I placed my loved one here and have been consistently impressed by the compassionate, attentive staff-nurses, CNAs and administrators (Crystal and the admissions team were especially helpful). The home is clean, bright and safe with fun activities, a salon, courtyard, good food and nearby skilled nursing for peace of mind. New ownership and ongoing updates have brought positive energy; I feel confident recommending this affordable, welcoming community while it continues to grow.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.53·(57)
Overall rating
5
4
3
2
1
Care
2.7
Staff
3.5
Meals
2.7
Amenities
3.1
Value
2.6
Pros
Compassionate and dedicated caregiving staff
Helpful admissions and social-work support
Engaging activities and volunteer programs
Home-style dining with positive feedback
Affordability and favorable pricing
Multiple care levels and on-site skilled-nursing access
Physical therapy and rehabilitation services
Salon, courtyard, and event spaces
Bright, well-lit interiors with natural light
Studio apartment options
Convenient location near shopping and family
Clean, well-kept grounds and common areas
Ongoing facility remodeling and aesthetic improvements
Safe, well-lit exterior areas for walks
Cons
Inconsistent staffing levels and caregiver availability
Variable staff competency and conduct
Gaps in clinical responsiveness and follow-up
Sanitation concerns in some resident rooms and common areas
Pest-control concerns in units and shared spaces
Maintenance and repair-process weaknesses
Communication gaps between management, staff, and families
Temperature- and HVAC-control inconsistencies
Unreliable meal-service timing and continuity
Security and resident-supervision lapses
Rent increases impacting fixed-income residents
Allegations of theft and property-security issues
High staff turnover during ownership transition
Summary of reviews
Reviews present a split picture of Stonehaven Senior Living: many accounts praise compassionate caregivers, engaging activities, and a number of facility amenities, while a substantial set of operational concerns recurs across reviews. Strengths cited include an attentive admissions team and social worker assistance, a range of care options with nearby skilled-nursing access, on-site therapy, and communal amenities such as a salon, courtyard, and event space. Several reviewers also note affordability, bright interiors, studio-unit availability, and active holiday and volunteer programming that contribute to a home-like atmosphere.
Care and staffing descriptions vary considerably. Positive reports emphasize kind, organized, and dedicated CNAs and nurses who foster a supportive environment and meaningful resident engagement. At the same time, many reviews describe inconsistent staffing levels, frequent caregiver absences, and uneven staff competency. These operational issues link to concerns about delays in attending to residents, inconsistent medication or incident follow-up, and long waits for assistance after falls or call lights. There are also observations praising specific clinical leaders, indicating pockets of strong clinical leadership amidst broader variability.
Dining and activities receive mixed comments. Multiple reviewers describe enjoyable, home-style meals and active programming (cards, dominoes, outings, holiday events) that residents enjoy. However, several reviews note unreliable meal timing, long waits, and service interruptions. Activity offerings are generally seen as engaging when staffed well, and community involvement and volunteer programs are highlighted as positive contributors to resident quality of life.
Facility condition and maintenance are inconsistent across accounts. Positive mentions include clean grounds, recent remodeling, improved aesthetics, and well-maintained common areas. Counterbalancing this are recurring sanitation and pest-control concerns in some rooms and common areas, odor concerns in certain spaces, and examples of maintenance and repair processes that are slow or poorly executed. Temperature control is another operational weakness: reviewers report both overheated and very cold conditions at different times.
Management and ownership themes show transition. Several reviewers describe a new ownership or management team and note visible improvements, renewed staff morale, and renovation plans. Conversely, communication gaps between management, staff, and families are frequently cited—families report unclear or delayed information about repairs, care issues, or policy changes. Financial concerns also appear: rent increases and affordability pressures are a consistent worry for fixed-income residents. There are isolated but serious claims—including allegations of theft and concerns following a resident's death—that have prompted calls for investigation; these underscore the need for transparent incident-response and documentation.
Overall, Stonehaven appears to offer important strengths in caregiving, social programming, and affordability, alongside notable operational risks tied to staffing consistency, sanitation and pest control, maintenance responsiveness, and communication. Prospective residents and families should verify current staffing patterns, pest-control and housekeeping protocols, incident-response procedures, and recent inspection or ownership-change documentation during any tour or decision process. Visiting multiple times (including meal and activity hours) and speaking directly with nursing leadership and the admissions/social-work team can help assess whether recent improvements have addressed the recurring concerns noted in reviews.
Reviews written on Mirador
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Medicare Ratings
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Stonehaven Senior Living is located at 1717 S. Winery Ave., Fresno, CA, 93727.
About Stonehaven Senior Living
Stonehaven Senior Living sits on a pretty 10-acre property and has a reputation for its warm, community feeling, where the staff and residents know each other well and people feel like they're part of a family, and being family-owned and operated keeps that friendly touch alive in everything they do. The facility offers independent living, assisted living, and skilled nursing care, all under one roof, with 116 bedrooms across different types of apartments and rooms, including one-bedroom and studio options, some with kitchenettes, private bathrooms, cable TV, telephone, air conditioning, and Wi-Fi/high-speed internet, so everyone can find the place that fits their needs. Residents can count on 24-hour support, including supervision, a call system, and plenty of trained staff like Registered Nurses, Licensed Therapists, Licensed Vocational Nurses, Restorative Nursing Assistants, attending Physicians and Nurse Practitioners, a Medical Director, and a Registered Dietitian/Nutritionist, who handle ongoing care and emergencies and work alongside the Healthcare Administrator and Admissions Team. Stonehaven offers specialized dementia and Alzheimer's care, respite care, and palliative services, plus skilled nursing and rehab like physical, occupational, and speech therapy, as well as support for stroke, multiple sclerosis, Parkinson's, and orthopedic recovery, and they've got unique therapies for balance, falls, and lipedema too. The care team puts together personalized support plans, adjusts medication as needed, helps with bathing, dressing, and transfers, and keeps in close contact with families through regular meetings. The nursing home has restaurant-style meals planned by a professional chef, snacks, meal options for special diets, and services like bi-weekly housekeeping, laundry, and maintenance, with some apartments also offering self-service laundry during the day. Residents enjoy a packed social and recreational calendar, including crafts, music, movie nights, arts activities, and outings; they can gather in common rooms, Memorial Hall, outdoor areas, or attend community-sponsored events and church activities if they wish. For those who want to stay active or get outside, there are landscaped gardens, well-lit carports/storage, and transportation services with shuttle buses and vans at the front desk, making it easy to get around or get help moving in. Stonehaven supports independence, encouraging each person to pursue hobbies, explore new interests, and access social gatherings, all while having access to skilled care, medication management, adaptive equipment, and help with daily activities. Security and emergency systems are active 24/7, while the concierge can help with special needs, and the team regularly checks on residents' health, emotional, and even financial concerns to keep everyone as comfortable as possible. With private, semi-private, and rehab suites available in the skilled nursing area; spacious, furnished apartments for assisted and independent living; and a friendly pace to daily life, Stonehaven offers a place where seniors can age with dignity and support, and the whole staff focuses on keeping things safe, pleasant, and personal, all on RCFE license #100400622.
People often ask...
Stonehaven Senior Living offers independent living, assisted living, memory care, and skilled nursing.
There are 1 photos of Stonehaven Senior Living on Mirador.
Yes, Stonehaven Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1717 S. Winery Ave., Fresno, CA 93727.
No, Stonehaven Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified lack of fingerprint clearances for all staff reviewed, with several individuals un-cleared, creating immediate risks to residents.
Type ACCR 87355(e)Criminal Record Clearance
22 May 2026Complaint
22 May 2026Complaint
Found that the staffing-level allegation was unsubstantiated and the transportation and dementia-safety allegations were unfounded.
22 May 2026Complaint
22 May 2026Complaint
Investigated a complaint alleging staff disturbed a resident's sleep; interviews and records showed staff performed 2-hour checks for care and supervision, and there wasn't enough evidence to prove the allegation.
22 May 2026Inspection
22 May 2026Inspection
Identified concerns and discussed licensee responsibilities, administrator qualifications, reporting requirements, and proper evictions during an office meeting.
17 Apr 2026Complaint
17 Apr 2026Complaint
Investigated a complaint alleging medications were not dispensed as prescribed and resident records were not updated in a timely manner; findings did not establish the alleged violations.
17 Apr 2026Complaint
17 Apr 2026Complaint
Investigated a complaint alleging staff did not meet resident care needs and did not assist with medical appointments. Records and interviews showed the resident had appointments and two hospital stays, and there was not a preponderance of evidence to support the allegations.
17 Apr 2026Complaint
17 Apr 2026Complaint
Investigated a complaint alleging medication administration issues and inadequate food service. Both allegations were unsubstantiated.
18 Mar 2026Complaint
18 Mar 2026Complaint
Identified that a resident's signature on a form presented to a physician did not belong to them, suggesting a former staff member forged the signature. A separate dietary complaint was dismissed after finding no physician order for a special diet, though a dietary preferences sheet existed.
Type B87207
18 Mar 2026Complaint
18 Mar 2026Complaint
Investigated allegation that staff did not allow resident to return. Found the allegation unfounded.
18 Mar 2026Complaint
18 Mar 2026Complaint
Investigated a complaint alleging medication was not administered in a timely manner and a verbal altercation with residents, and found there was insufficient evidence to prove or disprove the allegations.
14 Nov 2025Complaint
14 Nov 2025Complaint
Investigated the allegation that the licensee overcharged a resident for services and found it unsubstantiated.
27 Oct 2025Inspection
27 Oct 2025Inspection
Identified several health and safety violations, including un-cleared staff, delayed handling of a resident fall, and nonfunctional call and signal systems, along with unsanitary bathroom conditions.
Type A87355(e)(2)
Type A87465(g)
Type B87211(a)(1)
Type B87303(i)(1)(B)
Type B87303(a)
27 Oct 2025Complaint
27 Oct 2025Complaint
Investigated allegations that a resident sustained a severe fracture due to staff neglect, that staff did not assist after a fall, and that staff made inappropriate comments toward residents. Findings were undetermined.
18 Jun 2025Complaint
18 Jun 2025Complaint
Investigated an allegation that staff did not safeguard a resident's personal belongings; evidence did not establish that the incident occurred.
03 Jun 2025Complaint
03 Jun 2025Complaint
Investigated two dietary-related allegations. Found that special dietary needs were documented, monitored, and honored, and that meals met regulatory standards with alternatives available.
03 Jun 2025Complaint
03 Jun 2025Complaint
Investigated two allegations about admissions paperwork and communication with the family; found that the admissions agreement was provided and care information was shared with the family.
09 Apr 2025Inspection
09 Apr 2025Inspection
Observed a clean, well-maintained setting with adequate furnishings and safety features. Pre-licensing requirements were met.
27 Jan 2025Inspection
27 Jan 2025Inspection
Identified an unannounced visit to interview a resident about allegations against the previous provider, which did not concern the current location.
09 Jan 2025Inspection
09 Jan 2025Inspection
Verified understanding of licensing requirements and program operations during COMP II.
08 Jan 2025Complaint
08 Jan 2025Complaint
Investigated the allegation that staff did not assist the resident with medical appointments; the claim was unfounded.
30 Dec 2024Inspection
30 Dec 2024Inspection
Identified a malfunctioning walk-in freezer door that posed a health and safety risk during a licensing visit.
Type B87303(a)
04 Nov 2024Complaint
04 Nov 2024Complaint
Investigated allegations about medical assessments before admission, maintenance of resident records, hot water delivery, signed physician orders for medications, and staff training and found no evidence these issues occurred.
09 Oct 2024Complaint
09 Oct 2024Complaint
Investigated the allegation that staff removed the complaint poster. Found the poster remained posted and the allegation unfounded.
27 Dec 2023Inspection
27 Dec 2023Inspection
Identified a deficiency because there was no appropriate fire clearance for bedridden residents. This posed an immediate safety risk.
Type A87606(c)
18 Oct 2023Complaint
18 Oct 2023Complaint
Identified financial distress with co-mingling of funds affecting residents and failure to report to the Department.
Type B87155
Type B87213
Type B87211(d)(1)
18 Oct 2023Complaint
18 Oct 2023Complaint
Identified co-mingling of funds between the skilled nursing operation and the assisted living unit, affecting the latter.
18 Oct 2023Inspection
18 Oct 2023Inspection
Observed clean conditions, functioning utilities, and adequate food supply and staffing, with no deficiencies cited.
22 Sept 2023Complaint
22 Sept 2023Complaint
Investigated a complaint alleging the premises were not in good repair, staff did not assist with a dressing change, and staff threatened a resident and did not treat them with dignity.
14 Aug 2023Inspection
14 Aug 2023Inspection
Observed clean, safe, sanitary, and well-maintained premises with clear exits, ongoing food deliveries, and adequate perishable food on hand.
31 Jul 2023Inspection
31 Jul 2023Inspection
Observed premises clean, safe, sanitary, and in good repair during an unannounced case management - health checks visit. No service interruptions were reported.
21 Jul 2023Inspection
21 Jul 2023Inspection
Observed a clean, safe, and well-maintained environment with no interruptions to essential services and sufficient food supplies. An exit interview was conducted.
12 Jul 2023Inspection
12 Jul 2023Inspection
Observed clean, well-maintained conditions, adequate staffing, and ongoing services with no hazards noted.
28 Jun 2023Inspection
28 Jun 2023Inspection
Observed clean, well-maintained conditions with adequate staffing and supplies; no deficiencies were cited.
23 Jun 2023Inspection
23 Jun 2023Inspection
Observed clean conditions, adequate staffing, and available food supplies; no deficiencies identified.
13 Jun 2023Inspection
13 Jun 2023Inspection
Observed no deficiencies; environment clean, comfortable, in good repair, with functioning utilities and staffing adequate to meet residents' needs.
08 Jun 2023Inspection
08 Jun 2023Inspection
Observed clean living areas, adequate staffing, and functioning utilities during a case management health check; no deficiencies were cited.
30 May 2023Inspection
30 May 2023Inspection
Observed clean conditions, functioning electricity, adequate food supply, maintained outdoor areas, and adequate staffing; no deficiencies cited.
17 May 2023Inspection
17 May 2023Inspection
Found clean and well-maintained conditions with adequate staffing and supplies; no deficiencies were cited.
11 May 2023Inspection
11 May 2023Inspection
Observed safe, clean conditions with adequate staffing; no deficiencies cited.
03 May 2023Inspection
03 May 2023Inspection
Observed a virtual office meeting about operation and finances; payroll concerns were linked to insurance, and updates on insurance information, the current budget, and capacity change details were requested.
01 May 2023Inspection
01 May 2023Inspection
Observed adequate staffing and a clean, well-maintained environment; no deficiencies were cited.
27 Apr 2023Inspection
27 Apr 2023Inspection
Found the environment clean, with functioning utilities and an adequate food supply; no deficiencies were cited.
20 Apr 2023Inspection
20 Apr 2023Inspection
Identified no deficiencies during a case management - health checks visit.
19 Apr 2023Inspection
19 Apr 2023Inspection
Observed conditions were clean, orderly, and well powered, with adequate staffing. No deficiencies were cited.
16 Apr 2023Inspection
16 Apr 2023Inspection
Observed no health and safety deficiencies during a case management visit.
15 Apr 2023Inspection
15 Apr 2023Inspection
Observed adequate staffing and a clean, odor-free environment with sufficient food supply; no deficiencies cited.
14 Apr 2023Inspection
14 Apr 2023Inspection
Observed conditions within regulation, with a comfortable temperature, power on, food available, and clean, odor-free surroundings. Staffing appeared adequate to meet residents' needs.
07 Feb 2023Complaint
07 Feb 2023Complaint
Investigated a complaint alleging staff did not ensure food service sanitation practices were followed. Observed staff wearing hair nets during meal preparation in the kitchen.
05 Dec 2022Inspection
05 Dec 2022Inspection
Observed adherence to infection-control protocols and safety measures with available PPE and sanitation; no deficiencies were issued.
17 Nov 2021Inspection
17 Nov 2021Inspection
Observed a clean, well-maintained environment with adequate safety measures and supplies; no deficiencies were observed.
21 Sept 2020Complaint
21 Sept 2020Complaint
Found no evidence that residents' rooms were not properly cleaned; rooms were properly maintained with increased cleaning during COVID.
14 Jul 2020Complaint
14 Jul 2020Complaint
Confirmed allegations of a resident wandering off and sustaining a hip fracture. Civil Penalty assessed.
15 Apr 2020Complaint
15 Apr 2020Complaint
Found no evidence of the alleged issue after interviewing staff, reviewing resident files, and conducting a physical plant check.
23 Mar 2020Complaint
23 Mar 2020Complaint
Reviewed allegations of resident neglect and found no evidence to support the claims. Residents denied issues with care, staff denied allegations, and records showed appropriate fall prevention measures in place.
06 Feb 2020Inspection
06 Feb 2020Inspection
Conducted unannounced inspection and found no health or safety deficiencies. Residents observed engaging in various activities throughout the facility.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Stonehaven Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Stonehaven Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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