Heritage Pointe sits in Mission Viejo, California, and has room for about 200 residents with both independent and assisted living options, plus a dedicated memory care building built to help people with Alzheimer's or other forms of dementia. Heritage Pointe stands out for those who want their own apartment with support available, as nurses, aides, and healthcare staff are always there, awake and ready at all hours, and a doctor is on call when needed, which gives families and residents both comfort and peace of mind. They've got weekly housekeeping, a chauffeured driving service, a concierge for arranging things, and three kosher meals included each day, all for one fee, and meals get served restaurant-style by professional chefs or brought to apartments if someone's not up for the dining room. If anyone needs a special diet like vegan, vegetarian, low-salt, low-sugar, or diabetic menu, the kitchen staff makes sure that's handled, and the dining room itself feels homey but lively, with plenty of room for friends or even private family gatherings.
The property has quite a few features: a heated pool and hot tub for exercise classes or relaxing, pretty gardens with safe walking paths for fresh air, and spaces both inside and out where people can gather and talk. There's a synagogue right inside the building that has regular Sabbath and holiday services, and a dedicated Rabbi leads things for anyone practicing the Jewish faith, but all backgrounds are welcome, spiritual and otherwise. Everyone-from male to female residents, people with different cultural needs, and folks with physical or memory challenges-finds a place here.
The activity list runs long, with options for stretching, yoga, water aerobics, Wii bowling, trivia games, karaoke, art classes, and even outings to local restaurants, parks, or shops like Starbucks and Chick-Fil-A down the road, and there are always scheduled trips so no one needs to worry about getting left out. Those who like to stay sharp or learn new things can join in lifelong learning lectures, creative arts, or brain fitness programs, while community volunteer projects and intergenerational events give a sense of purpose and connection. There's also a full-time activities director whose only job is to keep things organized, which helps make sure something's always going on.
Apartments and shared areas get regular upgrades, so everything stays clean and comfortable, and beauty salons, a barber, a gift shop, a putting green, an activity room with computers, and even a music room all help give people different ways to fill their days. There's a fitness center with trainers and classes, and rooms for cards or billiards are always open. Security is handled with an access control system and special bracelets, which makes it safer for residents prone to wandering, especially in the memory care section.
Support for daily life includes help with things like bathing, dressing, taking medicines, incontinence, and even managing more complex diabetes care, so people can age in place longer. They accept non-ambulatory residents and have lifts and standby help for anyone who needs it. Nurses and therapists come on site, including physical, occupational, and speech specialists, and a visiting podiatrist and dentist keep things simple for appointments. There's hospice and respite care, so families can get help when it's needed, and a 24-hour call system for emergencies.
Heritage Pointe runs as a nonprofit with a focus on social and spiritual needs, community programs, and lasting staff relationships, which means there's less turnover and people get to know familiar faces. The setting is smoke-free indoors, pets are welcome with some limits, and resident parking is available for those who still drive. It's managed by Life Care Services, so residents have access to coordinated healthcare, special programs, and a billing portal for convenience. Hospitals, parks, and high-end shopping or dining aren't far away, and the neighborhood is quiet and safe. Heritage Pointe keeps things simple and steady, focusing on residents' safety, comfort, and well-being day after day.
People often ask...
Heritage Pointe offers independent living, assisted living, and memory care.
There are 31 photos of Heritage Pointe on Mirador.
Yes, Heritage Pointe allows residents to age in place and adjust their level of care as needed.
The full address for this community is 27356 Bellogente, Mission Viejo, CA, 92691.
Yes, Heritage Pointe offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
77
Inspections
3
Type A Citations
15
Type B Citations
5
Years of reports
22 Jul 2025
22 Jul 2025
Identified that a resident with poor vision required staff help to operate a portable oxygen tank, resulting in about a 43-minute wait for assistance. Found that the call system was functioning during care with no outages, but on January 28, 2022 staff delays during an oxygen-related event led to agitation and a 911 call, indicating dignity concerns.
§ 87618(b)(1)
§ 87464(f)(1)
22 May 2025
22 May 2025
Found that the allegation that staff do not respond to residents' calls for assistance in a timely manner was supported; the allegation that meals are not provided in a timely manner was not supported.
§ 878464(f)(1)
22 May 2025
22 May 2025
Found that the allegation that staff handle residents in a rough manner was not supported by evidence. Found that the allegations that staff do not ensure residents are spoken to in an appropriate manner and that staff do not respond to call signals promptly were supported by interviews and pendant-push records.
14 May 2025
14 May 2025
Found that the infection-control allegation was unsubstantiated and the staffing-level allegation was unsubstantiated after reviewing the infection-control plan, outbreak documentation, staffing schedules, and interviews.
14 May 2025
14 May 2025
Found no deficiencies after reviewing resident and staff records, safety plans, and care practices; trainings, safety systems, and medication handling were current and in good order.
11 Apr 2025
11 Apr 2025
Determined unsubstantiated that neglect caused a pressure injury prior to hospitalization; records showed no injury before admission and staff performed body checks, with the injury first documented after admission and the resident later discharged to another location.
Determined unsubstantiated that gloves were charged to the resident; text exchanges showed gloves were provided by staff and incontinence supplies were not included in residence fees per the admission agreement.
09 Apr 2025
09 Apr 2025
Identified three allegations: medications were not dispensed as prescribed, resident records were not properly managed, and reporting requirements were not followed. Findings showed multiple discrepancies in medication administration records, missing medications from prescribed bubble packs, and gaps in incident reporting across several residents.
31 Jan 2025
31 Jan 2025
Investigated allegations that staff did not turn the resident regularly resulting in a wound, handled the resident roughly, did not provide meals or medications on time, failed laundry and incontinent care, and did not send the correct health agent information to the hospital. Based on interviews and records, these allegations were not corroborated.
31 Jan 2025
31 Jan 2025
Investigated allegations that staff prevented leaving, denied showers, threatened residents, and forced psychiatric treatment; found residents could leave unassisted, showers were available with stand-by assistance, no threats were reported, and psychiatric care was not imposed. Found that a Keflex medication issue was due to physician error, privacy during care was maintained, and five residents reported satisfaction with staff.
06 Aug 2024
06 Aug 2024
Found no deficiencies. Observed residents clean and well cared for, with secure medication storage, functioning safety devices, and a posted emergency plan.
06 Aug 2024
06 Aug 2024
Confirmed that the facility met all safety, cleanliness, and resident care standards during the inspection, with no deficiencies noted.
01 Jul 2024
01 Jul 2024
Found that the allegation of refusing readmission was unsubstantiated; the resident was sent out for psychiatric evaluation after an incident, later readmitted to the memory care unit in April 2024, with no eviction notice or plan not to readmit and no new incidents since readmission.
01 Jul 2024
01 Jul 2024
Investigated whether the facility refused to accept a resident after hospitalization following an incident; determined no eviction was planned, and the resident was successfully readmitted.
§ 87468.1(a)(1)
§ 878464(f)(1)
28 Mar 2024
28 Mar 2024
Identified one deficiency and three advisory notes after an unannounced site visit; observed functional safety systems, clean and well-maintained interiors, and medications and sharp items secured from residents.
§ 87705(c)(6)
28 Mar 2024
28 Mar 2024
Reviewed the facility’s compliance with health and safety standards during an unannounced inspection, noting that proper procedures, maintained equipment, and safe conditions were observed, with one deficiency identified.
28 Nov 2023
28 Nov 2023
Found that the allegation about leaving a resident in soiled clothing for an extended period could not be corroborated, that there was no specific instance of medications not being administered as prescribed, and that no evidence showed meals were not served; all three allegations unsubstantiated.
28 Nov 2023
28 Nov 2023
Found that additional tray service charges were billed to the resident despite waivers during COVID-19 outbreaks and periods of illness at the home. Found that the resident's records were provided to the authorized representative, so the claim that records were not provided did not occur.
28 Nov 2023
28 Nov 2023
Confirmed that the facility charged resident for tray services despite policies waiving fees during COVID-19 outbreaks and periods of illness, making the allegation of overcharging substantiated. Additionally, determined that the facility provided the resident’s records to the responsible party as requested, dismissing that allegation.
19 Oct 2023
19 Oct 2023
Determined that the allegation that staff did not prevent a resident from harming another could not be confirmed because accounts conflicted and no independent witnesses could corroborate the incident. Found that the resident’s request for timely medical transport was addressed and transportation provided according to the schedule established by staff.
02 Nov 2023
02 Nov 2023
Determined that all five allegations were unfounded. Based on interviews, records, and observations, hazardous items were kept inaccessible, diapering supplies were available, medication orders were followed, and staffing schedules were posted.
02 Nov 2023
02 Nov 2023
Identified that a resident who required assistance with medication administration was still managing their own prescribed medications without the necessary support as of the first visit. Determined that a type B deficiency with an immediate civil penalty was assessed due to a repeat offense.
§ 87464(f)
02 Nov 2023
02 Nov 2023
Investigated five allegations regarding resident care and safety, including medication administration, access to hazardous items, incontinence supplies, staffing, and medication timing; determined all allegations were unfounded and without reasonable basis.
§ 9058
25 Oct 2023
25 Oct 2023
Investigated the allegation that a resident was overcharged while in care, including review of records and interviews with staff. Found the allegation unfounded.
25 Oct 2023
25 Oct 2023
Determined that the allegation that the resident was charged for services not rendered was unfounded; the claims that personal items were missing and that an inventory list was not kept were unfounded.
25 Oct 2023
25 Oct 2023
Investigated the allegation that the facility overcharged a resident while in care and found no evidence to support it, concluding the claim was unfounded.
§ 87506(a)
§ 87211(a)(1)
§ 1569.2(c)
19 Oct 2023
19 Oct 2023
Determined that the allegation that staff did not prevent a resident from harming another resident could not be confirmed due to conflicting accounts and lack of corroborating witnesses, and found that the claim about delayed medical attention was supported by records showing appropriate transportation was provided.
29 Jun 2023
29 Jun 2023
Investigated the allegation that hot water was shut off on 06/28/23; six of eleven residents reported a temporary shutdown, four denied it, and one refused to speak. Hot water in six resident rooms measured 105.4–111.3°F, residents reported warm showers that morning, and staff stated residents were notified by the site speaker with no complaints, but due to conflicting information the investigation could not determine whether the allegation occurred, and it is UNSUBSTANTIATED.
29 Jun 2023
29 Jun 2023
Investigated the allegation that hot water was shut down; findings showed residents experienced warm showers and hot water temperatures were within acceptable ranges, leading to an inconclusive conclusion.
02 Jun 2023
02 Jun 2023
Found no evidence to prove staff were not qualified to administer medications or to follow doctors' orders. Staffing levels were adequate to meet residents' needs, and the prior issue of toxic chemicals being accessible in the Memory Care unit had been addressed.
§ 87705(f)(2)
02 Jun 2023
02 Jun 2023
Reviewed that staff were properly trained to administer medication and give doctor’s orders, staffing levels met resident needs, and accessible medications in bathrooms led to a citation for a safety violation that has since been addressed.
§ 9099
§ 87507(g)(3)
26 Apr 2023
26 Apr 2023
Investigated the allegation that the phone system did not work; residents and staff reported issues, but the system was functioning when checked. Found no evidence that visitors were blocked or mail was tampered with, and that residents could receive calls; visits followed COVID-19 guidelines, and there was no evidence of call screening.
26 Apr 2023
26 Apr 2023
Identified that the facility’s phone system experienced technical issues that prevented residents from using it at times, but later confirmed it was operational; found that residents were occasionally restricted from visiting or receiving mail due to policies related to COVID-19 precautions or mailing discrepancies; and determined that residents received phone calls without interference.
14 Mar 2023
14 Mar 2023
Investigated the allegation that services were not provided according to the signed agreement. Found that all basic services specified in the agreement were still provided, while optional services were discontinued due to unpaid fees, with a past-due balance identified.
14 Mar 2023
14 Mar 2023
Determined that the facility continued to provide all contracted basic services to resident despite unresolved billing and service charges, and found the allegation that services were not provided as per the contract to be unsubstantiated.
27 Jan 2023
27 Jan 2023
Reviewed an amendment to the complaint investigation for the visit completed on 01/18/2023, addressing the specific allegation in the complaint and correcting the visit type from Office to Complaint to show it occurred at the site; the administrator greeted the LPA and an exit interview was conducted.
18 Jan 2023
18 Jan 2023
Identified three specific allegations: staff mishandled a resident's medication, did not follow a physician's orders, and kept inadequate records. Found that a resident who needed help with medications was not formally assisted for 16 months after a physician ordered medication management, and the resident's file lacked the original signed Admission Agreement.
27 Jan 2023
27 Jan 2023
Confirmed an unannounced visit was conducted at the facility to deliver an amended investigation report, correcting the visit type from Office to Complaint visit due to a computer error.
18 Jan 2023
18 Jan 2023
Found that the newer wing included a mix of unit types plus a central kitchen/dining area, a nurse station, a staff laundry, restrooms, and a spa. Only one unit was occupied, with another briefly allocated to a hospice resident who later died at home; most units were unfurnished by choice, though the occupied and model units contained required furnishings; in-unit bathrooms had grab bars and non-slip floors, climate control was present in units and shared areas with temperatures within an acceptable range, and no deficiencies were cited.
18 Jan 2023
18 Jan 2023
Confirmed that the recently constructed units include necessary furnishings and safety features, with only one unit currently occupied and no deficiencies found during the visit.
23 Sept 2022
23 Sept 2022
Conducted an unannounced visit during which an amended finding about the specific allegation was delivered; the administrator signed off and an exit interview occurred.
23 Sept 2022
23 Sept 2022
Confirmed delivery of an amended complaint investigation report to the facility’s administrator following an unannounced visit.
31 Aug 2022
31 Aug 2022
Redacted a confidential name during an amendment to LIC9099-C after an unannounced case management visit, while all other indications and investigation findings remained as delivered.
31 Aug 2022
31 Aug 2022
Reviewed an amended complaint report to redact a confidential name, ensuring all other findings remained as originally issued.
02 Aug 2022
02 Aug 2022
Found an allegation of verbal and physical abuse by a staff member toward a resident on 07/30/2022; the staff member was suspended pending investigation, and multiple interviews were conducted with staff, the resident, and a family member. No deficiencies were cited.
02 Aug 2022
02 Aug 2022
Investigated a report of alleged verbal and physical abuse by staff toward a resident, with staff member suspended pending further inquiry. No deficiencies were identified during the visit.
29 Jul 2022
29 Jul 2022
Found six residents present, one in hospice, in clean, safe living areas with proper safety features and supplies. Identified no deficiencies.
29 Jul 2022
29 Jul 2022
Found that the facility was clean, organized, and properly equipped, with safety measures and COVID-19 precautions in place, and no deficiencies were identified during the visit.
06 Jun 2022
06 Jun 2022
Identified an allegation that an agency caregiver handled a resident roughly and restricted ambulation from the bedroom to the bathroom unless the resident was in a wheelchair, citing time constraints and supervision concerns. Noted ongoing reliance on agency staff and efforts to hire permanent caregivers to fill shifts.
06 Jun 2022
06 Jun 2022
Investigated an incident where a caregiver allegedly handled a resident roughly and prevented free movement, with efforts made to hire more consistent staff and ensure resident safety.
19 May 2022
19 May 2022
Found that the allegation that the resident was illegally evicted was unfounded. Found also that the allegations of harassment and threatening the resident and of stealing from the resident were unsubstantiated.
19 May 2022
19 May 2022
Determined that the allegation of illegal eviction was unfounded, and found insufficient evidence to support claims that the administrator harassed, threatened, or stole from a resident.
§ 87465(a)(4)
§ 87464(f)
12 May 2022
12 May 2022
Found that the allegation that staff do not bathe residents regularly was unfounded after interviewing ten individuals and reviewing relevant records.
12 May 2022
12 May 2022
Reviewed amended findings from a prior complaint and discussed them with the executive director. Conducted an exit interview with the executive director.
16 Mar 2022
16 Mar 2022
Found that the allegation that staff refused to provide residents with clean towels was unfounded; all residents interviewed reported receiving towels during housekeeping or when requested.
12 May 2022
12 May 2022
Investigated the allegation that staff do not bathe residents regularly; found all interviewees denied it, indicating residents received baths regularly.
10 May 2022
10 May 2022
Investigated misappropriation of resident funds via checks written to the gift shop, beauty shop, and a private caregiver; local law enforcement became involved, and the resident admitted sending money abroad and paying for personal expenses. Terminated by the agency, the caregiver was no longer employed, and the family sought refunds; the resident's durable power of attorney is held by a daughter and a son, and a medical report notes mild cognitive impairment and an inability to manage cash.
10 May 2022
10 May 2022
Investigated the misappropriation of funds involving a resident’s checks written to a gift shop, beauty shop, and caregiver, with the caregiver being terminated by their agency and the resident’s family seeking reimbursement. Confirmed that the resident has mild cognitive impairment and cannot handle cash, and that appropriate steps were taken regarding the caregiver and the incident.
16 Mar 2022
16 Mar 2022
Found the allegation that staff did not prevent residents from engaging in inappropriate interactions unfounded. Interviews with all involved and reviews of records supported this conclusion.
16 Mar 2022
16 Mar 2022
Found the allegation that residents' property was not safeguarded unsubstantiated.
16 Mar 2022
16 Mar 2022
Reviewed documentation and interviews related to the allegation that the facility failed to safeguard resident property, resulting in an unsubstantiated finding.
11 Mar 2022
11 Mar 2022
Confirmed an unannounced visit to verify an immediate-exclusion order for a staff member. Found the staff member had been removed and disassociated during the visit, though still listed on the roster, and that an exit interview with the administrator was conducted.
11 Mar 2022
11 Mar 2022
Confirmed that staff member Jhon Garcia was physically removed from the facility and is no longer employed, but was still listed on the staff roster at the time of the visit. The department verified that his access badge had been recovered and that the facility was aware of and acted on the immediate exclusion order.
03 Mar 2022
03 Mar 2022
Found to be in substantial compliance with Title 22 Division 6 of the California Code of Regulations, with safety measures, adequate food storage, and emergency plans in place.
03 Mar 2022
03 Mar 2022
Reviewed compliance with safety and health standards; facility met requirements for resident care, safety systems, and emergency preparedness.
09 Dec 2021
09 Dec 2021
Identified a deficiency in Personal Rights after observing four staff and nine residents in the dining area and noting a bathroom alarm in memory care pulled at about 12:07 with no immediate response for roughly nine minutes before it was reset. Interviews indicated staff did not carry beepers and needed alerts from staff outside memory care, while records showed the alarm was triggered at 12:07 and reset at 12:16.
09 Dec 2021
09 Dec 2021
Found the allegation of insufficient staffing to meet residents' needs not supported by a preponderance of evidence.
09 Dec 2021
09 Dec 2021
Found that resident files were kept confidential with restricted access, including a locked file room that required an entry card. Found that residents reported the food as good and not high in sodium.
09 Dec 2021
09 Dec 2021
Found that the allegation of insufficient staffing to meet residents’ needs was unsupported by evidence after interviews, observations, and documentation review.
§ 87311
04 Aug 2021
04 Aug 2021
Found the site in substantial compliance with state regulations after a pre-licensing inspection and orientation. Confirmed fire clearance for the two-level building and that safety systems, food stocks, and access controls were functioning properly.
04 Aug 2021
04 Aug 2021
Confirmed the facility met all regulations following a pre-licensing inspection and orientation, with interior and exterior areas found to be in good repair and operational safety systems, food supplies, and resident accommodations verified.
13 Jul 2021
13 Jul 2021
Confirmed COMP II completion by the applicant/administrator via telephone, with identity verified and understanding of Title 22. Also reviewed RCFE operations, staff and applicant qualifications, program policies, grievances and community resources, and required licensing documents such as background checks, health and fire clearances, First Aid/CPR, administrator certificate, financial verification, pre-licensing inspection, and compliance history.
13 Jul 2021
13 Jul 2021
Confirmed completion of a competency exam for the applicant/administrator via telephone, verifying understanding of facility operations, staff and applicant qualifications, program policies, community resources, and facility standards, including documentation and health requirements.
12 Jun 2020
12 Jun 2020
Confirmed that residents were allowed to dine in the dining room with safety protocols in place following a request and approval, and documented efforts to manage water issues after a leak, with no deficiencies observed.
15 May 2020
15 May 2020
Reviewed a telephone visit with the Executive Director regarding eviction notices issued to two residents during the COVID-19 pandemic, with discussions about adhering to state ban policies and consulting with licensing authorities.
13 Feb 2020
13 Feb 2020
Reviewed self-reported incidents including a resident overdosing on medication, a staff member being rough during a transfer, and suspected financial abuse, with all issues following proper reporting protocols. No citations were issued during the visit.
28 Jan 2020
28 Jan 2020
Attended a scheduled visit with a senior staff member to discuss updates to the Admissions Agreement and participated in a resident Town Hall meeting, with no citations issued.
§ 87468.1
09 Jan 2020
09 Jan 2020
Reviewed complaint about charging residents for non-emergency pendant pushes and discussed plans to stop those charges and update billing agreements.
