Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.21·(56)
Overall rating
5
4
3
2
1
Care
4.0
Staff
4.2
Meals
4.5
Amenities
4.0
Value
2.3
Pros
Compassionate and attentive caregiving staff
Responsive front-desk and maintenance teams
Clean, well-maintained, hotel-like interiors and grounds
Restaurant-style, varied, high-quality dining
Robust activities and wellness programming
On-site therapy, salon, and theater amenities
Secure, private urban location with outdoor seating
Flexible month-to-month rental options (no large buy-in)
Strong community atmosphere and social engagement
Helpful, non-pushy sales and move-in coordination
Knowledgeable leadership and improving management
Range of apartment sizes and comfortable rooms
Cons
Inconsistent staffing and reliance on temporary caregivers
Gaps in clinical-incident response and family communication
Variable care-quality timeliness and responsiveness
Billing and financial-transparency issues
Unreliable building services and maintenance continuity
Safety-practice gaps for transfers, monitoring, and exits
Noise and maintenance scheduling that impacts residents
Language and communication barriers with some staff
High cost and affordability concerns
Parking and internal navigation challenges
Summary of reviews
Ivy Park at Cathedral Hill presents as a high-amenity, hotel-like senior living community with many strengths and several recurring operational weaknesses. The facility is frequently described as clean and well-maintained, with attractive common areas, gardens, a library, an onsite theater, salon, and physical-therapy resources. Its urban-but-private location and a flexible month-to-month rental model are noted positives for prospective residents who value central access without a large buy-in.
Staffing and hands-on care elicit mixed but clear patterns. Numerous families and residents praise the caregiving team for being compassionate, attentive, and relationship-oriented; staff are often described as knowing residents by name and facilitating a welcoming community atmosphere. At the same time, reviews indicate variability in staffing consistency — including use of temporary caregivers — and instances where response times to resident needs were slower than expected. There are also repeated concerns about how clinical incidents are managed and communicated to families; these have included delayed or unclear family notifications after adverse events and questions about monitoring and transfer practices. Those evaluating the community should ask for specifics on staffing ratios, training, and incident-communication protocols.
Dining and activities are clear strengths. Dining is commonly characterized as restaurant-style, varied, and appealing, and many residents report enjoying the seasonal menus. Programming is broad and active, with exercise classes (yoga, tai chi), arts and crafts (flower arranging), music and movie events, outings, and regular social opportunities like afternoon tea and coffee. The social calendar and wellness offerings contribute to a lively community feel for many residents.
Facility operations show a split between strong aesthetics and occasional service interruptions. While the building itself is consistently described as high-end and hotel-like, reviewers also note intermittent failures in building services: elevators, laundry machines, and internet have been out of service at times, and periodic maintenance or renovation needs (paint, carpeting) have been observed. Neighbors and families also raised issues about early-morning maintenance noise and exterior cleaning schedules that can be disruptive. Prospective residents should confirm how the community handles equipment downtime and planned maintenance.
Management and administrative areas are another mixed category. Several comments commend the sales team for being supportive and non-pushy and note positive changes under newer leadership. Conversely, there are recurring complaints about billing transparency, unexpected charges, and delays in administrative responsiveness. Concerns about parking availability and internal wayfinding (stairs, building size) were also mentioned. Families should request detailed billing practices, written admission and discharge policies (including notice requirements), and ask how language needs are accommodated.
In summary, Ivy Park offers many attributes attractive to independent and assisted living residents: strong dining and activity programs, a well-maintained and amenity-rich environment, and many caring staff members. However, persistent themes around staffing consistency, operational reliability (elevators, laundry, internet), safety-practice gaps, and financial transparency warrant direct inquiry during a tour. Recommended due diligence includes asking about staffing levels and turnover, incident-response protocols and family communication practices, maintenance contingency plans, billing detail and dispute resolution, and availability of language-concordant staff or interpretation services.
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Location
Ivy Park at Cathedral Hill is located at 1550 Sutter St, San Francisco, CA, 94109.
About Ivy Park at Cathedral Hill
Ivy Park at Cathedral Hill sits in the city and offers many choices for older adults, whether someone needs independent living, assisted living, memory care, or skilled nursing. Apartment homes come in studio or one-bedroom floor plans, and residents have private bathrooms, closet space, climate controls, living and dining areas, and in-unit kitchens with appliances, which means you get comfort and privacy, and if you like having your own closet, your own shower, or being able to cook a meal, well, you have those options here; and staff keeps up with regular housekeeping, laundry, trash removal, and maintenance, so folks don't have to worry about chores or fixing things.
The place makes everyday life a bit easier, providing transportation to medical appointments, shopping, and scheduled outings, and someone's always around with an emergency call system and staff on site, so people aren't left alone if there's trouble. Security systems, wellness checks, and enclosed patios or garden spaces help people feel safe, and the secure outdoor areas mean memory care folks can walk around without worry. Nurses and care staff specialize in aging, memory loss, and chronic health conditions and help with medicines, bathing, dressing, feeding, and getting around, and there's support for hospice care, podiatry, and language needs, which keeps things comfortable, even when health changes.
Residents can take part in all sorts of activities, from music and movies to crafts, fitness classes like yoga or chair fitness, cultural or performing arts, and special events like happy hours, films, or holiday celebrations, and there are social programs, support groups, outings, and intergenerational activities so folks don't feel left out. There's a business center, mobile library, newspaper service, game rooms, horticulture projects, and pet therapy, and you can find balance or brain classes, too. Ivy Park works with lots of diets, like diabetic, vegetarian, kosher, low fat, and low salt, and the restaurant-style dining brings out fresh, healthy meals, with staff paying attention to special requests or needs. There are also guided wellness plans for each resident, taking into account physical, emotional, spiritual, and social routines, and there's a steady team that learns everyone's name and makes the place feel neighborly.
Accessible apartments and facilities with wider doorways, Hoyer lifts, transfer aids, and mobility help allow for getting around with less trouble, and memory care units have secure, easy-to-navigate layouts, safe walking paths, and peaceful courtyards. Ivy Park at Cathedral Hill allows pets, has high-speed Wi-Fi, and has a parking garage for visitors. Concierges handle guest meals, room service, and some errands, while common lounges, entertainment areas with cable TV, and inviting exterior areas give residents a place to visit, relax, and enjoy the view. With support for changing needs through a variety of care options, Ivy Park lets people keep their independence as long as possible, then offers more help when it's needed, so life here can feel steady, safe, and well-cared for, and the staff tries hard to be friendly and attentive every step of the way.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at Cathedral Hill offers competitive pricing, with rates starting at a cost of $6,780 per month.
Ivy Park at Cathedral Hill offers independent living, assisted living, and memory care.
There are 46 photos of Ivy Park at Cathedral Hill on Mirador.
Yes, Ivy Park at Cathedral Hill allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1550 Sutter St, San Francisco, CA 94109.
No, Ivy Park at Cathedral Hill does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
385600429
Status
Licensed
Facility type
Residential Care Elderly
Capacity
210 residents
Licensee
COVENTRY SUBTENANT LP;OAKMONT MANAGEMENT GROUP LLC
Found no deficiencies cited during this visit. Documentation indicated updated compliance plan, staff training, and ongoing oversight following prior non-compliance discussions.
10 Aug 2026Inspection
10 Aug 2026Inspection
Cited for supervision-related deficiencies after a resident fall and injuries; civil penalties were assessed for serious bodily injury.
California Code of Regulations, Title 22, § 87466Observation of the Resident
California Code of Regulations, Title 22, § 87211(a)(1)Reporting Requirements
Health and Safety Code § 1569.49(f)Civil penalties for serious bodily injury
04 Aug 2026Inspection
04 Aug 2026Inspection
Identified a Type A deficiency in basic services after a resident left unassisted, creating immediate safety risk.
Type ACCR 87464(f)(1)Basic Services: Care and supervision
04 Aug 2026Inspection
04 Aug 2026Inspection
Investigated a resident death and determined that a violation contributed to the death. Assessed a civil penalty.
California Code of Regulations, Title 22, § 87468.2(a)(4)Additional Personal Rights of Residents in Privately Operated Facilities
California Code of Regulations, Title 22, § 87466Observation of the Resident
California Code of Regulations, Title 22, § 87463(a)Reappraisals
04 Aug 2026Complaint
04 Aug 2026Complaint
Investigated billing-related allegations and concluded there is not a preponderance of evidence to prove the alleged violations.
09 Jul 2026Complaint
09 Jul 2026Complaint
Investigated a complaint alleging a resident was blocked from leaving a room and from talking with health professionals; the allegations could not be proven.
28 May 2026Complaint
28 May 2026Complaint
Concluded that the financial abuse allegation is unsubstantiated.
13 May 2026Inspection
13 May 2026Inspection
Identified several serious regulatory violations related to resident rights, basic services, and administrator qualifications.
Type A87465(h)
Type A87468.2(a)(4)
Type A87468.1(a)(2)
Type A87468.1(a)(6)
Type A1569.312(a)
Type A87411(a)
Type A87405(a)
Type B87466
Type B87463(a)
26 Feb 2026Inspection
26 Feb 2026Inspection
Observed no deficiencies cited during the visit.
25 Feb 2026Inspection
25 Feb 2026Inspection
Observed that one resident's medication was missing from the centrally stored medications despite a physician's order. Most medications were properly labeled and resident and staff files were complete.
Type A87465(h)(5)
18 Feb 2026Complaint
18 Feb 2026Complaint
Investigated allegations that staff did not prevent the spread of a communicable disease, did not safeguard resident belongings, and did not ensure attendance at medical appointments. Found infection-control policies followed, belongings safeguarded or replaced, and reasons for missed appointments explained.
29 Jan 2026Inspection
29 Jan 2026Inspection
Investigated a self-reported suicide incident involving a resident and reviewed staff attestations, medical reports, and care notes.
23 Dec 2025Inspection
23 Dec 2025Inspection
Investigated a complaint that a fall-risk resident was admitted without a fall prevention plan. It concerned safety requirements for residents.
Type B87464(d)
23 Dec 2025Inspection
23 Dec 2025Inspection
Observed no deficiencies during a licensing visit.
18 Dec 2025Inspection
18 Dec 2025Inspection
Investigated an incident in which a resident's medications were provided without a physician's order and were not logged or communicated to the physician, creating safety concerns.
Type B87468.2(a)(4)
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated two complaints: one alleging staff did not administer medications to a resident, and another alleging staff did not report an incident to licensing. Both allegations were unfounded.
13 Oct 2025Complaint
13 Oct 2025Complaint
Investigated the allegations that lack of supervision led to resident falls and that staff failed to report falls as required.
Type A87466
Type B87211(a)(1)
13 Oct 2025Inspection
13 Oct 2025Inspection
Identified a change in management and requested updated documents. No deficiencies cited.
01 Jul 2025Complaint
01 Jul 2025Complaint
Found no corroborating evidence that a resident did not have hot water while in care.
26 Mar 2025Inspection
26 Mar 2025Inspection
Observed overall compliance with licensing requirements and positive engagement among residents and staff, with no deficiencies cited.
25 Feb 2025Inspection
25 Feb 2025Inspection
Observed a clean, well-maintained site with engaged staff and active resident interaction; no deficiencies were cited.
27 Dec 2024Inspection
27 Dec 2024Inspection
Identified follow-up on three incidents: a resident boarded a bus with a 1:1 caregiver and returned to a private home; another resident left the property and returned by bus; and a third resident sustained a femur fracture during a shower. No deficiencies were found.
07 Nov 2024Inspection
07 Nov 2024Inspection
Found that staff did not update the resident's care plan or provide increased supervision after suicidal statements, and the resident died. Documentation and monitoring failed to reflect changes in condition and to arrange higher level of care.
Type A87468.2(a)(4)
Type A87466
Type A87463(a)
Type A87405(a)
07 Nov 2024Complaint
07 Nov 2024Complaint
Investigated allegations that staff locked residents in their bedrooms and did not conduct planned activities; observations showed bedrooms were not locked and residents participated in activities.
28 Aug 2024Inspection
28 Aug 2024Inspection
Identified that a staff member intentionally blocked a resident's bedroom door with a table, preventing the resident from leaving. This action violated the resident's personal rights.
Type A87468.1(a)(6)
09 Aug 2024Complaint
09 Aug 2024Complaint
Investigated allegations that residents were not adequately supervised and that call buttons were not answered promptly; found long response times and communication lapses affecting multiple residents.
Type A87468.1(a)(2)
Type B87411(a)
14 May 2024Complaint
14 May 2024Complaint
Found that staff did not contact emergency services promptly for a resident in need of medical care.
Type A87465(a)(2)
14 May 2024Inspection
14 May 2024Inspection
Identified an amended complaint investigation linked to a January 2024 case; materials reviewed with the executive director during a site visit.
14 May 2024Complaint
14 May 2024Complaint
Investigated a complaint about pest presence, missing resident records, privacy concerns, and a resident reassessment; found pest concerns unsubstantiated, records for new residents present, and privacy and reassessment unfounded.
23 Apr 2024Inspection
23 Apr 2024Inspection
Investigated an incident involving a resident's death. Reviewed related medical and care records; no deficiencies cited.
15 Feb 2024Inspection
15 Feb 2024Inspection
Observed no deficiencies cited during the visit.
14 Feb 2024Inspection
14 Feb 2024Inspection
Identified a PRN medication missing from the centrally stored medication record; otherwise, medications were properly labeled and stored and staff files were complete.
04 Jan 2024Complaint
04 Jan 2024Complaint
Investigated a complaint alleging staff did not maintain records for new residents, did not assess a resident for a higher level of care, failed to keep residents' personal information confidential, and a pest infestation. Found no preponderance of evidence to prove the alleged violations.
15 Dec 2023Complaint
15 Dec 2023Complaint
Investigated allegations that medication was not administered as prescribed and that staff did not respond promptly to residents' call buttons.
Type A87465(a)(4)
Type A1569.312(a)
23 Sept 2023Inspection
23 Sept 2023Inspection
Identified deficiencies related to medical assessments, resident appraisals/needs plans, and annual elevator inspections.
Type B87203
Type B87458(a)
Type B87463(c)
05 Jul 2023Complaint
05 Jul 2023Complaint
Identified issues included serving foods not prescribed by the physician to a resident, delayed response to a call cord during an emergency, and concerns about laundry services.
Type A87468.1(a)(2)
Type B87555(d)(7)
05 Jul 2023Inspection
05 Jul 2023Inspection
Identified a significant delay in responding to a resident's call, leaving a roommate to assist after a fall due to unavailable staff.
Type A1569.312(a)
03 May 2023Inspection
03 May 2023Inspection
Identified an abuse allegation where a staff member punched a resident and did not report it promptly. Also noted that required abuse and neglect training had not been completed for a staff member.
Type A87468.1(a)
Type B87411(c)(3)(C)
25 Apr 2023Inspection
25 Apr 2023Inspection
Investigated an abuse allegation involving a staff member blocking a resident from leaving a pod and punching the resident in the abdomen with pink dumbbells.
24 Apr 2023Complaint
24 Apr 2023Complaint
Investigated a complaint about resident care and found no violations supported by the evidence.
21 Feb 2023Complaint
21 Feb 2023Complaint
Investigated a complaint that two prescribed medications weren't administered on time due to delayed refills and lack of follow-up with the pharmacy and physician, and reviewed staff training on medication procedures.
Type A87468.1(a)(2)
02 Nov 2022Complaint
02 Nov 2022Complaint
Found insufficient staff on all shifts to meet residents' needs and memory care unit rooms were unclean and poorly maintained, affecting residents' safety and comfort.
Type A87411(a)
Type B87303(a)
Type B87468.1(a)(2)
02 Nov 2022Complaint
02 Nov 2022Complaint
Investigated allegations that staff did not respond promptly to a resident's call after a fall and did not seek medical attention promptly.
Type A87564(f)(1)
Type A87464(f)
10 Aug 2022Inspection
10 Aug 2022Inspection
Identified that staff failed to notify the resident's representative about an incident in a timely manner because the updated contact information was not reflected on the paper chart.
Type B87506(a)(b)(8)
10 Aug 2022Complaint
10 Aug 2022Complaint
Investigated an incident-reporting issue and an injury claim involving a resident; found that the health condition change was not reported to the responsible party despite protocols being followed, and the injury allegation lacked evidence.
Type B87468.1(a)(8)
10 Aug 2022Inspection
10 Aug 2022Inspection
Observed two residents who tested positive for COVID-19 engaging in activities with non-infected residents without face coverings, and staff were not aware of their positive status. There was no documented evidence of daily COVID-19 status discussions or timely reporting of cases to licensing.
Type A87468.1(a)(2)
Type A87405(b)
Type B87211(a)(2)
10 Aug 2022Complaint
10 Aug 2022Complaint
Identified that a resident's change of condition led to hospitalization and the responsible party was not notified in a timely manner. Also reviewed an allegation that a resident suffered a fall, with interviews and observations conducted.
Type B87468.1(a)(8)
12 Apr 2022Inspection
12 Apr 2022Inspection
Identified that residents were not offered an alternate location to take hot showers during hot water pump repair, potentially creating health and safety risks.
Type B87468.1(a)(2)
12 Apr 2022Complaint
12 Apr 2022Complaint
Investigated the allegation of disrepair related to hot water; found the issue occurred for a few days and residents were offered showers when possible, with delays due to a part shipment.
14 Apr 2021Complaint
14 Apr 2021Complaint
Investigated complaints about safety and care. Found that a resident sustained a lump and hematoma and that staff did not adequately assist with eating and personal hygiene, with related record-keeping and training concerns.
Type B87468.1(a)(2)
Type B87464(f)(4)
26 Mar 2021Complaint
26 Mar 2021Complaint
Investigated four specific complaints and found no evidence to support them: psychiatric help for a resident, training of medical technicians for medications, reporting of medication errors, and disrepair.
22 Mar 2021Complaint
22 Mar 2021Complaint
Found that the allegation that staff refused resident visitors was explained by safety concerns, COVID-era visitation limits, and an incident that led to restricting visitors, with the resident’s POA requesting limits. Found that the allegation that staff prevented phone calls was clarified, since the resident had access to a phone in the living area and could request staff assistance to place or receive calls, and there was not a preponderance of evidence to prove the allegations.
22 Mar 2021Complaint
22 Mar 2021Complaint
Determined that the allegations regarding staffing adequacy, staff training, first aid kit supplies, drinking water access, and telephone access were unsubstantiated.
19 Nov 2020Inspection
19 Nov 2020Inspection
Reviewed case-management details and interviewed the resident and the executive director; requested medical records for the ER and doctor visits on 11/9/2020, staff training on reporting, the executive director’s investigation summary, staffing and dining schedules for 11/6–11/8/2020, and the resident’s daughter’s contact information. The executive director said the documents would be emailed within 24 hours, and an online copy was sent for signature.
25 Sept 2020Inspection
25 Sept 2020Inspection
Investigated a September 16, 2020 incident involving a resident and a nurse, witnessed by another nurse. Interviewed the administrator and the witness, spoke with the resident via Facetime, and requested relevant documents and nurse training.
02 Dec 2019Inspection
02 Dec 2019Inspection
LPAs confirmed deficiencies in medication administration and documentation during the inspection.
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