Pricing ranges from
    $2,995 – 4,575/month

    The Palms At La Quinta Gracious Retirement Living

    45190 Seeley Dr, La Quinta, CA, 92253
    4.5 · 80 reviews
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Welcoming community with inconsistent dining

    I moved my mom into this nicely updated La Quinta community and appreciate the warm, attentive staff, roomy apartments/cottages with balconies and kitchens, plentiful activities, and standout amenities (pool, gym, movie theater, soft-serve/ice cream machine, shuttle). Dining is inconsistent - sometimes chef-quality, homemade breads and great buffets, other times over-spiced, poorly substituted or even inedible. On-site managers are usually excellent and go above and beyond, residents feel like family, and the location is very convenient. Caveats: long waitlist, occasional poor communication, marketing/management inconsistencies, and it may not be reliable for higher-level nursing care. Overall I'd recommend for independent living focused on community and activities, but verify food, cleanliness and clinical support if those are priorities.

    Pricing

    $2,995+/moStudioIndependent Living
    $3,615+/mo1 BedroomIndependent Living
    $4,575+/mo2 BedroomIndependent Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Meal preparation and service
    • Restaurant-style dining

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.55 · 80 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.6
    • Meals

      4.3
    • Amenities

      4.4
    • Value

      3.3

    Pros

    • Consistently praised, caring and attentive staff
    • 24/7 on-site / live-in managers
    • Warm, family-like resident community
    • Robust and varied activities program
    • Outstanding activity director and creative programming
    • Intergenerational programs and student tech assistance
    • Clean, well-maintained and recently remodeled facility
    • Wide range of amenities (pool, movie theater, gym, library)
    • Restaurant-style dining and many praise-worthy meals
    • Chef-prepared and homemade menu items (many positive mentions)
    • Smooth and transparent move-in process for many residents
    • Personalized attention; staff know residents by name
    • Supportive transition and moving assistance
    • Pet-friendly policy (cats and dogs allowed by some reports)
    • Convenient La Quinta location near shopping and hospitals
    • On-site physical therapy and insurance-covered therapy options
    • Transportation and shuttle services available
    • Housekeeping and maintenance services
    • Spacious apartment and cottage options (including kitchens)
    • Sense of safety and support for independence
    • Owners and administrators who engage with residents
    • Many reviewers report improved mood, socialization, and memory
    • Value relative to other local communities (lower cost)
    • Positive special events and well-executed themed dining events
    • Helpful concierge/marketing/administrative staff (several named employees praised)

    Cons

    • Inconsistent and sometimes poor dining experience
    • Limited menu variety and frequent repeats (e.g., too many turkey meals)
    • Menu items frequently run out and substitutions can be poor
    • Evening meal offerings sometimes limited to soup/salad/sandwich
    • Ambassador program reported as nonfunctional or unreliable
    • Reports of poor communication and organization from management
    • Occasional rude or overbearing staff/management (specific names cited)
    • Marketing confusion between Palms locations and aggressive sales tactics
    • Unreliable transportation/drivers reported
    • Intermittent nursing/care quality problems and shower delays
    • Incidents of staff turnover impacting care continuity
    • Some reviewers describe food as inedible or overly spiced/breaded
    • Unmet amenity expectations (e.g., promised patio not provided)
    • Housekeeping/cleanliness issues noted by some (dirty windows, carpet concerns)
    • Perception that higher-paying residents are prioritized
    • Some residents find rooms small or claustrophobic
    • Month-to-month contract noted (potential instability/uncertainty)
    • Alleged discriminatory or uncooperative behavior reported in isolated incidents
    • Inconsistent activity quality according to some reviewers
    • Sparse or incomplete resident handbook/communication materials

    Summary review

    Overall sentiment across the reviews for The Palms at La Quinta Gracious Retirement Living is broadly positive but mixed, with strong recurring praise for staff, activities, amenities, and the physical facility counterbalanced by persistent criticisms mostly focused on dining, some management and communication failures, and isolated incidents of poor care or service. A large portion of reviews emphasize that staff are the community’s strongest asset: on-site and live-in managers, caregivers, dining room servers, and named employees (several reviewers called out Dawn, Barry, Janis, Andrea, Amanda, Stephanie and others) are described as compassionate, responsive, and highly attentive. Many residents and families report a warm, family-like atmosphere where staff know residents by name, go above and beyond to help with moves and transitions, and proactively address urgent needs. Multiple accounts credit the Palms with improving resident mood, social engagement, and even cognitive improvements, indicating effective day-to-day caregiving and social support for independent living residents.

    Facility and amenities receive consistently high marks. Reviewers frequently note a clean, recently remodeled property with a broad amenity set: a movie theater (with popcorn), pool and water aerobics, fitness classes, a putting green, library, ice cream machine, spacious apartment options including cottages with full kitchens and garages, balconies with mountain views, and on-site physical therapy. Many residents appreciate the La Quinta location for its proximity to shopping and medical centers. Move-in experiences are often described as smooth and well-coordinated, with staff arranging movers and setting up apartments. Housekeeping and maintenance services receive positive comments in many reviews, and the community’s attention to events and holiday decorations contributes to a lively social environment.

    The activities program stands out as a central strength. Multiple reviewers praised an extensive, engaging calendar of activities—exercise classes, TED talks, weekly outings, live piano, sing-alongs, intergenerational programming, and thoughtfully executed special events. The activity director is repeatedly described as creative and exceptional, and events are often characterized as well-planned and executed (some mention authentic music and themed drink service). This vibrant programming supports socialization and the sense that residents “feel like family.” Intergenerational partnerships (students helping with tech) and community outreach are also highlighted as differentiators.

    Dining is a polarizing theme. Many reviews celebrate chef-prepared, homemade meals, authentic buffet events, attentive servers, and an appealing restaurant-style dining experience. Compliments to the kitchen and specific praise for desserts, fresh breads, and special event menus are common. At the same time, a substantial subset of reviews report significant problems: limited menu variety (frequent repetition of turkey meals), evening offerings reduced to soup/salad/sandwiches, menu items running out, poor or unsatisfactory substitutions (e.g., tater tots replacing potato salad), and inconsistent food quality (some describe food as overly spiced or inedible). This split suggests variability in kitchen performance by shift, day, or management period and is one of the most frequently cited operational concerns.

    Management and communication show a mixed picture. Many reviewers highlight highly accessible, hands-on local management and owners who engage with residents. Live-in managers and staff responsiveness are cited repeatedly as positive. Conversely, several reviews point to lapses at the higher or marketing level: confusion between different Palms locations, overly aggressive or poorly timed sales interactions (including reports of pressure during illness), a sparse resident handbook, and isolated incidents of rude, overbearing, or discriminatory behavior by specific staff members. There are also reports of unreliable transportation and drivers, unclear resolution pathways when rules are enforced, and at least a few serious operational failures such as staff walking out and care lapses. These comments indicate that while day-to-day frontline staff are often excellent, some organizational consistency and top-level communication could be improved.

    Care quality and clinical supports are generally regarded as compassionate and capable when available: reviewers note supportive nursing, access to on-site and insurance-covered therapy, and positive experiences with additional hired medical teams. However, there are distinct reports of nursing care problems (delayed showers, slow responses), and some reviewers describe an abrupt decline when key staff left. The result is a pattern where personalized, attentive care exists for many residents but may be vulnerable to staffing turnover or management lapses.

    Patterns and extremes: The review set contains many glowing five-star endorsements emphasizing staff, activities, cleanliness, and value. At the same time, there are several one-star or highly critical reviews that focus on food quality, management rudeness, unmet amenity promises, and serious operational failures. This divergence suggests uneven resident experiences that may depend on timing (shift/day), specific staff on duty, apartment type (cottage vs. standard unit), or expectations. Recurrent actionable issues across reviews are dining consistency and availability, ambassador program reliability, transportation reliability, clearer marketing and location differentiation, and more consistent higher-level management communication.

    In summary, The Palms at La Quinta offers many of the features families and independent seniors seek: a clean, amenity-rich campus; a warm, engaged staff that is frequently singled out for compassionate, individualized service; robust activities that foster social engagement; and several practical supports such as on-site therapy, housekeeping, and shuttle services. The most common areas for improvement are dining consistency and menu variety, more reliable program elements (ambassador program, drivers), clearer and kinder communication from some administrative staff, and maintaining care continuity during staffing changes. Prospective residents and families should weigh the strong positives—especially staff and programming—against the risk of occasional operational or management inconsistencies, and they may wish to ask specific, recent questions about dining procedures, ambassador/volunteer program functioning, transportation reliability, and staffing stability during tours and follow-up conversations.

    Location

    Map showing location of The Palms At La Quinta Gracious Retirement Living

    About The Palms At La Quinta Gracious Retirement Living

    The Palms At La Quinta Gracious Retirement Living sits in Indian Wells, California, and offers independent living, assisted living, and memory care in a safe and welcoming setting designed for seniors who want an active, independent lifestyle while having support nearby when it's needed and folks will find over 30 different floor plans including studios, one- and two-bedroom apartments, even cottages, and some with unique layouts like Suncove, Oasis, Mesquite, Cactushaven, and Palm Springs, along with full bathrooms and kitchenettes, so each person can choose the spot that fits best, and there's always a way to add your own touches and make the space feel just right. The community has friendly management living on-site, with staff always around to help, and every private apartment comes with a safety call system and optional medical alert devices from Lively by Best Buy Health, because people want to feel secure, plus weekly housekeeping and linen service take care of chores so residents can focus on living comfortably, and all the utilities-including cable-are covered in the rent. Residents enjoy chef-prepared meals in a big community dining room with helpful staff; those meals are served three times a day and come in many choices, with vegetarian options, fresh desserts, and snacks and drinks available when hunger hits at any time, and for a change, residents can grab coffee or chat with neighbors in outdoor courtyards or inside reading and game rooms, which are always open for relaxing or letting time pass with a puzzle.

    The Palms puts strong focus on community and activity, and social calendars stay full with regular events, outings, educational classes, exercise, skill-building groups, and themed events, so it's easy to keep busy or connect with others to share old interests or try new things, and there's always something going on whether people feel like joining a fitness group, doing arts and crafts, playing games, or even traveling using the Hawthorn Resident Travel Program that lets residents stay as guests up to seven nights at other Hawthorn communities for free, meals and activities included when space allows, giving everyone a chance to visit different places without much trouble. Transportation comes with the community bus, and this makes it simple for residents to get to doctor's appointments, run errands, or shop, plus group trips to local parks, restaurants, and entertainment add variety, and there's a swimming pool with a hot tub to enjoy, as well as regular exercise classes. Those needing memory care or some daily help can get Generations Memory Care, assisted living, or caregiver support services, and some extra help like medication reminders is available through home health care partners. Resources about long-term care, insurance, and family caregiving are ready for those who need them.

    Everyone gets to live in a healthy, cheerful place, whether joining devotional services on or off-site, having hair done by the onsite beautician, meeting friends in lounges or community rooms, or joining stimulating Vibrant Life programs to keep minds and bodies strong. The Palms is close to a hospital and nice parks, so it feels connected, and families find it convenient to visit. Starting monthly costs are all-inclusive from $4,010 and cover meals, utilities, transportation, care from friendly staff, and a calendar full of organized and spontaneous activities, which means fewer worries about surprise charges and more freedom to explore the independent living that's right for each resident, and while no place is perfect, this community has received a 4.0 rating based on reviews.

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