Recommended licensure.
17 Mar 2023
17 Mar 2023
Confirmed compliance with all regulations during the unannounced visit, recommending licensure of the facility.
21 Feb 2023
21 Feb 2023
Confirmed COMP II completion as successful, with identity verified, licensing laws understood, and LIC 809 completed with photo ID. Reviewed understanding across core areas, including license type and resident populations, admission policies, staffing requirements and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
21 Feb 2023
21 Feb 2023
Confirmed successful completion of Component II inspection, demonstrating understanding of licensing laws and regulations related to facility operation, admission policies, staffing requirements, health conditions, emergency preparedness, complaints, and pre-licensing readiness.
21 Apr 2022
21 Apr 2022
Identified ongoing concerns about licensing information display and license transferability, and noted no timely response by the deadline. Found uncorrected deficiencies under the applicable regulations, with potential penalties if not addressed.
21 Apr 2022
21 Apr 2022
Identified regulatory violations and assessed civil penalties of $100 per day for delays in correcting two violations, accruing daily through 4/21.
21 Apr 2022
21 Apr 2022
Identified deficiencies in regulations were cited during an inspection by the California Department of Social Services.
§ 87206
§ 87109(b)
§ 87206(a)
21 Apr 2022
21 Apr 2022
Identified violations during the inspection led to civil penalties being assessed for non-compliance with certain regulations.
08 Apr 2022
08 Apr 2022
Identified a deficiency in state regulations because the operation advertised itself as licensed before licensure was approved. Failure to address the deficiency may result in civil penalties.
08 Apr 2022
08 Apr 2022
Investigated the allegation that staff did not seek timely medical attention for a resident and found a delay in obtaining care. Investigated the allegation that the resident sustained pressure injuries and identified no evidence that such injuries occurred.
08 Apr 2022
08 Apr 2022
Identified that the site advertised under a different name without a license, displayed signage and online listings under that name, failed to report a February 10, 2022 incident within seven days during leadership transition, and had new leadership with staff unaware of a resident’s baseline and needs.
§ 87211
§ 87205
§ 87206
§ 87109(b)
§ 87411(a)
08 Apr 2022
08 Apr 2022
Investigated operation without approved licensure and identified deficiencies in regulatory compliance.
§ 87206
§ 87109(b)
08 Apr 2022
08 Apr 2022
Confirmed that staff did not seek timely medical attention for a resident but found no evidence of pressure injuries during their stay.
§ 87465(a)(1)
23 Jun 2021
23 Jun 2021
Found premises clean, odorless, and well maintained, with six resident bedrooms and bathrooms organized and properly equipped; hot water in resident bathrooms ranged from 114 to 118 degrees Fahrenheit. Found adequate food supplies (two days perishable and seven days non-perishable), safety devices in place, medications centrally stored and labeled, PPE adequate, staff with clearances and current First Aid/CPR, and resident records complete; no deficiencies observed and operations in compliance with regulations.
23 Jun 2021
23 Jun 2021
Inspection found the facility to be in compliance with regulations, with no deficiencies observed during the visit.
30 Jan 2021
30 Jan 2021
Found the specific allegation unsubstantiated after reviewing medical and care records and interviewing involved parties. Continued falls and injuries occurred despite regular supervision, repeated reassessments, and one-on-one overnight care from an outside provider.
30 Jan 2021
30 Jan 2021
Found that the allegation of inadequate care for a resident's pressure injury was unfounded; medical records showed the injury existed for about a year and received appropriate medical treatment and home health services.
30 Jan 2021
30 Jan 2021
Reviewed multiple assessments, medical records, and interviews regarding allegations of inadequate supervision and falls resulting in injuries. Allegations were not proven due to lack of evidence.