I placed my loved one here and overall I'm thankful - the staff are warm, attentive, and often go above and beyond; the food is excellent, the grounds and rooms are clean and homey, and it felt like good value with smooth transitions. Activities, communication, and small-community feel were definite pluses. However, I noticed inconsistent staffing and responsiveness, and there are troubling reports in memory care of neglect and safety incidents and poor billing transparency - so ask direct questions about staffing, safety protocols, and charges before deciding.
Staff know residents by name and provide personalized care
Excellent dining and talented chef; meals described as delicious
Clean, well-maintained facility with no bad smells
Attractive, well-groomed courtyard and grounds with fountains and fruit trees
Smaller, home-like community allowing more individualized attention
Strong memory-care program noted by multiple reviewers
Private rooms with bathrooms available in memory care
Helpful and knowledgeable admissions/tour staff and community relations
Responsive staff and good communication with families (frequently noted)
Hotel-like lobby and pleasant common areas
Well-lit, open dining and activity spaces
Activities coordinator and some engaging programming (crafts, games, walks)
Uniformed caretakers and professional presentation of staff
Assistance with paperwork and transitions praised
Fixed-price/no billing tiers noted as transparent/value
Pet-friendly community and transportation assistance reported
COVID precautions implemented and appreciated by some families
Ongoing remodeling and facility upkeep mentioned positively
Many reviewers highly recommend and express gratitude
Cons
Inconsistent housekeeping and cleaning (mopping/thoroughness issues)
Short-staffing and staffing shortages affecting supervision
Variable staff behavior—some staff described as harsh or inconsistent
Poor responsiveness or difficulty reaching staff at times
Reports of resident neglect and past safety incidents (injury, infection)
Laundry mix-ups and residents wearing each other's clothes
Problems with medication administration and staff rotations
Management transparency concerns, billing complaints and alleged dishonesty
Smoking policy not consistently enforced (indoor smoking reported)
Few or inconsistent activities in some memory care units
Some very small rooms where wheelchairs barely fit
Prohibition on glass items limiting personal possessions
Dining logistics complaints (need to go outside to dining room in cold)
Aesthetic complaints about some dining furnishings described as outdated
Isolated reports of rebranding/name change tied to past neglect
Noise or looping TV in common areas with limited outdoor time reported
At least one report of air conditioning issues
Mixed reports on continuity of care and staff turnover
Some reviewers found the property shabbier than competitors
Mixed overall consistency—experiences vary widely between families
Summary review
Overall sentiment in the reviews of Hacienda Senior Living is mixed but leans positive, with a strong majority of comments praising the staff, food, grounds, and the facility’s small, home-like atmosphere. Many reviewers emphasize that caregivers are kind, attentive and go above and beyond; staff commonly know residents by name and provide personalized support. The dining program receives frequent praise for quality and portion size, and several reviewers singled out an excellent chef and delicious meals. The grounds and courtyard are repeatedly described as beautiful, well-manicured, and calming, with fountains, fruit trees, and grassy outdoor spaces that contribute to an “oasis” vibe. Multiple accounts highlight private rooms in memory care, a hotel-like lobby, helpful admissions staff, and transparent pricing structures (fixed price/no billing tiers) as additional strengths.
Memory care care is often cited as a particular strength: reviewers note a dedicated memory care building, strong programming in many instances, a full-time activities coordinator, and a welcoming environment for those with cognitive impairment. The community’s smaller size is seen as a benefit by many families because it enables more personalized attention and closer relationships between staff and residents. Cleanliness and facility upkeep are commonly reported; many visitors found the center fresh-smelling, well-lit and organized. Several families report smooth transitions and strong communication that eased moves from prior facilities. The site also receives credit for being pet-friendly, providing transportation for medical needs, and taking COVID precautions seriously.
Despite these positives, there are consistent patterns of concern across the reviews that prospective families should not overlook. Staffing and consistency issues are a recurrent theme: several reviewers report short-staffing, difficulty reaching staff, variability in staff demeanor (some described as harsh), and problems with staff rotations and continuity that appear to affect care quality. Housekeeping is described as inconsistent in multiple accounts — with complaints about insufficient mopping and general thoroughness — and there are reports of laundry mix-ups resulting in residents wearing each other’s clothes. Some reviews raise serious safety and transparency concerns, including at least one account of an infection after stepping on a nail that led to death, other injury reports resulting in hospitalization, and allegations of poor transparency or billing problems. A few reviewers mention management dishonesty or that a past rebranding/name change followed neglect; these are serious red flags that contrast with the many positive testimonials.
Activity programming and daily engagement receive mixed reviews. While several reviewers praise active, engaging offerings (crafts, games, group walks, social meals), other families—especially those with loved ones in memory care—report few activities or underwhelming programming on certain days. Dining logistics have both praise and critique: although food quality is often lauded, one reviewer complained about having to exit the building and go outside in cold weather to reach the dining room. Facility layout and room size are also double-edged: the community’s smaller scale contributes to intimacy and personalization, but some rooms are reported as very small (wheelchair fit concerns) and there are restrictions such as prohibiting glass items that may limit personal comforts. Smoking policy enforcement appears inconsistent, with several reports of staff and residents smoking in or near the building despite a stated no-smoking rule.
Taken together, the reviews portray Hacienda Senior Living as a community with many strengths—most notably its caring staff, excellent dining, attractive grounds, and strong memory-care reputation—but also a place with variability in operational reliability. Positive experiences tend to cluster around families who encountered stable, compassionate staff and saw active programming and clean, well-kept spaces. Negative experiences cluster around periods or units where staffing, housekeeping, safety, or management transparency were perceived as lacking. Because the range of experiences is broad (from “hidden gem” and “highly recommended” to “horrible” and “not recommended”), prospective residents and families should carry out a focused, in-person evaluation: ask for current staffing ratios and turnover information, request incident logs or examples of how safety issues are handled, observe a typical mealtime and an activity period, review housekeeping and laundry procedures, verify the smoking policy enforcement, and get details on billing and price structure. Doing so will help determine whether Hacienda’s many strengths align with a specific loved one’s needs and whether the areas of inconsistency have been addressed by current management.
Location
About Hacienda Senior Living
Hacienda Senior Living is a smaller, boutique-style community designed for seniors who want comfort, independence, and help when needed, and the place really does have that homey feel with bright apartments that fill up with natural light, clean carpets, closet space, and safety features everywhere, and you've got staff around day and night to help with things like medical reminders or walking and getting to meals and events or even just basic hygiene like bathing and dressing, so no one's left to figure those things out on their own. The apartments come in semi-private or studio sizes, about 200 square feet each, and rooms line up around a central dining and community area so staff can keep an eye out and it's always easy to get together for meals or games, and those shared spaces include indoor and outdoor lounges, a pretty courtyard, fitness center, arts and crafts room, and community gardens, all helping people spend time together or on their own, depending on what they're up for. For those living with memory loss or other cognitive illnesses like Alzheimer's, Hacienda Senior Living has a separate memory care neighborhood staffed by people trained especially for dementia care-they've got locked grounds for safety, routines for daily check-ins and medication management, and activities aimed at supporting memory and keeping life meaningful, plus a focus on respect and knowing each person for who they really are, which does make a big difference since everyone's experience is a little different and the staff know how to listen and work with families. The place offers exercise programs, outings, book and music clubs, intergenerational activities, Spanish language services, and regular lectures, so there's always something to look forward to, and meals come home-cooked style with plenty of options for dietary needs like low-sodium or vegetarian, and you'll always find snacks available. There's a nurse on staff and on call, with trained aides covering everything from help with walking and wheelchairs to handling medications, and they run daily housekeeping, laundry for clothes and linens, and make sure trash gets out every day too, so no one's got to worry about chores. The environment's clean, friendly, and relaxed, meaning folks can enjoy the gardens or patios when the weather's nice, and guests and families have parking when they visit. Residents have access to cable and high-speed internet in their rooms and all over the community, with transportation services for appointments or outings, so you're not stuck indoors all the time. They've got a pet-friendly policy for a limited number of pets, offer respite care for short-term needs, and keep a licensed staff ready for special conditions like diabetes, stroke, Parkinson's, and more. The whole place is laid out to let people live as independently as possible, but with enough help on hand to let them and their families relax knowing someone is always available, and the grounds have secured paths and well-kept gardens for fresh air and easy walks. The staff take pride in making everyone feel seen and supported-no one gets lost in the shuffle here-and they do a good job building a sense of community, with room layouts and shared spaces meant to bring people together while still allowing plenty of privacy. Basic services like apartment maintenance, transportation, haircuts, devotional services, and organized games and creative work are all part of daily life, and the leadership emphasizes kindness and respect above all, so newcomers often feel welcome right away.
People often ask...
Hacienda Senior Living offers competitive pricing, with rates starting at a cost of $5,984 per month.
Hacienda Senior Living offers assisted living, memory care, and board and care.
There are 23 photos of Hacienda Senior Living on Mirador.
The full address for this community is 161 N Hemet St, Hemet, CA, 92544.
Yes, Hacienda Senior Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
50
Inspections
6
Type A Citations
3
Type B Citations
6
Years of reports
21 May 2025
21 May 2025
Found that the allegation that staff prevented a resident from making or receiving phone calls lacked a preponderance of evidence; interviews with residents indicated they could use the phone to call and be called, and the resident had access to a personal phone.
08 Aug 2025
08 Aug 2025
Found that staff did not report an incident involving a resident within the required timeframe, and LTCO notification occurred later than allowed.
§ 87211(b)
31 Jul 2025
31 Jul 2025
Investigated the allegation that the resident was not provided food in care and the allegation that the resident’s visitor was denied entry. Based on interviews, observations, and record review, these allegations are unsubstantiated.
28 Jul 2025
28 Jul 2025
Investigated allegations that a staff member hit a resident, failed to provide adequate food service, and did not dispense medications as prescribed; interviews and records showed conflicting accounts and did not establish a preponderance of evidence, so the allegations were deemed unsubstantiated.
18 Jul 2025
18 Jul 2025
Investigated allegations that staff did not meet a resident's toileting needs and that medications were not given as prescribed; interviews and records showed regular diaper changes, medications administered as prescribed, and that the resident was not on seizure medication, with these allegations unsubstantiated.
18 Jul 2025
18 Jul 2025
Found no evidence to support the allegation that staff neglected a resident and caused bed sores, that the resident was not bathed, or that residents' money was abused. Records and interviews showed the resident received regular care, including bathing, and money was managed by residents or family members as appropriate.
18 Jun 2025
18 Jun 2025
Found no deficiencies; the home appeared clean, safe, and well maintained, with complete client and staff records, properly stored medications, and functioning safety systems.
§ 9058
21 May 2025
21 May 2025
Investigated allegations that staff did not allow residents to make or receive phone calls and to have visitors; found residents could use the phone and receive calls, and visits were allowed according to policy.
21 May 2025
21 May 2025
Found insufficient evidence to prove the claim that staff failed to meet residents' personal care needs. Toenail care for one resident had been provided by a pediatrician, and dental care was arranged after insurance coverage became available, with interviews indicating residents can obtain dental appointments when they request.
13 May 2025
13 May 2025
Found unfounded the allegation that staff did not notify a responsible representative about a resident's incident. The records showed no designated responsible party on file, and staff had informed a contact about the resident's hospitalization.
28 Apr 2025
28 Apr 2025
Found no health and safety concerns at the site after interviews with staff and residents, reviewing care plans and hospice records, and observations; ten residents and three staff were present, four residents received Hospice services, and none had special diets.
§ 9058
14 Mar 2025
14 Mar 2025
Investigated the incident in which a resident was denied entry after a medical appointment; law enforcement assisted and entry was later permitted on the premises. Found no evidence that eviction protocols were violated or that a resident was denied visitors, and noted mixed statements about toileting assistance with logs showing staff provided help and the resident sometimes refused.
§ 80072(a)(1)
06 Feb 2025
06 Feb 2025
Found that serious incidents were not reported to the department within seven days, as required. Conducted interviews with residents and reviewed documents during the process.
31 Jan 2025
31 Jan 2025
Investigated an unlawful eviction allegation involving a resident who received an eviction notice that lacked required facts, including dates, places, witnesses, and the circumstances of noncompliance. Licensee acknowledged the deficiency and was advised on regulatory requirements.
§ 87224(d)
17 Sept 2024
17 Sept 2024
Found no deficiencies. Infection control, physical plant, food service, medication management, staff and resident records, and disaster preparedness met all requirements, with the last fire drill conducted on 6-12-2024.
17 Sept 2024
17 Sept 2024
Reviewed the facility and found it to be well-maintained, with all necessary requirements met, and no deficiencies cited.
18 Jun 2024
18 Jun 2024
Found an unannounced annual inspection with entry allowed and a meeting with the administrator to explain the purpose. Found adequate food supplies for perishable and non-perishable needs, dining supplies available, and a clean kitchen free of vermin; due to time constraints, a return visit will be needed.
18 Jun 2024
18 Jun 2024
Inspection confirmed adequate food supply and cleanliness of the kitchen.
18 Jan 2022
18 Jan 2022
Identified that one resident was left in soiled clothing for an extended period because staff avoided changing them due to the resident’s uncooperative behavior. Found that two other reports—one of a fall during a clothing change with minor injury, and another of a death later deemed natural—lacked sufficient evidence.
27 Oct 2023
27 Oct 2023
Found no evidence to support the allegation that staff spoke inappropriately to residents. Found no evidence to support the allegation that medical attention for a resident was not sought promptly, and no evidence of an unexplained injury occurring while in care.
27 Oct 2023
27 Oct 2023
Investigated allegations of inappropriate staff behavior, untimely medical attention, and unexplained injuries, all deemed unsubstantiated based on resident and staff interviews, with no deficiencies noted during the visit.
14 Sept 2023
14 Sept 2023
Found no deficiencies after an unannounced annual inspection. Noted two buildings with delayed egress, six staff and 18 residents present, functioning fire alarms and CO detectors, secure medications, safe kitchen storage, secured cleaning supplies, unobstructed indoor/outdoor passageways, no bodies of water on site, and last fire drill conducted on 7/20/2023.
14 Sept 2023
14 Sept 2023
Confirmed no deficiencies during inspection of the facility, ensuring the safety and well-being of residents and staff.
22 Aug 2023
22 Aug 2023
Identified insufficient information to confirm that a staff member assaulted a resident on or around August 13, 2023, or that a staff member threatened to call police; both allegations remain unresolved at this time.
22 Aug 2023
22 Aug 2023
Investigated allegations of physical assault and threats towards a resident, resulting in findings of insufficient evidence to prove the alleged violations occurred.
22 May 2023
22 May 2023
Identified numerous safety and compliance deficiencies during a pre-licensing visit, including missing 72-hour emergency food supply, nonfunctional toilet in Room G, loose shower faucet, torn window screens, missing fire extinguisher inspection tags, need for chairs in resident rooms, and several posting, labeling, cleaning, and storage issues. An exit interview was conducted.
22 May 2023
22 May 2023
Identified deficiencies in structure, bedrooms, bathrooms, heating/cooling, kitchen/laundry, linens, emergency preparedness, and general safety during the evaluation.
04 May 2023
04 May 2023
Completed Component II by telephone with identity verified and understanding of licensing requirements confirmed; advised to submit LIC 809 with a copy of photo ID.
Confirmed understanding of key areas including facility operation, staff qualifications and responsibilities, staff training, applicant and administrator qualifications, grievances and community resources, food service, medication management, and the pre-licensing inspection.
04 May 2023
04 May 2023
Confirmed successful completion of COMP II by the facility during the inspection.
07 Mar 2023
07 Mar 2023
Found eight residents lived there; five were independent and did not require help with daily activities, while three received hospice services from outside agencies. Found that the stated care-related allegation may have happened, but there was not enough evidence to prove whether it occurred.
07 Mar 2023
07 Mar 2023
Interviews with residents revealed that while some were independent in activities of daily living, others required hospice services for assistance. The allegation of misconduct could not be proven or disproven due to lack of evidence.
08 Dec 2022
08 Dec 2022
Found the allegation that staff did not prevent a resident from falling unsubstantiated.
Found the allegation that the resident was sexually abused while in care unfounded.
08 Dec 2022
08 Dec 2022
Confirmed that staff quickly responded to a resident's fall incident, leading to a hospital visit. Also, found that a resident was not sexually abused as alleged, based on interviews and medical records.
§ 87625(b)(3)
§ 9099
26 Sept 2022
26 Sept 2022
Identified infection-control measures in place, including hand sanitizer available to residents, bathrooms stocked with soap and paper towels, and posted hand-washing guides along with cough etiquette and social distancing signs. Observed PPE supplies sufficient for 30 days, staff fit tested with annual re-testing, ongoing infection-control training, and daily symptom screening for residents plus entry screening for staff and visitors with temperatures recorded in a sign-in log.
26 Sept 2022
26 Sept 2022
Confirmed the facility's compliance with COVID-19 infection control measures, including staff training, PPE supply, and daily symptom screenings for residents, staff, and visitors.
06 Jun 2022
06 Jun 2022
Found overdue licensing fees totaling $5,715.60, and signs at the site showed a different name from the license, with name-change documents submitted but not yet reflected in the licensing system.
06 Jun 2022
06 Jun 2022
Identified overdue licensing fees and lack of documentation regarding a name change during the inspection.
18 Jan 2022
18 Jan 2022
Identified a staff member working without background clearance and with no clearance record in the personnel system, who said they had worked since December 2021. Deficiency cited, with a civil penalty of $100 per day for up to 5 days.
18 Jan 2022
18 Jan 2022
Observed staff member lacking required background clearance. Deficiency noted, with associated civil penalty imposed.
23 Sept 2021
23 Sept 2021
Found adequate infection control measures, including sufficient hand hygiene supplies, cleaning and disinfection provisions, proper PPE use, and a designated lead to track cases and maintain PPE and staff training. Fourteen staff and thirty-five clients were present, and no COVID-19 cases were reported.
23 Sept 2021
23 Sept 2021
Confirmed sufficient infection control measures in place including hand hygiene supplies, cleaning provisions, and staff training. No current COVID-19 cases within the facility.
§
26 Jan 2021
26 Jan 2021
Determined that allegations 1 through 7 did not have a preponderance of evidence to prove violations.
03 Jun 2021
03 Jun 2021
Found that allegation 1 (transportation to appointments and activities) and allegation 2 (staff intimidation of residents) were unsubstantiated.
03 Jun 2021
03 Jun 2021
Found allegations regarding lack of transportation services and staff intimidation to be unsubstantiated after interviews with residents and staff, as well as records review.
26 Jan 2021
26 Jan 2021
Interviews and records review revealed that residents felt comfortable with the temperature control and safety measures, appropriate incident reporting procedures were in place, activities were provided regularly, and inappropriate behavior was not observed or reported.
06 Jul 2020
06 Jul 2020
Interviews and records reviewed did not support allegations of financial distress, staff substance abuse, or medication discrepancies at the facility.
§ 87355
20 Dec 2019
20 Dec 2019
Confirmed no health/safety hazards observed during inspection. Residents appeared well cared for with adequate staff present.
15 Nov 2019
15 Nov 2019
Reviewed allegations of rent increase and threats made to a resident, both were found to be unsubstantiated.
11 Oct 2019
11 Oct 2019
Identified a complaint and conducted interviews to gather information.
19 Aug 2019
19 Aug 2019
Determined insufficient evidence to support allegations of insufficient staffing and staff using marijuana, with records indicating residents received their medications and medical attention as needed.
