Guiding Hands, Residential Care Facility for the Elderly

    29238 Glencoe Lane, Menifee, CA, 92584
    2.8 · 4 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Neglectful care, restricted family visits

    I was initially drawn to the very clean, calm vibe and low occupancy, but I would not choose this place. It's reportedly been repeatedly cited and I saw staff routinely ignore basic health and safety guidelines; residents went days without proper meals and staff often seemed neglectful. The owner tightly controls who can talk to staff and restricts family visits, which felt like a violation of visitation rights despite an on-site administrator and a few caring employees. Rooms have no private bedroom or bath (Jack-and-Jill setup) with awkward double-door locks-maybe suited to bedridden/dementia care, but I can't recommend it.

    Pricing

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    Amenities

    2.75 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      1.0
    • Amenities

      3.0
    • Value

      2.8

    Location

    Map showing location of Guiding Hands, Residential Care Facility for the Elderly

    About Guiding Hands, Residential Care Facility for the Elderly

    Guiding Hands, Residential Care Facility for the Elderly, sits in Menifee, California, where the weather tends to be nice and lets folks spend time outside on the walking paths or in the garden almost year-round, and with only six residents at a time, everyone gets a bit more personal attention from the team of highly trained, kind, and awake staff who are always there, day and night, to help with daily needs like taking medicine, bathing, or getting dressed, and who know how to create a comfortable and respectful atmosphere for people with all sorts of conditions, including those needing memory care for Alzheimer's or dementia since they've got a whole separate, secure building just for that, along with computerized wandering alerts to keep everyone safe. There are private bedrooms-both shared and single-with private baths, laundry services, wheelchair-friendly spaces, and the ability to bring along a pet, dog or cat, which some residents love because it feels a little more like home, and there are both indoor and outdoor spots to enjoy, while common areas like the dining room host homemade meals all day with options for special diets, including allergy and diabetes-friendly choices, so most everyone finds something they can enjoy. Daily life includes activities like movie nights, social events, and outings with complimentary transportation, plus structured programs that build friendships and keep bodies and minds busy, and for people dealing with health needs, Guiding Hands is ready for diabetic care, incontinence help, stand-by assistance, mechanical lifts, and even hospice support if that's ever needed, along with respite care available for short stays. They've got helpful features like 24-hour supervision, emergency alert systems, no smoking inside, and staff who don't shy away from residents who may have unusual or challenging behaviors, since the idea here is to help each person maintain independence and enjoy the community for as long as possible, even if needs change or memory care becomes necessary, and overall, the place keeps a strong focus on safety, comfort, and keeping residents happy with straightforward solutions if something goes wrong, always trying to make life easier for both residents and their families.

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