Epic Assistance Care Home

    26751 Carretas Dr, Mission Viejo, CA, 92691
    • Assisted living

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    About Epic Assistance Care Home

    Epic Assistance Care Home sits in a quiet part of Mission Viejo, California, and operates as a small board and care home with a focus on memory care and assisted living for older adults. The home has a licensed capacity for six residents, giving it a cozy, family-like feel that's often easier for those who need extra support with memory or daily care tasks, and while some listings mention more beds, the license supports up to six. Administrators and staff bring almost 15 years of experience caring for seniors, offering help with bathing, dressing, medication management, incontinence, and mobility needs, so residents get support around the clock in a private, single-story home. Every resident gets home-cooked meals, snacks, and dietary help for diabetes or other restrictions, and there's always someone to help with housekeeping, laundry, and keeping rooms clean and comfortable.

    The facility has dementia care for people who need specialized attention, plus exercise programs and engaging activities, things like guitar music, movie nights, and games to keep people active and involved, and they celebrate birthdays and holidays together. There's a dining room for shared meals, a garden path for walks, and transportation services to make getting to appointments easier. Residents can see a house call doctor if necessary, and a long-term care pharmacy delivers medicines right to the door, and pharmacy staff keep medication management on track. The home collects health and demographic information to help tailor care and ensure privacy according to a set policy.

    Epic Assistance Care Home has a state license, license number 306006095, with zero type A or B citations and no substantiated complaints on record, and people from the Department of Social Services last visited on April 28, 2022. The Better Business Bureau gives it an A+ rating, though it isn't accredited, and a recent file opened with the BBB in March 2024. The facility doesn't accept Medicare payments unless it's certified for them. Epic Assistance Care Home is also sometimes called an Adult Foster Home or Personal Care Home, but in California, it's known as a licensed Residential Care Facility for the Elderly. The facility has assisted living services, memory support, foster care, medication help, 24-hour supervision, privacy features, an emergency alert system, English-speaking staff, and move-in coordination, and the home's community score on Seniorly is 5.5, reflecting average performance. Residents live in a private, comfortable environment, and the home tries to provide dignity and peace of mind for families who want specialized care in a small group setting.

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    State of California Inspection Reports

    16

    Inspections

    2

    Type A Citations

    8

    Type B Citations

    3

    Years of reports

    01 May 2025
    Identified three deficiencies related to safety and posting: hot water temperature exceeded safe limits, two staff members lacked current CPR/First Aid certificates, and a required poster was not displayed in the proper size. Other safety and care measures were generally in place.
    • § 87303(e)(3)
    • § 87468(c)(2)
    • § 9058
    • § 1569.618(c)(3)
    29 May 2024
    Found six residents and two staff on site, with clean, safe living areas and private bathrooms for residents. Noted adequate food supplies, medications securely stored, functioning safety alarms, and an emergency plan posted; no deficiencies were noted.
    29 May 2024
    Confirmed that the facility met all safety, cleanliness, and staffing requirements during an unannounced one-year inspection, with no deficiencies identified.
    14 Jul 2023
    Identified privacy during visits, provision of activities, and staff supervision as unsubstantiated, while a Covid-19 safety protocol issue was substantiated.
    14 Jul 2023
    Identified a November 2022 COVID-19 outbreak involving at least two caregivers and one resident. Found that staff did not report the outbreak to the Department as required.
    • § 87211(a)(2)
    14 Jul 2023
    Reviewed records and interviews indicated that privacy during visitations was maintained, staff provided appropriate activities, and resident care was respectful, while staff safety protocols during COVID-19 were not properly followed, and concerns about questionable death and alcohol administration were unfounded. Overall findings showed adequate supervision and respectful treatment of residents, with some violations related to COVID-19 safety protocols.
    • § 87470(b)(3)
    30 Mar 2023
    Identified a clean, well-maintained home with residents and staff present, and safety systems functioning. Found deficiencies including outdated dementia diagnoses in some resident medical reports, lack of documented required staff training, and an expired administrator certificate.
    30 Mar 2023
    Found that the home was generally clean, well-maintained, and properly equipped for residents' needs, with some concerns regarding staff training documentation and the currency of diagnoses in resident files.
    • § 87412(c)
    • § 87705(c)(5)
    22 Feb 2023
    Identified two deficiencies: outdated fire extinguisher maintenance tag and outdated physician dementia reports with no exemption request for admitting a resident with a prohibited health condition.
    22 Feb 2023
    Identified violations related to outdated fire safety equipment and resident records lacking current dementia diagnoses and necessary health exemptions during an unannounced visit prompted by specific allegations.
    • § 6151(e)(3)
    • § 87705(c)(5)
    28 Apr 2022
    Found fireplace screen installed and nightlights in every bedroom, in the hallways, and in the kitchen; readiness for licensure confirmed.
    28 Apr 2022
    Confirmed that necessary safety measures, such as a fireplace screen and nightlights in all rooms, were in place, indicating the facility was ready for licensing.
    12 Apr 2022
    Identified safety and security issues needing attention before licensing, including locked cleaning supply storage, a fireplace screen, night lights in bedrooms and hallways, and securing medications and supplements; not yet ready to be licensed.
    12 Apr 2022
    Confirmed that the home met many safety and regulatory standards but required several corrections, including securing toxic substances, installing safety features, and updating resident files before licensing could proceed.
    17 Feb 2022
    Confirmed the identities of the applicant and administrator, verified photo IDs, and their understanding of Title 22 regulations; LIC 809 with photo ID was obtained. Confirmed that license type, client populations, and program, along with admission policies, staffing requirements and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness were reviewed.
    17 Feb 2022
    Confirmed that the applicant and administrator understood regulations related to facility operations, staffing, health conditions, emergency preparedness, and reporting requirements during a telephone interview conducted as part of the licensing process.

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