I'm very happy with The Havens - the staff are consistently caring, friendly and attentive, the home is beautiful, clean and welcoming, and my loved one is engaged with excellent meals and plenty of activities. I feel confident and reassured knowing residents are safe, well cared for, and treated like family.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.12·(105)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.3
Meals
3.6
Amenities
3.6
Value
2.1
Pros
Compassionate, attentive caregiving staff
Experienced nursing and dementia-trained caregivers
Engaging and varied activities program
Chef-prepared, varied dining with flexible hours
Regular transportation and escorted outings
Secure memory-care unit with specialized programming
Clean, well-maintained interiors and grounds
Private apartment options with personalization allowed
Weekly housekeeping and routine maintenance services
Active, social resident community
Cons
Inconsistent communication and family outreach
Billing and accounting process errors and delays
Management turnover and ownership-change instability
Insufficient staffing levels affecting service consistency
Unreliable meal-service quality and temperature control
Limited therapeutic-diet accommodations
Inconsistent visitation and infection-control policy application
Sanitation and building-condition variability
Slow maintenance and unfinished renovation follow-through
Gaps in medication-management transparency
Summary of reviews
Overall impression: The Havens at Antelope Valley presents as a well-appointed, community-oriented assisted-living neighborhood with many strengths in direct care, social engagement, and dining. Families and tours frequently note a welcoming atmosphere, a clean and attractive building, private apartment options, and an active calendar of activities and outings. Staff are commonly described as caring, familiar with residents’ names and needs, and proactive in routine checks; several comments single out strong dementia-trained caregiving in the memory-care unit and a secure environment for residents who require higher supervision.
Care and staff: Clinical and hands-on caregiving is consistently mentioned as a primary strength. Nurses and direct-care staff are described as personable, attentive, and willing to personalize care. The memory-care unit is noted for specialized programming and engagement. At the same time, reviewers describe operational challenges that affect care consistency: fluctuating staffing levels and turnover have been linked to cancelled activities, slower response times, and variable service delivery. There are also recurring concerns about clarity and timeliness of communication with families around clinical visits, home-health scheduling, and medication-related information.
Dining and activities: Dining is a clear selling point for many families — a trained chef, varied menus, and restaurant-style service receive frequent praise. Flexible dining hours and accommodating dining staff are practical conveniences. However, several reviewers cite inconsistency in meal quality and portioning, occasional cold deliveries in memory care, and limited options for therapeutic diets (for example, diabetic-specific menus). The activities program is robust overall, with frequent social, recreational, and off-site events (bingo, fitness, arts, outings, happy hours). Staffing shortages and occasional cancellations appear to reduce activity frequency or variety at times, and activity programming in memory care is sometimes described as more limited.
Facilities and operations: The building, grounds, and many resident spaces are described as clean, modern and well-maintained, with private rooms, sizable closets, and options to decorate. Regular housekeeping and shuttle services are appreciated. Conversely, reviewers describe variability in building-condition issues (e.g., mold or water-related repairs in some units), slow maintenance follow-up, and unfinished renovation projects. Safety features such as secure doors and 24-hour security are noted positively.
Management, billing, and policies: A prominent theme is operational friction around management and administration. Ownership changes and management turnover have contributed to concerns about rising fees, unexpected rate changes, and billing/accounting errors. Families report delayed payments processing, unclear charges for services like medication assistance, and slow resolution of accounting disputes. Visitation and infection-control policies have also been applied inconsistently in some cases, and a small number of serious allegations (including regulatory inquiry and HR/payroll disputes) have been raised; prospective families should inquire directly about recent regulatory findings and current HR practices.
What prospective families should ask about: Given the pattern of strengths and operational issues, visitors should (1) verify current staffing levels and turnover metrics for the unit of interest, (2) review written policy on billing and recent fee history, (3) confirm visitation and infection-control policies in writing, (4) request details on therapeutic-diet capability and memory-care programming, (5) inspect the specific apartment for maintenance or sanitation concerns, and (6) ask for examples of how the community communicates clinical events and resolves family concerns. In summary, The Havens at Antelope Valley offers strong person-centered care, an active social program, and a high-quality dining experience for many residents, but operational inconsistencies in management, billing, staffing, and some facility maintenance issues warrant careful review during the decision process.
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Location
The Havens at Antelope Valley is located at 43051 15th St W, Lancaster, CA, 93534.
About The Havens at Antelope Valley
The Havens at Antelope Valley is a senior living community run by Pegasis Senior Living that provides around-the-clock care for residents who want independent living or need more help, and there's a focus on memory care for people living with Alzheimer's or other dementias, with staff building custom health plans and keeping the environment calm and safe, so you'll find a lot of activities here that help with memory and keep folks busy. The community sits in a setting with mountain views, a nicely kept outdoor area, and paved paths, so residents can enjoy being outside, and there are patios or balconies on some apartments. Inside, you'll find modern senior housing like studio, one-bedroom, and two-bedroom floor plans with walk-in showers, grab bars, kitchenettes, individually controlled air conditioning, and home-like common spaces where people can sit by the fireplace, read, or visit with friends. They help with daily living tasks and have medication management, regular health checks, and personalized care plans as people's needs change, which is helpful for aging in place.
Residents have three meals a day in a restaurant-style dining room, and there are fresh, seasonal menu choices with vegetarian options, along with snacks and a private dining area for special events. The place lets residents keep small pets, and there's a salon, movie theater, library, game room, fitness center, and wellness program. The Havens has staff all hours of the day and night, ready to help with daily living or emergencies, and there's also housekeeping, laundry services, and transportation for outings like doctor visits, shopping, group activities, lunch trips, scenic drives, movie outings, and trips to the mall or stores, which a lot of people appreciate. Residents get to join in on bingo, Texas Hold 'em Poker, dominoes, craft classes, happy hours, holiday parties, and social hours, so it never feels too quiet, and religious or devotional services happen on and off campus. The site offers respite care and hospice support, and their memory care wing has evidence-based programs and a strict routine to support those with dementia or memory issues. There's even on-site rehab, beautician services, resident parking, and a nurse-led team for extra support. The Havens at Antelope Valley is pet-friendly, supports socializing, and caters to adults aged 55 and up, and it's won Best Senior Living in the AV Press for three years, recognized for delivering a high standard of senior care in the Antelope Valley area.
Pegasus Senior Living, founded in 2018 and headquartered in Grapevine, Texas, operates approximately 39 communities nationwide. Led by industry veterans with decades of experience, they provide independent living, assisted living, and specialized memory care services. Their signature "Connections" program serves residents with dementia.
People often ask...
The Havens at Antelope Valley offers competitive pricing, with rates starting at a cost of $7,253 per month.
The Havens at Antelope Valley offers assisted living, memory care, and board and care.
There are 51 photos of The Havens at Antelope Valley on Mirador.
The full address for this community is 43051 15th St W, Lancaster, CA 93534.
No, The Havens at Antelope Valley does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation that staff did not prevent a scabies outbreak; determined that the allegation was unsubstantiated.
28 May 2026Complaint
28 May 2026Complaint
Investigated the allegation that staff did not call emergency services for a resident; found EMS was not contacted in a timely manner and identified a night supervision deficiency.
Type BCCR 87415(a)(2)Night Supervision
24 Mar 2026Inspection
24 Mar 2026Inspection
Found no immediate health and safety hazards and observed clean common areas with well-maintained spaces.
14 Jan 2026Complaint
14 Jan 2026Complaint
Investigated allegation that staff did not report an incident involving a resident to the licensing agency as required.
Type B87211(a)(1)(D)
10 Jan 2026Complaint
10 Jan 2026Complaint
Investigated specific concerns about call button response, access, needs, showers, wheelchair safety, physical therapy, communication with the responsible party, and room cleanliness. Found no conclusive evidence to support the concerns.
17 Dec 2025Complaint
17 Dec 2025Complaint
Investigated the allegation that staff did not reappraise a resident after a change in condition. Found there was insufficient information to verify the allegation.
13 Sept 2025Complaint
13 Sept 2025Complaint
Investigated a complaint and found that the ice machine was not cleaned as required and the cleaning log had not been updated since April 2025.
Type B87555(b)(29)
06 Aug 2025Complaint
06 Aug 2025Complaint
Observed two laundry rooms were not kept clean and sanitary, with unsecured waste bin lids, PPE left on the floor, and improper trash disposal.
Type B87303(a)(1)
29 Jul 2025Complaint
29 Jul 2025Complaint
Investigated two allegations that staff left residents in soiled clothing and did not meet toileting needs. Interviews and observations did not support those concerns.
20 May 2025Inspection
20 May 2025Inspection
Investigated an accusation that a staff member used inappropriate physical force toward a resident. Interviews and record review did not establish that the incident occurred, and no immediate health or safety hazards were observed.
05 May 2025Inspection
05 May 2025Inspection
Investigated a resident’s report that a staff member used inappropriate physical force, causing them pain. No health or safety hazards were observed, and investigators planned to return for further review of the incident.
01 Apr 2025Inspection
01 Apr 2025Inspection
Found that a resident fall and subsequent hospitalization were not reported to the licensing agency within seven days.
Type B87211(a)(1)
21 Jan 2025Inspection
21 Jan 2025Inspection
Investigated a self-reported incident alleging a resident was involved in a physical and verbal altercation with a staff member on 1-10-25. Information gathered from interviews and records did not confirm that physical contact occurred.
23 Dec 2024Inspection
23 Dec 2024Inspection
Found safety systems functioning, common areas clean and well maintained, and medications stored properly. No immediate health or safety hazards were observed.
01 Nov 2024Complaint
01 Nov 2024Complaint
Investigated the allegation that staff did not provide residents with activities. Observed residents engaged in cards, arts and crafts, and an outing, with interviews indicating adequate activity options; the allegation was unsubstantiated.
11 Jul 2024Complaint
11 Jul 2024Complaint
Investigated the allegation that proper infection control protocols were not followed. Interviews and records indicated steps were taken to address a suspected scabies case, including quarantining the resident, changing linens, informing the family, and reporting to licensing.
11 May 2024Inspection
11 May 2024Inspection
Observed functioning safety systems and clean, well-maintained spaces; no deficiencies observed.
02 May 2024Complaint
02 May 2024Complaint
Investigated allegation that staff did not accurately assess a resident's needs; records showed placement was based on the physician's report and the resident did not require memory care at that time, and the resident no longer resided there as of mid-April 2024.
16 Apr 2024Inspection
16 Apr 2024Inspection
Identified failures to submit unusual incident reports to the licensing agency for two incidents when a resident left the premises unassisted between 03/24/24 and 04/13/24.
15 Mar 2024Complaint
15 Mar 2024Complaint
Investigated a complaint that staff did not administer prescribed medications. Record reviews showed a resident missed medications on 03/08/24 and 03/09/24.
Type A87465(a)(4)
12 Jan 2024Complaint
12 Jan 2024Complaint
Investigated a staff-pushed resident allegation and related care concerns (bathing, room cleaning, laundry); interviews with residents and staff found no evidence to support these concerns.
16 Mar 2023Inspection
16 Mar 2023Inspection
Identified a memory care renovation area with keypad-entry/exit controls, multiple doors, and a fenced outdoor space, housing eight private rooms and five companion suites. Fire clearance for the area was granted.
13 Feb 2023Complaint
13 Feb 2023Complaint
Investigated an allegation that staff did not follow COVID-19 protocols; interviews with staff and residents indicated compliance with the guidelines.
11 Jan 2023Inspection
11 Jan 2023Inspection
Observed no health or safety issues. Noted adequate food and supplies, secure medication storage, and a memory care wing under construction.
09 Jan 2023Complaint
09 Jan 2023Complaint
Investigated allegations about meals, resident needs, dust, and locked doors; interviews indicated meals were delivered on time, residents' needs were met, dust was not an issue, and doors could be locked.
18 Nov 2022Inspection
18 Nov 2022Inspection
Investigated an incident where a caller entered after hours when the front door was opened by staff; caregivers reported promptly answering calls and residents received care.
09 Nov 2022Inspection
09 Nov 2022Inspection
Observed no health or safety issues during a site tour and reviewed resident documents; no deficiencies were reported.
05 Aug 2022Complaint
05 Aug 2022Complaint
Investigated a complaint alleging a resident developed a stage 4 pressure injury and was denied home health services, plus concerns about diet, communication with authorized persons, laundry, and room cleanliness.
Type B8768.1(a)(16)
22 Jul 2022Complaint
22 Jul 2022Complaint
Investigated a complaint that a resident's kitchen water was cloudy and grey; observed water was clear in the tested units, and the resident said the water no longer appeared cloudy.
12 May 2022Complaint
12 May 2022Complaint
Investigated a complaint about hospital notification to the authorized representative and access to medical records; hospital notification was missing, while access to records for the authorized representative could not be verified.
Type B87211(a)(1)(d)(a)(1)
28 Apr 2022Complaint
28 Apr 2022Complaint
Investigated a complaint and found no evidence to support the claims that call bells were not answered promptly, medications were delayed, dining tables were not cleaned, or medical needs were not attended to promptly.
22 Apr 2022Complaint
22 Apr 2022Complaint
Investigated a complaint and identified a health and safety risk when a fire exit door was left open and a resident left the building without an escort.
Type A87468.2(a)(4)(a)
21 Apr 2022Complaint
21 Apr 2022Complaint
Identified allegations that staff did not meet a resident's hygiene needs, did not provide an adequate amount of fluids, did not meet a resident's incontinence needs, mishandled medications, left a wound untreated, and a resident's bill was incorrect.
15 Apr 2022Complaint
15 Apr 2022Complaint
Investigated a complaint alleging staff did not respond promptly to call lights and that food quality was poor. Interviews and observations indicated adequate staffing, improved response times for some residents, and generally satisfactory meals.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated allegations that staff threatened eviction, weight loss occurred, residents were not allowed to leave their rooms, and staff searched residents' belongings; all allegations were found unsubstantiated.
24 Mar 2022Inspection
24 Mar 2022Inspection
Investigated an incident where a staff member spoke unkindly to three residents; the staff member was terminated after the investigation, and residents were informed of the outcome. No deficiencies were reported.
08 Mar 2022Complaint
08 Mar 2022Complaint
Investigated a complaint alleging staff stole from a resident and that the resident was not accorded dignity by staff. Also alleged issues with an inoperative room air conditioner and slow response to the resident's incontinence needs.
Type A87468.1(a)(1)
Type A87468.1(a)(3)
Type A87468.1(a)(2)
Type B87303(a)
28 Feb 2022Complaint
28 Feb 2022Complaint
Investigated the allegation of understaffing. Interviews showed residents waited over 30 minutes for staff to respond, and some comments indicated being short-handed.
Type B87411(a)
14 Feb 2022Complaint
14 Feb 2022Complaint
Found that five residents did not receive any medications and twenty-six received medications late due to unexpected staff callouts.
Type A87465(c)(2)
09 Feb 2022Inspection
09 Feb 2022Inspection
Observed an unannounced visit. Found no deficiencies to report, with residents and staff wearing masks and areas kept clean and organized.
01 Dec 2021Complaint
01 Dec 2021Complaint
Found no preponderance of evidence that staff did not follow California COVID-19 guidelines and endangered residents.
05 Nov 2021Inspection
05 Nov 2021Inspection
Investigated an incident involving a resident's personal rights; observed clean premises, adequate food and supplies, and proper hygiene practices during the visit. Interviews and record reviews were conducted, and no deficiencies were identified at this time.
19 Aug 2021Complaint
19 Aug 2021Complaint
Identified delays in providing incontinent care, with residents waiting over 30 minutes for assistance based on resident and family interviews.
Type B87468.1(a)(2)
23 Apr 2021Complaint
23 Apr 2021Complaint
Found insufficient evidence to support the allegation of financial abuse by staff. Found insufficient evidence to support the allegation of mismanagement of clothing, as the missing jacket was not proven stolen and was later found in a box in the resident's room.
09 Apr 2021Complaint
09 Apr 2021Complaint
Investigated a complaint alleging roaches and found no evidence to support the claim.
22 Sept 2020Complaint
22 Sept 2020Complaint
Investigated the lump-sum PPE charge claim related to COVID-19 mitigation; a $100 monthly PPE cost was proposed but retracted, and interviews indicated the charge was not ongoing.
14 Mar 2020Inspection
14 Mar 2020Inspection
Identified deficiencies in resident and personnel records during the inspection.
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Mirador Living is not affiliated with the owner or operator(s) of The Havens at Antelope Valley. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Havens at Antelope Valley directly. There is no cost for this service. We are compensated by the community you select.
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