I live here and love the resort-like vibe-cruise-ship dining, a large heated pool and hot tub, bright airy suites, gorgeous grounds, and an extraordinary activities program (Zest; instructors like Tanya, Molly and Fatima are real standouts) that got me active, social, and making friends. Staff are mostly warm, compassionate and helpful, tours were informative, and the community truly feels lively and family-like. That said, there are serious reported problems-bed-bug infestations/reinfestations, medication and paperwork errors, slow response times, occasional rude or money-focused management, and extra charges-so expect high costs and verify infection control, medication procedures and billing. Overall: fantastic activities and caring caregivers, but proceed with caution and thorough checks before committing.
Perception of focus on money (parking fees, surveillance charges, rent increases)
Some instances of rude phone interactions and poor first impressions
Occasional check-in and move-in administrative problems
Facility location not close to shopping/amenities for some families
Large, spread-out facility can feel overwhelming to some
Mixed reports about management competence and follow-through
Summary review
Overall sentiment: Reviews present a broadly positive picture of life at The Village at Sherman Oaks with recurring praise for the activities program, caring frontline staff, and resort-like campus amenities. A dominant theme is the ZEST activities program and the large variety of social, creative, intellectual, and physical activities available — residents and families repeatedly cite concerts, lectures, creative arts, fitness classes (including strong instructors like Tanya), crafting, movie screenings, and frequent outings as major quality-of-life benefits. Many reviewers describe the community as warm, social, and welcoming, with residents quickly making friends and newcomers being assisted by existing residents. The property’s grounds, large heated pool, theater, greenhouse, and numerous on-site amenities support an active, engaged lifestyle that many families find rejuvenating for their loved ones.
Care quality and staff: A clear strength in the reviews is the quality of personal care from many individual staff members. Across numerous comments, caregivers, nurses, activity staff, and hospitality employees are described as attentive, compassionate, patient, and personable. Several staff members are named positively (for example, Molly and Samantha among others), and families often credit specific staff with easing transitions and improving residents’ day-to-day lives. Memory care teams receive praise in many accounts for thoughtful and compassionate care, and some families report peace of mind due to dependable medication delivery and attentive caregiving. That said, the positive impressions of direct-care staff contrast with separate concerns about leadership and administrative practices (see below).
Activities, social life, and programming: The social and programmatic offerings are repeatedly identified as a fundamental strength. The community runs a very full calendar that includes fitness, college-style lectures, Tai Chi, improv, poetry, jewelry and frame-making, bonsai craft classes, group walks, happy hours, theater and opera trips, and regular entertainers. These offerings are credited not just with entertainment but with promoting intellectual stimulation, creative expression, physical health, improved dexterity, and social bonding. Multiple reviewers described the community as feeling like an upscale apartment or cruise-ship environment because of the frequent, high-quality events and the “vacation-like” dining and entertainment.
Facilities and amenities: Many reviews emphasize the clean, bright public spaces and well-kept grounds. Amenities such as the beauty salon, gift shop, billiard room, library, internet café, and ample parking contribute to a resort-like atmosphere. Apartment sizes and configurations are frequently praised (including units with full kitchens), though reviewers also note that some buildings or units are older and less updated than recently renovated areas. The campus size and spread are noted: for many this is an advantage (lots to explore and many neighbors), but for some it can feel large and impersonal.
Dining: Dining receives mixed but generally positive feedback. Numerous reviewers praise the food quality, variety, and cruise-ship style presentation; several call meals delicious and emphasize the social value of dining together. However, there are recurring complaints about slow service, occasional repetition of menu items, limitations for organic-diet preferences, and charges for meal delivery. A few reviewers mentioned that dining room service could be slow or that certain servers or bus staff gave a less favorable impression.
Management, administration, and billing: This area is the most consistently mixed and where the most serious negative patterns appear. Multiple reviewers report poor management behavior (rude or unprofessional interactions, “power-tripping” staff, and negative phone encounters). Administrative problems cited include lost paperwork, check-in and move-in issues, extra or unexplained fees on billing, and perceived lack of compassion or transparency. Several reviewers suggested escalation to external bodies (e.g., BBB) due to dissatisfaction with managerial responsiveness. Families repeatedly report that while direct caregivers are kind and capable, administrative leadership can be problematic and inconsistent.
Safety, health, and operational concerns: While many accounts indicate confidence in safety and attentive care, several very serious concerns recur and must be highlighted. There are multiple, independent reports of medication mismanagement and dosing errors in at least one memory-care case — described as creating a health risk — which points to lapses in clinical oversight or process controls. Even more alarming are repeated reports of bed bug infestations affecting units and buildings, including accounts of hundreds of bed bugs, attempted spraying, reinfestation, resident evacuations, and substantial distress to elderly residents. These infestation reports are described as severe enough to cause moves and major disruption, and they stand out as critical red flags. Additionally, staffing shortages and slow response to alarms have been reported, including delayed assistance after pressing call buttons and at least one fall thought to be related to response delays.
Value and cost considerations: Cost is frequently cited as a downside. Many reviewers feel the community is on the expensive side, with reports of steep monthly rates (examples around $4,000/month were cited) and additional fees for 1:1 supervision, parking, or service extras. Several comments express that the community is high-end and the price reflects that, while other families find the pricing excessive or not fully aligned with the level of administrative competence. Prospective residents and families often note that while the lifestyle and staff can justify the cost for some, others would shop for less expensive alternatives.
Overall pattern and recommendations: The overall pattern from these reviews is one of a community with outstanding programming, a warm and skilled frontline staff, abundant amenities, and many residents who thrive and report high satisfaction. At the same time, there are repeated and significant concerns centered on management practices, administrative reliability, billing transparency, and serious operational incidents (notably bed bug infestations and at least one medication error). Prospective residents and families should weigh the clear strengths in lifestyle and caregiving against the documented operational and administrative weaknesses.
For families considering The Village at Sherman Oaks, practical next steps based on review patterns include: request detailed pest control records and remediation history; review medication management protocols and error-reporting processes in memory care; ask for staffing ratios and response-time data for alarms; get a clear, written breakdown of all potential fees and billing practices; observe management interactions with families and residents during a tour; and speak with multiple current residents and family members about both day-to-day life and any past operational problems. Doing this will help balance the strong likelihood of an active, engaging community and excellent frontline caregivers against the non-trivial risks highlighted by reviewers regarding administrative behavior, safety lapses, and historically serious infestation issues.
Location
About The Village at Sherman Oaks
The Village at Sherman Oaks stands as a senior living community designed for adults aged 55 and over, sitting right in the middle of an urban area with all sorts of neighborhood charm and a touch of city energy, and you'll notice right when you walk in that the lobby and reception area look pretty elegant and welcoming, whether you're a resident or just visiting. People can get in any time since it's got 24-hour access. The place has several living options including independent living for those who don't want to worry about yard work or home maintenance, assisted living, memory care for folks with Alzheimer's or dementia, and even skilled nursing for residents who need extra care from nurses or therapists, so you've got a whole range of help if you need it.
There's a business center with computers, printers, and cozy seats, a community lounge, a library for quiet reading, and a fitness center for both independent and memory care residents, with treadmills, bikes, free weights, and even water aerobics classes for staying active. The independent living area features a big fireplace and warm, stylish décor, which makes it feel extra homey, and the nursing and rehab side has wide hallways with soft lighting, white trim, and calming carpet. You'll also spot a heated oversized pool, a putting green, a game room, and even a greenhouse, which adds a nice touch for folks who enjoy gardening or spending time outside, and there's plenty of outdoor spots with patios and balconies plus a big community pool and garden to relax or visit with others.
The apartments come in all different layouts like studios, one-bedrooms, and two-bedrooms, some even with dens, all accessible with elevators and widened entrances, and they include walk-in closets, all-electric kitchens, dishwashers, microwaves, and each one has its own heating and cooling you control yourself, and you get internet and all utilities in your rent, too. Residents are welcome to bring pets, and the building's set up for people who need handicap-access features, so moving around is a bit easier wherever you go. Dining gets high marks for good meals served in several nice dining rooms, including a private one for special gatherings, with the memory care dining space made extra comfortable, and there's been awards for the food, the kind and helpful staff, and overall care, and the place has kept a three-year CARF accreditation for quality.
Staff are available 24 hours a day and take care of weekly housekeeping, laundry for flat linens, and any emergency needs with call systems in each apartment, while friendly aides help people who need extra support in daily life. The community's got modern security systems, with controlled access, fire, and smoke detectors, plus sprinklers for safety. Memory care's set up for people who wander and need extra watching, and people can get companion care and non-medical help from trained aides. Residents stay active with wellness programs, exercise classes, social events, and there's a greenhouse and gardens for anyone who enjoys plants. Neighbors get together often, making for a lively group, and many find common areas like the halls, lounge, and game room a comfortable place to meet up. Managed by Senior Resource Group, The Village at Sherman Oaks keeps things focused on comfort, safety, and good company for older adults with a wide variety of needs.
People often ask...
The Village at Sherman Oaks offers competitive pricing, with rates starting at a cost of $5,230 per month.
The Village at Sherman Oaks offers independent living, assisted living, and memory care.
There are 26 photos of The Village at Sherman Oaks on Mirador.
Yes, The Village at Sherman Oaks allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5450 Vesper Ave, Sherman Oaks, CA, 91411.
Yes, The Village at Sherman Oaks offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
59
Inspections
28
Type A Citations
21
Type B Citations
5
Years of reports
05 Sept 2024
05 Sept 2024
Identified health and safety concerns, including cockroaches in kitchen cabinets, a malfunctioning gate, and a bedridden resident placed in the wrong room. Noted hot water around 119 degrees, locked sharps, and medication and record reviews with items needing attention.
§ 87219(h)(2)
§ 87555(b)(27)
§ 87465(h)(5)
§ 87606(c)
§ 87705(h)
26 Sept 2023
26 Sept 2023
Identified health and safety deficiencies, including unsafe hot water temperatures, cockroach activity in a kitchen cabinet, and incomplete health screenings and tuberculosis tests for staff. Also noted medication documentation discrepancies and missing updated medical assessments for some residents, with staff training counts showing inaccuracies.
§ 87303(e)(2)
§ 87465(a)(4)
§ 87705(c)(5)
§ 87555(b)(27)
10 Aug 2022
10 Aug 2022
Identified deficiencies in infection control and health/safety practices at the site, including unsafe hot water temperatures (105.5°F in the kitchen and 132.1°F in a restroom), a disinfectant found in a resident room that was removed to keep it inaccessible, and an outdated fire extinguisher service date. Imposed two civil penalties of $250 each.
§ 87303(e)(2)
§ 87705(f)(2)
20 Sept 2022
20 Sept 2022
Investigated and found not enough evidence to prove the allegation that staff failed to provide sufficient care after the resident's fall.
24 Aug 2021
24 Aug 2021
Identified deficiencies related to infection control and hot-water temperature. Noted medications stored in a locked cabinet, a gate at the kitchen entrance, and a fire extinguisher last serviced in 2021.
§ 87303(e)(2)
§ 87705(f)(2)
§ 87307(d)(6)
16 May 2023
16 May 2023
Identified deficiencies included a newly hired staff member lacking criminal record clearance associated with this location, and a resident death report not submitted to licensing within the required timeframe. Civil penalties were issued.
§ 87355(e)(2)
§ 87211(a)(1)
06 Nov 2024
06 Nov 2024
Identified that Allegation 1 and Allegation 2 were substantiated, with staff not providing the responsible party copies of the resident's admissions agreement and the resident's facility file. Found Allegation 3 to be unsubstantiated, regarding the refund to the responsible party after the resident's death.
§ 87506(c)(1)
30 Aug 2022
30 Aug 2022
Found that the allegation that staff did not wear masks properly and did not screen for COVID-19 symptoms was confirmed by observations and a credible witness.
§ 87468.1(a)(2)
20 Sept 2022
20 Sept 2022
Found no evidence to support the claim that residents were not treated with dignity by staff, based on interviews with residents and their representatives.
16 May 2023
16 May 2023
Investigated the allegation that staff did not communicate with the resident's authorized representative. Found no conclusive evidence to prove or disprove the allegation, though it may have occurred.
17 Mar 2025
17 Mar 2025
Found general compliance across living areas, kitchens, and safety systems, with residents reporting good care. Noted issues included a ripped balcony screen door in one resident room, two window screen frames on a terrace in disrepair, and one resident’s medications documented incorrectly on central storage and destruction records; residents described staff as attentive.
§ 87465(h)(6)
§ 87303(c)
13 Aug 2024
13 Aug 2024
Identified a self-reported incident in which a resident received the incorrect medication, resulting in a vomiting episode and physician-monitored care. Reported that community staff followed proper reporting procedures and complied with the physician’s monitoring recommendations; an in-service on resident rights and avoiding medication errors was conducted with three staff in attendance, while another staff member had terminated employment.
§ 87465(a)(4)
28 May 2024
28 May 2024
Investigated eight specific allegations about resident care, including staff leaving a resident soiled for an extended period; staff speaking inappropriately about residents to other staff; staff not properly disposing of diapers; staff not cleaning soiled furniture; staff leaving residents unsupervised for an extended period; staff not including a resident in outside activities; staff not following proper hand-washing practices; and staff not wearing protective masks when sick. Found insufficient evidence to corroborate these allegations.
26 Mar 2025
26 Mar 2025
Found no deficiencies after an unannounced visit that included interviews with five staff and a review of ten resident files; all records contained required documentation and signatures, and an updated LIC 500 was obtained. A follow-up visit was planned to review staff files and the site’s emergency disaster plan and infection control plan.
§ 9058
28 Mar 2023
28 Mar 2023
Investigated a resident’s fall and whether timely medical attention was provided, along with an allegation that staff pushed the resident in the shower and other care concerns such as hygiene, toilet repair, pests, and response time. The work included interviews and reviews of medical and facility records.
§ 87465(a)(1)
03 Apr 2025
03 Apr 2025
Arrived unannounced at 10:28 AM and conducted an entrance interview with the administrator, explaining the purpose. Reviewed five staff files; found all required documents and trainings present; infection control and emergency disaster plans were adequate, with quarterly drills and the last on 03/17/2025; plans updated annually by the administrator; liability insurance obtained; no deficiencies noted.
§ 9058
02 May 2023
02 May 2023
Investigated the allegation that the site did not notify the resident’s representative of rate increases prior to admission. Review of the Admission Agreement and Rate Increase Disclosure Form, along with staff explanations, showed that rate changes were disclosed and notices were provided before admission.
26 May 2023
26 May 2023
Found that the staffing adequacy claim and the claim that staff spoke inappropriately to residents were unsubstantiated at this time.
13 Jan 2022
13 Jan 2022
Determined that there was insufficient evidence to support Neglect/Lack of Care and Supervision or Physical Abuse allegations. Found that the injuries were likely the result of routine transfers or care activities, with no witnesses confirming harm and interviewees denying any intent to injure.
13 Mar 2024
13 Mar 2024
Found the location in good condition with no health or safety hazards. Confirmed that rooms, bathrooms, and common areas were clean and well equipped, safety systems were current, and interviews with residents and staff showed no concerns.
14 Dec 2021
14 Dec 2021
Investigated an incident involving a resident that occurred on 11/29/2021, including interviews with staff and the resident and review of records and video footage. No immediate health and safety concerns were observed, but a further investigation was needed.
18 Jun 2021
18 Jun 2021
Found no evidence to support the allegation that staff failed to follow doctor's orders or that calls from residents were not answered promptly. Interviews indicated that alcohol was not provided to the resident and that the responsible party was apprised of services.
09 Aug 2021
09 Aug 2021
Determined that the facility failed to provide copies of a resident's records to an authorized recipient within two business days after requests were made by voicemail and fax, resulting in a change from the earlier finding.
§ 1569.269(a)(21)
07 Feb 2025
07 Feb 2025
Investigated a self-reported incident where Resident 1 allegedly self-administered opioid medications, resulting in a medical emergency after sneaking meds into the home without staff knowledge. No deficiencies were cited; investigation continued.
22 Aug 2023
22 Aug 2023
Investigated several complaints and reviewed records and interviews. Found no evidence to support the allegations that doors were left open during COVID-19 outbreaks, medications were not administered as prescribed, residents were not assisted with bathing, or residents did not receive linen.
20 Sept 2024
20 Sept 2024
Found that a resident's physician's report dated 2022 was outdated and the needs-and-services plan was last updated in 2024. Staff could not obtain an updated physician's report from the medical provider despite multiple attempts, and deficiencies were identified.
§ 87705(c)(5)
29 Mar 2022
29 Mar 2022
Found infection-control measures adequate, with a central entry screening, accessible PPE, and the ability to obtain additional supplies as needed. Observed well-maintained living and memory care areas, properly furnished bedrooms, clean bathrooms with safe hot-water temperatures, restricted kitchen access to staff, exit alarms in memory care, and a secure outdoor area including a pool designated for independent living.
20 Sept 2024
20 Sept 2024
Found insufficient evidence to prove neglect or lack of supervision resulting in a resident's fall and head injuries. Found no evidence that staff falsified documentation about the incident.
07 Feb 2023
07 Feb 2023
Identified adequate infection-control practices, including symptom screening at entry, available PPE, and the ability to designate a bedroom for isolation if needed. Observed clean, well-equipped living and memory care areas, safe hot water temperatures, functional fixtures, grab bars, and visible sanitizing stations throughout common areas.
04 Jun 2025
04 Jun 2025
Found that the resident who was alleged to have fallen did not reside in the licensed building and did not receive services from the RCFE component; therefore, the allegation of a fall due to lack of supervision and delayed medical treatment was unfounded.
17 Apr 2024
17 Apr 2024
Identified a self-reported incident in which a resident eloped from the premises without a caregiver present. The resident was located and returned safely with no injuries, and a new needs assessment identified the use of a wander guard after the incident.
§ 87464(f)(1)
15 Jul 2025
15 Jul 2025
Found that the allegation that staff did not properly address a pest infestation was not supported by the evidence. A health inspector observed live cockroaches in the dry storage area, and no signs of infestation were observed during the tour.
04 Nov 2021
04 Nov 2021
Investigated a self-reported incident from October 26, 2021, alleging a staff member shouted "Shut up" at a resident. No immediate health and safety concerns observed; further review required before concluding the investigation.
20 Sept 2024
20 Sept 2024
Identified deficiencies in records and services were observed during the visit.
§ 87705(c)(5)
05 Sept 2024
05 Sept 2024
Identified deficiencies in various areas of the facility, including health and safety concerns in the kitchen, incorrect room assignment for a bedridden resident, and malfunctioning emergency exit gate that need immediate attention and correction.
§ 87465(h)(5)
§ 87555(b)(27)
§ 87705(h)
§ 87219(h)(2)
§ 87606(c)
13 Aug 2024
13 Aug 2024
Identified a medication error incident, with appropriate reporting and staff training conducted in response.
§ 87465(a)(4)
28 May 2024
28 May 2024
Unsubstantiated allegations regarding staff conduct and care practices were investigated and found to have no sufficient evidence to prove their occurrence.
17 Apr 2024
17 Apr 2024
Identified a deficiency in supervision leading to a resident leaving the community unassisted. Needed assessment completed and recommendation made for wander guard usage.
§ 87464(f)(1)
13 Mar 2024
13 Mar 2024
Inspected resident rooms, common areas, kitchen, memory care, outdoor area, and conducted interviews with residents and staff. All areas found to be clean, properly furnished, and in compliance with health and safety regulations.
26 Sept 2023
26 Sept 2023
Identified deficiencies in cleanliness, medication management, and staff training during the inspection.
§ 87705(c)(5)
§ 87555(b)(27)
§ 87465(a)(4)
§ 87303(e)(2)
22 Aug 2023
22 Aug 2023
Confirmed that allegations of staff not following COVID protocols, not distributing medications as prescribed, not assisting residents with bathing, and not providing residents with linen were unsubstantiated.
26 May 2023
26 May 2023
Reviewed allegation of inadequate staffing and inappropriate staff behavior, but insufficient evidence found to support these claims at this time.
16 May 2023
16 May 2023
Identified deficiencies related to a staff member not being properly associated with the location despite having fingerprint clearance and the late submission of a resident's death report, resulting in a $200 civil penalty.
§ 87211(a)(1)
§ 87355(e)(2)
02 May 2023
02 May 2023
Reviewed an allegation regarding notification of rate increases, finding that the facility provided documentation of rate increase disclosure prior to admission, resulting in the allegation being unsubstantiated.
28 Mar 2023
28 Mar 2023
Confirmed neglect/lack of supervision after a resident fell in the facility’s care, resulting in a fractured hip and delayed medical attention. Other allegations of physical abuse, neglect resulting in pressure injury, unaddressed maintenance issues, lack of hygiene, and pest control were found to be unsubstantiated.
§ 87465(a)(1)
07 Feb 2023
07 Feb 2023
Inspection found that the facility maintained proper infection control practices and procedures, with clean resident bedrooms and common areas, functional fixtures, and adequate supplies.
20 Sept 2022
20 Sept 2022
Interviews with residents and representatives did not provide evidence to support the allegation that residents were not treated well by staff.
30 Aug 2022
30 Aug 2022
Confirmed deficiencies in following COVID-19 health and safety protocols were observed during the visit.
§ 87468.1(a)(2)
10 Aug 2022
10 Aug 2022
Identified deficiencies in infection control practices and safety measures at the facility, resulting in civil penalties assessed.
§ 87303(e)(2)
§ 87705(f)(2)
29 Mar 2022
29 Mar 2022
Inspection revealed proper infection control practices, clean living spaces, well-stocked kitchen, and adequate outdoor areas, ensuring a safe and sanitary environment for residents.
13 Jan 2022
13 Jan 2022
Investigated allegations of neglect, lack of supervision, and physical abuse, but did not find sufficient evidence to support claims of wrongdoing in the incidents resulting in a resident's injuries.
14 Dec 2021
14 Dec 2021
Investigated an incident involving a resident reported on 12/13/2021, interviewed staff and a resident, and reviewed records and video footage. Determined that further investigation was needed, but no immediate health and safety concerns were found.
04 Nov 2021
04 Nov 2021
Investigated a self-reported incident in which a staff member yelled at a resident; no immediate health and safety concerns observed, and further review required. Exit interview conducted.
24 Aug 2021
24 Aug 2021
Observed deficiencies in infection control and water temperature during visit.
§ 87705(f)(2)
§ 87303(e)(2)
§ 87307(d)(6)
09 Aug 2021
09 Aug 2021
Confirmed failure to provide requested records within the required time frame, leading to a change in the findings of the initial report.
§ 1569.269(a)(21)
18 Jun 2021
18 Jun 2021
Determined that allegations of failure to follow doctor's orders, lack of communication with the Responsible Party, and delayed response to resident calls were unsubstantiated.
19 Jun 2020
19 Jun 2020
Investigated an allegation that personnel failed to promptly provide requested records but found insufficient evidence to confirm or deny the claim.
20 Feb 2020
20 Feb 2020
Visited facility to investigate a death report, conducted interviews with staff and family members, and found no deficiencies during the visit.
23 Jan 2020
23 Jan 2020
Inspected newly added memory care unit to ensure compliance with regulations, found no violations.
